ComplaintsforCubert Inc
Health and Wellness
Multi Location Business
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Complaint Details
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Initial Complaint
16/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Greetings, I ordered two dog beds from Toby & Ace on approximately 2/20/24. I communicated with the company via documented emails on the following dates with the following responses: 3/1/24 - Beds would ship next week 3/11/24 Beds would ship end of March 4/1/24 - Beds would ship mid April 4/20/24 - Beds would ship end of April 5/1/24 - Beds would ship second week of May 5/2/24 - I asked them to take 10% off per week of further delay due to ongoing delays; response was no need as they were confident shipment would take place second week of May 5/23/24 - Beds would ship first week of June 6/14/24 - Beds would ship end of June 6/27/24 - Beds would ship first week of July No beds have shipped.Initial Complaint
09/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered from **** ****** on 6/12/24. I received an email on 6/14/24 saying that the shipment would be delayed and I’d be receiving my shipment by 7/4/24. They still haven’t shipped my product and I’ve asked for a refund but they aren’t being very cooperative. They took my money and haven’t delivered the product that I ordered. They keep pushing the delivery date out so I just want my money back. I am asking that you please help me get my $194.65 back from Hume Health. Thank you.Initial Complaint
28/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
After multiple attempts to receive a full refund plus return shipping charges from **** ****** ***, I have no choice but to file a BBB complaint and request assistance in resolving this matter. I contacted the company requesting return instructions, within the 30 day return policy. * ************** **** **** *** ***** *** ***** *** ****** * ***** ********** ** *** ** ** **** *** ***** **** * ****** ** ******. When she finally said that **** would accept the return, she told me that I had to pay for the return shipping fee. I replied to her and stated that the **** website advertises Free shipping & returns on all orders. She replied telling me that they were in the process of updating their policy. This particular correspondence (me pointing out their advertisement) was on May 16th. As of todays date, the same exact advertisement is STILL on the website, ***** **** ***** ** **** ********* ********* ** ** ************* **** ** *** ***** ********* ** ***** **** ****. On May 19, I emailed a letter of payment demand, I received a reply stating that someone would check the warehouse to see if the scale was received. I then sent an email proof of delivery, showing that the warehouse did in fact receive my return. On todays date, May 27th, I received an Email stating that the warehouse did not confirm receipt. ** **** ****** * **** **** **** ******* ** **** ********** ** ****** ** ***** ********* ** ** ****** ******* *** *** **** **** **** ***** **** *** ************* *** **** ******** * ******* ** *** ******* **** * *** **** ** **** **** ** *** ********* * **** ***** ** ****** ***** *************** ** **** ** ** ****** ******** ********* *** *********** ** *** **** ******* **** *** ************* ***** ******* ** *** ***** **** ** *** *** ** **** ************** * *** ********* ******* *** *** * **** ** *** **** ** ** *** ***** *****. I paid a total of $224.35 between the scale price and return shipping fee. * **** ******** ** ****** ** ******* ****** ** * ****** ******Initial Complaint
22/04/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased a **** Scale from FitTrack 8/23/2020, along with purchasing the FitCare+ Lifetime warranty. Scale has a plate that is no longer attached. I contacted support 3/22/2024 about the issue. Support said the scale was eligible for replacement 3/28/24 and asked for my mailing address. I responded immediately with the address, within 4 minutes of receiving the email. I have yet to hear back or receive a new scale. I have sent multiple emails, reached out through social media messaging and have never gotten a response and I tried to chat on the FitTrack website and the HumeHealth website (the company they are linked with now). No one ever came onto the chat, though I was well within the posted business hours for response. I want a new scale or a refund of the scale and additional warranty I purchased.Customer response
17/05/2024
The business responded to me directly and sent a new product. Thank you.Initial Complaint
14/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a ******** smart scale on January 28th. The product has not shipped, I received a tracking number that has not changed in weeks and now they stopped responding to emails asking for an update. My last email requested a refund ******* * ** ****** ******* *** ******* ****** *** ** **** **** *** ********* ** ******** ******* *** They'll wait until it's past the 30 day refund period, charge me a re-stocking fee *** *** **** **** ******** ** ****** I've received no response. I also tried the company's customer service chat feature and received no response there either. **** ******* ** ******** *******Initial Complaint
13/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased a dog bed on line on November 23, 2023. Received and email on November 28, 2023 letting me know the bed was out of stock and was offered a 30% discount and wait until the end of December 2023 for re-stock and shipment. I sent them an email on December 29, 2023 asking if the bed had shipped yet and when would I be getting my 30% back. The $249 payment was taken the day I ordered. They replied that it would be restocked that week and sent out the next. January 8 I sent an email expressing my frustration with a reply that a follow up had been sent to the billing department for the refund and the bed would be shipped January 20. On January 21 I sent an email as I had not been notified of a shipment and therefore asked for a full refund. I received a reply that said it would be processed within the next 5-10 business days. On February 11 i sent an email requesting my refund be processed immediately. I heard back from them the same day stating they were actively working to expedite my refund and I would receive confirmation once processed. I replied notifiying them I would be contacting you and my credit card company if I did not have my refund by the end of business today. I have received no reply and no refund, therefore I am requesting your assistance in this matterCustomer response
11/03/2024
I have received my refund from this company after many attempts.Initial Complaint
07/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This company said several times there was a delay in shipping. Never did they deliver the item. They asked for my bank account information to issue a refund, for which I denied, ** **** ** ************ **** ** ******* They beat around the bush and never gave me the product or my money back.Initial Complaint
02/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a scale from this company back Sept 2021. They sent an email stating it was returned to sender. And a new scale would be sent. Then they pretended to attempt a refund stating that ****** was having issues. Then requested way too much banking information:As such, we would appreciate it if you can provide us with the details below so we can forward it to our Finance team: Name of the bank: Bank address: Routing (ABA): Account number: Type of account: Name of the beneficiary: Address of the beneficiary: ? Looking forward to your response. There was no way I was providing all of that. This is the second time they have done this and stated they would mail a check. This company responds but does never provides a resolution. The product or the refund.Initial Complaint
21/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with this company online for a pet bed. It has been nearly a month and it didn't ship. I emailed them twice and haven't heard anything back. There have been no updates and I can't get in touch with the. I want my dog bed delivered or a refundInitial Complaint
25/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered two dog beds for $478. Shipping notification was received, but it was the same tracking number for two separate boxes. I received one box. When I inquired about the missing box, I was told the second dog bed was out of stock and if I still want the bed, I will have to pay $131.55 shipping. I see now this is a ****** **** with Toby & Ace.
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Customer Complaints Summary
545 total complaints in the last 3 years.
66 complaints closed in the last 12 months.