Business ProfileforCundell Plumbing & Heating Ltd.

I was charged $20 for fuel costs. I was charged $10 for them using their equipment to fix the problem. The original quote was $220 which I was told included these costs so I was not only charged for fuel and equipment in this $220 but then charged again. I was told that the fuel charge was needed to offset high gas prices and that I was lucky because many companies charge $45. This fuel charge is being levied by every Ottawa plumbing company. When I argued that I already pay higher gas prices I was told that the lady was sorry I was having a bad day. I told her I wasn't having a bad day, I was simply tired of companies shamelessly ripping off consumers. I was told never to call them again and that they would remove the $200 charge but not the $10 for equipment use.

************ called for service to unblock his kitchen sink. Cundell *********************************************** responded promptly and efficiently to **************** request and completed his service call without issue. ************ then complained after the fact upon receipt of his invoice regarding our fuel surcharge of $ ***** which is a standard charge we bill all our clients to offset the rising cost of fuel. We also charge for usage of equipment which is also a standard charge on ALL our service calls. When ************ called to complain we agreed to waive the $ ***** fuel surcharge, as well as, the $ ***** equipment usage as a goodwill discount. We have revised his invoice and sent it to him. He has a balance owing of $ ******. He was told of our rates when he booked the service call as he clearly states above his "quoted" price of $2*****.....this is our standard MINIMUM charge to send out a plumber which includes a $ ****** minimum charge for one hour of labour plus $ ***** fuel surcharge plus $ ***** for the equipment with the *** this comes to $ ******. Any parts used are extra of course and he had $ ***** of parts. He was not "double-charged" and he was fully aware of our price when he booked the call. In closing, if the client is unhappy with our charges he is welcome to take his business elsewhere in the future. The client in hindsight has no legitimate reason to complain to the BBB other than the fact that it seems he has other underlying issues unrelated to our service which is unfortunate.