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            Business ProfileHenderson Security

            Security System Monitors

            Contact Information

            356 Woodroffe Avenue, Unit 200

            Ottawa, ON K2A 3V6

            Visit Website
            Email this Business
            (613) 728-6467

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            356 Woodroffe Avenue, Unit 200, Ottawa, ON K2A 3V6
            Email this Business
            BBB File Opened:
            1/12/1998
            Years in Business:
            26
            Business Started:
            1/9/1998
            Business Incorporated:
            1/9/1998
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 883305427 for this business, issued by Canada Revenue Agency

            These agencies may include:

            Canada Revenue Agency

            875 Heron Road, Ottawa Technology Centre

            Ottawa ON K1A 1

            800-2676999

            https://www.cra-arc.gc.ca/

            BBB records show a license number of 1310028 for this business, issued by Oncorp Direct Inc.

            These agencies may include:

            Oncorp Direct Inc.

            1033 Bay Street, Suite 313

            Toronto ON M5S 3

            800-4617772

            Type of Entity:
            Corporation
            Alternate Business Name
            • Henderson Security Solutions Inc
            • 1310028 Ontario Inc.
            Business Management
            • Mr. Doug Henderson, Owner
            Contact Information

            Principal

            • Mr. Doug Henderson, Owner

            Customer Contact

            • Mr. Doug Henderson, Owner
            Additional Contact Information

            Fax Numbers

            • (613) 728-6477
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            18/12/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Hello, I purchased a home in September 2021 and had a few companies in to give me a quote. I ended up going with Henderson Security. Each time they came in to do work, they were never scheduled enough time to complete what needed to be done. Each time, they said they would write that in the report so the next time they could finish. This has gone on like this since then. I have recently been told that one of my security cameras doesn’t work, and that they would schedule someone to come and replace it. I call and text and email, and this never gets scheduled. There have been mistake after mistake after mistake and I just want the job finished and working as it should be!
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Brittany I

            11/10/2024

            I cancelled the contract immediately in writing after they came to install the system and it was not as promised. They did not know where to install cameras and did not want to climb a ladder to put a sensor on a window. They said I needed a monitor, then they said I had to use my tv on input video. The sales person made inappropriate and unsolicited comments regarding my appearance, my weight, and his marriage. The owner wrote me a hateful email calling me all kinds of names because I wrote a negative review. The website is moderated and doesnt allow abusive responses so he sent it to my personal email. My bank is disputing the transaction, he called me a liar and says that I agreed to ongoing monitoring without cameras for $57/month, which I absolutely did not. The unit had no power when he accused me of using their services after I cancelled the agreement verbally and in writing. They refuse to accept my cancellation and have sent me invoices for the next year after I stopped payment through the bank.

            Henderson Security Response

            12/10/2024

            All of these concerns have been addressed with Miss ******, she makes terrible accusations, none of which are true. Firstly, we don't have monitoring rates at $57.00 per month, and we would never force a customer to stay and pay for a contract.
            Read 1 More Customer Review

            Local BBB

            Better Business Bureau of Greater Ottawa

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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