ComplaintsforPrepaid2Cash Holdings

• Initial Complaint

  01/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They took the money off my $25 gift card and they keep telling me the bank is holding the funds. I talked to my bank and they said that there was nothing trying to be deposited into my account. Dont trust this company

  

  Business response

  01/26/2024

  Hello,
  Unfortunately, there was an error with the card processor, which caused a delay with the scheduled payout.  We have resolved all issues, and the customers new estimated delivery date of funds will be 1/29.   We apologize for the inconvenience.
  
  Thanks!
  
  

• Initial Complaint

  01/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I gave him a $50 hotles.com card to exchange for cash as they claim they do. It was credited to their account and I called the card and they said that all the money was transferred to another card immediately I waited for two days like they said to have my transferred, they never transferred any money to me at all. This company is a scam, I do not recommend it. Im out $50 now this paycheck is horrible at this company company does

  

  Business response

  01/17/2024

  Hi *********,

  Can you provide the Transaction ID as well as the date and time of the transaction?

  I have located your account, and there are no attempted transactions. Additionally, we have not been accepting store branded gift cards in some time. 

  Thanks,

  The Prepaid2Cash Team

   

   

• Initial Complaint

  12/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I added gift card to app and they claimed that it failed when i called gift card company they said that the app took the full card for themselves.

  

  Business response

  12/12/2023

  Hi *****,

  We apologize for the confusion. Your transaction was rejected by our system and what you see on the card summary is a pending charge. When we canceled the transaction the charge was immediately voided, but it is up to the prepaid card issuer to re-credit the funds to the account. If you have questions on when the charge will be removed from the card we suggest reaching out to the prepaid card issuer, but it is usually removed within 5-7 business days.

  Thanks,

  The Prepaid2Cash Team

  Customer response

  12/15/2023

   
  Complaint: 20996814
  
  I am rejecting this response because:

  i called the gift card company to inquire again about the balance they stated the money was pulled out and if it was refunded then it wouldve been credited back 
  
  Sincerely,
  
  *********************

  

  Business response

  12/18/2023

  Hi *****,

  Per our Terms of Service, until your transaction is reviewed, the funds subject to the Hold will not be available to you for other purposes. In the event either you or we decide not to consummate a transaction, the Hold will be canceled, and funds will be returned to your card. When we canceled the transaction the charge was immediately voided, but it is up to the prepaid card issuer to re-credit the funds to the account. If you have questions on when the charge will be removed from the card we suggest reaching out to the prepaid card issuer, but it is usually removed within 5-7 business days.

  Thanks,

  The Prepaid2Cash Team

• Initial Complaint

  11/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hi they took 500 dollar gift card they said they would deposit it to my account I even paid a higher fee to get the deposit faster and still havent received my found they are a scam company they should be shut down

  

  Business response

  11/27/2023

  Hi *****,

  We are happy to help!  First, can you provide more information so we can look into this further?  Some examples of helpful information include: Transaction ID, Phone Number, Email, or Error Message. 

  Thanks,

  The Prepaid2Cash Team

• Initial Complaint

  11/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I tried to exchange a 100 dollar **** vanilla gift card, the card reflected 0 on its amount afterwards and then my P2C account was block automatically. This is really sad stealing from people . Tried to sign back in but says my account doesnt exist. This is criminal and this business should be looked investigated

  

  Business response

  11/22/2023

  Hi ****,

  We apologize for the confusion. Your transaction was rejected by our system and what you see on the card summary is a pending charge. When we canceled the transaction the charge was immediately voided, but it is up to the prepaid card issuer to re-credit the funds to the account. If you have questions on when the charge will be removed from the card we suggest reaching out to the prepaid card issuer, but it is usually removed within 5-7 business days.
  
  Thank you,

  The Prepaid2Cash Team

  Customer response

  11/22/2023

   
  Complaint: 20904418
  
  I am rejecting this response because:
  
  I seen on they review they say the same thing they told me and no one still received their money yet they are a scam company. I talk to the card associated bank and they said they money was taking out of their bank account. Please ********************** look more into this they really scamming people out there money 

  

  Business response

  11/22/2023

  Hi ****,

  Per our Terms of Service, until your transaction is reviewed, the funds subject to the Hold will not be available to you for other purposes. In the event either you or we decide not to consummate a transaction, the Hold will be canceled, and funds will be returned to your card.

  Thanks,

  The Prepaid2Cash Team

• Initial Complaint

  10/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Submitted a 25$ **** giftcard. The transaction failed, i got an error message and the card was charged while i recieved no funds

  

  Business response

  10/16/2023

  Hello,

  We apologize for the confusion. Your transaction was rejected by our system and what you see on the card summary is a pending charge. When we canceled the transaction the charge was immediately voided, but it is up to the prepaid card issuer to re-credit the funds to the account. If you have questions on when the charge will be removed from the card we suggest reaching out to the prepaid card issuer, but it is usually removed within 5-7 business days.
  
  Thank you,

  The Prepaid2Cash Team

• Initial Complaint

  08/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The app prepaid2Cash.com took ***** off my prepaid **************** Card after it was going through the pending process. It was declined with the orginal amount gone, and when I told em of the incident, this is what they stated. Hi *****,"We apologize for the confusion. Your transaction was rejected by our system and what you see on the card summary is a pending charge. When we canceled the transaction the charge was immediately voided, but it is up to the prepaid card issuer to re-credit the funds to the account. If you have questions on when the charge will be removed from the card we suggest reaching out to the prepaid card issuer, but it is usually removed within 5-7 business days."

  

  Business response

  08/14/2023

  Hi Devin,

  Your payment for Transaction 1440c11b03 should settle today by 5pm PT assuming all your bank information is correct.
  
  Warmly,

  The Prepaid2Cash Team

• Initial Complaint

  07/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I tried to process 2 **** cards. They were both declined. One card was for $25 and the other card was for $50. The one for $50 went to $25, so they took this money. Now both cards are on hold and cannot use them either of them. This was a gift from my kids and now I cannot use them. I am truly frustrated and upset. Do NOT post the comments you are posting. Be honest and own to your errors and pay back the money of $75. I live paycheck to paycheck and now I am short money - my error for trusting this company. Never again - pay me back!

  

  Business response

  07/19/2023

  Hi ******,

  We apologize for the confusion. Your transaction was rejected by our system and what you see on the card summary is a pending charge. When we canceled the transaction the charge was immediately voided, but it is up to the prepaid card issuer to re-credit the funds to the account. If you have questions on when the charge will be removed from the card we suggest reaching out to the prepaid card issuer, but it is usually removed within 5-7 business days.
  
  Thank you,

  The Prepaid2Cash Team

• Initial Complaint

  07/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company rejects every transaction after I've made several good ones now it won't accept any card as I've tried ones they have previously accepted now they reject everything with no explanation

  

  Business response

  07/10/2023

  Hi *****,

  We accept as many gift cards and prepaid cards as possible. However, we are unable to accept 100% of all transactions due to various restrictions or limitations. If you have a gift card you would like to redeem but dont see the merchant listed, please reach out to us at ********************************** to let us know! We value feedback from our users and information like this will help us improve!

  Thanks,

  The Prepaid2Cash Team

• Initial Complaint

  06/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On may 28,2023 I tried to sell a gift card. The transaction was declined. My gift card funds have been frozen since then but I have not been credited for the sale. Attempts to reach out to customer service are getting nowhere. They claim to have a system issue They will not credit me the funds for the sale though theyve had my gift card funds since may 28

  

  Business response

  06/14/2023

  Hello,

  While processing the transaction, the card processor experienced an issue, which caused the transaction to be held up. We are working alongside the card processor to understand and resolve this issue, as it has never happened before. We are working to fix this issue, and we hope to have it resolved soon.

  Thanks,

  The Prepaid2Cash *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩