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          Find a Location

          Books-A-Million, Inc. has 97 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileBooks-A-Million, Inc.

            New Books
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            402 Industrial Ln

            Birmingham, AL 35211-4465

            Get Directions
            Visit Website
            Email this Business
            (888) 403-7241

            Customer Reviews

            1.32/5

            Average of 28 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            46 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Books-A-Million, Inc. is a book retailer.

            Products & Services

            Books

            Business Details

            This is a multi-location business.

            Find a Location

            Books-A-Million, Inc. has 97 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              402 Industrial Ln, Birmingham, AL 35211-4465
              Email this Business
              BBB File Opened:
              10/27/1997
              Years in Business:
              32
              Business Started:
              9/9/1992
              Business Started Locally:
              9/9/1992
              Business Incorporated:
              9/9/1992
              Type of Entity:
              Corporation
              Alternate Business Name
              • Books-A-Million
              Business Management
              • Mr. Clyde Anderson, Founder
              • Renate Johnson, Manager of Customer Service
              Contact Information

              Principal

              • Mr. Clyde Anderson, Founder

              Customer Contact

              • Renate Johnson, Manager of Customer Service
              • Mr. Terrance Finley, CEO
              Additional Contact Information

              Fax Numbers

              • (256) 718-8416
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              46 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/10/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              The cashier signed me up for three magazine subscriptions without my knowledge. I told her I don't want any magazine subscriptions. She said it was too late, and to call the customer service number on the receipt. I asked for a manager, she told me the same thing. I called the number, and was told I have to call back in 24 hrs. I did , got a recording saying they were closed on Sunday and to call back on Monday. I did, each time I called when I got to the part about wanting to cancel they cut me off. The phone went silent. This morning I got a phone alert that my debit card was used. There were 4 transaction taken out of my bank account to mags.com. I have since gone to my bank, disputed the charges and had to get a new debit card. Not only can you not sign people up for subscriptions without their knowledge, it is illegal to give out someones debit info without their knowledge. Please help me resolve this issue, and make sure it can not happen for anyone else.
              Read More
              Read 45 More Complaints

              Customer Reviews

              28 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Iram M

              05/28/2024

              The company sent me a false email stating a code to be used for my order which at the time I had just left in the cart and did not complete it however when I tried to put the code there is no way to put it and I contacted customer service and they said that the code they sent me was not good for the purchase. It is the first order that I made with this company and it will be the last unfortunately misleading offer sent to my email.

              Books-A-Million, Inc. Response

              05/29/2024

              I apologize for any difficulties you had with your order.  The email was not false, and the discount can be used with items that are eligible.  If you go to the site, you will see that it says, "item may not be eligible for special discounts or coupons". 

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              Read 27 More Customer Reviews

              Local BBB

              BBB Serving Central & South Alabama

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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