ComplaintsforWalmart

• Initial Complaint

  11/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 10/06/2024 we ordered a Lasko Cyclone Max 18", 23 ft/s High-Velocity Pedestal Fan, Remote, 53" H, Black, S18605,... from Walmart.com. We received it 10/16/2024, the item's box was damaged and the fan inside was damaged as well, and the fan vibrated when turned on. We initiated a return via FedEx which was picked up 10/18/2024 and delivered to the Walmart Return Center in ***********, SC on 10/21/2024 (FedEx tracking # ************). We were told to wait 10 business days for a refund back to the card used for the purchase. It is now 15 business days since it was received back by Walmart and still no refund. We have contacted Walmart numerous times via chat and phone and keep getting the run around every time, such as the issue is "escalated to our back-end team", or "you will receive your refund in 48 hours". Neither of which really happened, we have been lied to every time. I am not understanding why Walmart is refusing to refund us for this purchase and return. We just want our money back and, in my opinion, we should get double our money back for all the trouble we are going through with this absurdity. This is an online order not from a store.

  Business response

  11/18/2024

  Walmart has addressed a complaint lodged by Mr. ******* ******** ** ******** ** ** ****** ***** ** * ***** ******* Max 18" High-Velocity Pedestal Fan. The order was placed on October 6, 2024, and Mr. ******** received it on October 16, 2024. However, upon receipt, it was discovered that the fan was damaged and exhibited a vibration when in operation.
  
  Mr. ******** promptly initiated a return process via FedEx on October 18, 2024, and the damaged item was successfully delivered to the Walmart Return Center on October 21, 2024.
  
  During the refund process, Mr. ******** contacted Walmart multiple times: first on October 19, 2024, regarding a missing item in the order; next, on October 31, 2024, to inquire about the status of his return; and finally, on November 11, 2024, concerning the refund request of $51.30.
  
  The refund was successfully processed on November 11, 2024. Following the resolution of the matter, Walmart contacted Mr. ******** on November 14, 2024, to ensure his satisfaction with the resolution and to offer further assistance if needed.
  
  Walmart acknowledges and appreciates Mr. Stephen's patience and cooperation throughout this process and remains available for further assistance as required.
  
  Sincerely,
  *******
  
  

  Customer response

  11/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, customers should not have to wait an exorbitant amount of time for a refund on an item that was damaged in transit due to no shipping box. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  11/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a pot and pan set online. It was NOT delivered by the carrier. The item was marked delivered. There wasn’t a picture of the delivery provided—as is normally the protocol. Walmart refused to provide a replacement. I wouldn’t be so upset but this item was a gift for someone who really needed it. I was told that there was “no replacement available.” How is this possible?! I was basically told my option was a refund—which would take 10 days! This is poor customer service!! This is bad business!! I am disappointed and angry! I usually shop at AMAZON when it comes to online purchases but decided to give Walmart a chance—-BIG MISTAKE!!!

  Business response

  11/13/2024

  Walmart has recently addressed a complaint that was lodged by Ms. ****** ******* via the Better Business Bureau. Ms. ******* reported that she did not receive the Rachael Ray 15-Piece Hard Enamel Aluminum Nonstick Cookware Set, Gray that she ordered on October 31, 2024, which according to the tracking information, was delivered on November 5, 2024.
  
  Upon contacting the Walmart support center, Ms. ******* was initially advised to wait until 8 PM on November 7, 2024, to see if the package would arrive. However, when the package still did not arrive, she was informed that there was no option for a replacement.
  
  In response to the complaint, Walmart issued a refund of $73.14 to Ms. ******* on November 7, 2024. Walmart also confirmed that there was a photo in the tracking showing delivery on November 5, 2024. This information was communicated to Ms. ******* on November 13, 2024.
  
  Throughout the ordeal, Walmart expressed gratitude to Ms. ******* for her patience and reiterated its commitment to maintaining a high standard of customer service.
  
  Best Regards,
  *******

  Customer response

  11/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  11/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a remote-control recliner for my wife. It was delivered in two large boxes on 10/31/24. Through Walmart, I used Angi's furniture installer to assemble the chair on 11/02/24. That cost me 79 dollars. The installer assembled the chair, but it did not work. For five days I have not gotten a response from the seller. Walmart assured me I would hear from the seller, but I have not heard anything from the seller. Someone please help.

  Business response

  11/18/2024

  Walmart received a Better Business Bureau complaint from ****** ***** regarding his recent order. We thank you for the opportunity to address Mr. *****’ concerns and appreciate the time he has taken to provide us with his feedback and comments. 
   
  After Walmart received Mr. *****’ complaint, we reviewed his account and order history. On October 29, 2024, Mr. *****’ purchased a Homall Power Lift Recliner Chair. Mr. *****’ order was from a third-party seller, Homall. Per Walmart.com's Terms of Use: 
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.” 
  
  On November 3rd, Mr. ***** contacted the seller, notifying them about the malfunctioning chair and requesting return labels. However, he is still awaiting a response from the seller and has not yet received the necessary return labels for the item.
  
  On November 13th, we reached out to Mr. ***** to apologize for his experience. We have collaborated with him to arrange for the item to be picked up by a delivery service. We provided a refund of $366.85 to Mr. ***** original form of payment. As such, Walmart considers this matter closed. 
  
  Again, we thank Mr. ***** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us. 
  Sincerely, 
  ******
  Walmart 

  Customer response

  11/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  11/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I renewed my Walmart plus membership in October. Before that I could see my purchase history from at least a year prior (which i need for court). Today I just checked and I can't see anything before July. I want to know how to see my purchase history or how it got erased. I chatted with someone but I could tell they were new and had no idea how to help.

  Business response

  11/20/2024

  Walmart received a Better Business Bureau complaint from ********* ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ******’s complaint, we reviewed her account and order history. Ms. ****** recently discovered she could only see her purchase history from July onwards. Walmart confirmed that Ms. ******'s complete purchase history can be found on her Walmart.com account. Ms. ****** was provided with steps to view her complete purchase history. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ****** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 

  Customer response

  11/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  11/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Ordered 3 toy items from Walmart.com on 10-28-24.Package arrived via USPS on 11-2-24 with 2 items missing. Contacted walmart that day and seller notified. Started return process with walmart on 11-5-24 and received bar code and instructions for return. On 11-6-24 Walmart customer service stated the item was from third party marketplace and they could not return/refund because I had missing pieces. Contacted walmart customer service number but because I started return the automated options were not available. Walmart policy returns state that items from Marketplace sellers on walmart.com are eligible for returns within 90 days. I do not know how to resolve this issue.

  Business response

  11/20/2024

  Walmart received a Better Business Bureau complaint from ******* ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  After Walmart received Ms. ******’s complaint, we reviewed her account and order history.
  On 11/5/2024 Ms. ****** set up an in-store return for 2 missing items on her order. This was a Marketplace order and could not be completed in-store. On 11/20/2024 we contacted Ms. ****** to apologize for her experience and check the status of her return. She stated that the Seller had provided and sent the two missing items. As such, Walmart considers this matter closed.
  Again, we thank Ms. ****** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  Sincerely,
  **
  Walmart

  Customer response

  11/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  11/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  So on Oct 8 2024 I did my groceries online as I always do as I am a regular member which I pay for monthly. I am also a non driver and disabled which is why I shop online. On this date I did my groceries for $445.00 in food stamps and the delivery driver which was a female signed for my order which was never delivered and Walmart is refusing to either replace my money or my groceries! I’ve gone a whole month with out food in the house going to bed without eating because of this mess. I have proof via our building cameras that she ever even pulled up to my place no came that day and delivered anything and to top it off the signature does not match mine which I’ve been signing for for years and still refusing to replace either or ! I would love it if you can help me get my money back I have had a very hard month of October because of their negligence. It’s ridiculous! They need to get it together it’s happening more often than people realize!! It’s not fair!

  Business response

  11/13/2024

  
  Walmart received a complaint from Ms. *** ****** through the Better Business Bureau, dated October 8th, where she stated that she did not receive her order, despite the company's records indicating otherwise. Ms. ******, adamant about her claim, provided evidence via building camera footage that no delivery was made to her residence on the said date.
  
  In addition, she pointed out discrepancies in the signature on the delivery document, which does not match her own, suggesting that the delivery driver may have falsely signed off the delivery.
  
  Subsequently, on November 13, 2024, After signatures and claims have been verified, Walmart reached out to Ms. ****** to provide her with a refund transaction information.
  
  Walmart has expressed gratitude to Ms. ****** for her patience throughout the ordeal and reaffirmed its commitment to maintaining a high standard of customer service.
  
  Best regards,
  *******

  Customer response

  11/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  11/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  11/5/24 I need Walmart to refund back to my bank card $21.90 because I never received my 2 shirts I ordered on Walmart.com. Walmart is allowing theft when it comes to customers delivery orders. And for my inconvenience I need Walmart to email me a $10 gift card and gift card PIN code. My order number order *************** My tracking number ***************

  Business response

  11/12/2024

  Walmart received a complaint lodged through the Better Business Bureau by Ms. ****** ******. Ms. ******'s issue was centered around an order she had placed from a MarketPlace seller. The items in question were the symoid Womens T-Shirts-and Tee Tops and symoid Womens Tank Tops T-Shirts, which she reported as not received.
  
  Upon receiving the complaint, Walmart promptly addressed the issue and communicated with the MarketPlace seller. A resolution was found, and on November 5, 2024, Ms. ****** confirmed that she had received a refund of $21.90. In an email, she stated that we could consider the complaint resolved and closed.
  
  Walmart appreciates Ms. ******'s patience and understanding throughout the resolution process. We remain committed to maintaining a high standard of customer service and ensuring a satisfactory shopping experience for all our customers.
  
  Best regards,
  *******

  Customer response

  11/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** L******

  I RECEIVED MY WALMART.COM REFUND BACK BUT I WOULD RATHER HAVE RECEIVED MY WALMART.COM ORDER. 

  WALMART.COM HAS TO BE BECAREFUL AND CHOOSE ANOTHER DELIVERY COMPANY BESIDES JDW LOGISTICS WHO GAVE FALSE INFOMATION

  STAING THAT THEY DELIVERED MY WALMART.COM ORDER WHEN JDW LOGISTICS DIDN'T.

• Initial Complaint

  11/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On or about October 29th Walmart + assist took out money in my account for a membership to Walmart for low income families in the amount of 52.43 I created account to shop they would not let me proceed as they sent me a message saying my account was closed due to violation of terms which is to say came to find out too many returns ,our family did make returns but I pushed the button agree to terms without reading it they said things will be ok over n over just create new accounts wait few hours,24 hr.,48 hrs,etc so I complied never to hear a response back i never got to shop walmart online they will not refund our money due to saying our account is closed its unfair we ay for that membership cant get our money and cant shop online we are both disabled and i would not have undrestood the terms anyways they should have gave us a warning first it was a first time offense i made apologies and said ill never return anything again and i said please let me shop online as i already paid for membership they cant so they say because they closed account and these people just answer phone they all say they will help and give me the runaround and there is absolutely no way for me a regular person to speak to someone higher up i want my money back righteously and if i can i would like to sue walmart on how they are treating us as we are physically and mentally disabled household if you cant help us sue them can you help get our membership money back as they never did let us shop online thank you ***** they also deleted my proof thru Sheer Id but I have proof thru my bank of the transaction

  Business response

  11/08/2024

  Walmart received a Better Business Bureau complaint from ***** ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****’s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
   
  After Walmart received Ms. *****’s complaint, we reviewed her account and order history. On October 29th, 2024, Ms. *****’s account was found to violate our Terms of Use regarding the return history associated with the account. Per Our Terms of Use:  
  
  “In addition to any other remedies available to it, Walmart may in its sole discretion restrict or terminate your account, or cancel or refuse orders for violations of, or abuse of the Walmart returns policy.” 
  
  We requested a secondary review of the account to ensure it was not closed in error. The secondary review is very thorough and not denied without true consideration. The review team agreed to reopen the account.
  
  On November 8th, we reached out to Ms. ***** to inform her of this information. As such, Walmart considers this matter closed. 
  
  Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  Sincerely,  
  ******
  Walmart 

  Customer response

  11/20/2024

  
  Better Business Bureau:
  
  

  Thank you, code : **************,I too consider this matter closed and resolved, ****** from Walmart took care of my needs ,I also thank the BBB for your help also ,Thank you ***** *****

• Initial Complaint

  11/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Prepaid Walmart for new tires and installation on 10-22-2024 and had appointment for 10 am, 11-1-24. Arrived prior to appointment and after waiting more than an hour, spoke with employee (Hispanic female with star tatoo near lip) at Autocare Center. Her response to me regarding not keeping appointment was “I don’t know what to tell you”, spoke to manager who offered no help, was rude and would only give me his name “Q”, no last name. Told me I could leave, I asked for a refund and employee did not know what the procedure was. I got my keys and left with no tires, no service and drove home to Miami. When I called to follow up on refund, I was told that customer service could not refund my money because paperwork indicated that I had picked up the tires NOT TRUE! I just want my money refunded and will never go to Walmart ever again.

  Business response

  11/11/2024

  Walmart received a Better Business Bureau complaint from ***** ******** regarding his recent contact. We thank you for the opportunity to address Mr. ********’s concerns and appreciate the time he has taken to provide us with his feedback and comments. 
   
  After Walmart received Mr. ********’s complaint, we reviewed his account and order history. On October 22, 2024, Mr. ******** had scheduled an appointment for a tire change. However, after waiting an hour, he found himself inquiring about the service delay. Unfortunately, he received no assistance and ended up leaving the premises without the service he initially came for.
  
  On November 9th, we attempted to reach out to Mr. ******** however we were unsuccessful. Mr. ******** can still respond to the email, and we can assist. As such, Walmart considers this matter closed. 
   
  Again, we thank Mr. ******** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
   
   
  Sincerely,  
  ******
  Walmart 

  Business response

  11/14/2024

  Walmart received ***** ******** rebuttal arising from his original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to his concern and appreciate his additional feedback.

  
  We have left a voicemail and dispatched an email to Mr. ********; he can respond to the email at his earliest convenience. We await Mr. ********'s confirmation regarding whether he has initiated a dispute with his bank. Once we receive this information, we will be able to process a full refund.

  
  At this time, our response remains unchanged, and Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ******
  Walmart

  Customer response

  11/14/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  The bank has intervened ,and waiting for Walmarts response to the bank.  This matter is not closed until money is cleared in my bank. 
  Sincerely,
  
  ***** ********

• Initial Complaint

  11/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I paid for a Nintendo Switch with a warranty and then after having it delivered, I had seen there was a cheaper one so I returned the Nintendo Switch without even opening the package, they said I would have to refund the warranty online and I had ordered the other Nintendo Switch with a warranty. I called them up and they said that they would refund the warranty and it will take up to 10 business days, the refund then came in on May 18th, I checked the protection plans page and it still showed that it was active, now it's November and I checked the protection plans page and saw that my current warranty was canceled when it shouldn't have been canceled at all and I had given them the correct order number at the time which was on May 11th. I then called up customer service and they said that they would take the old warranty which is still active for an item I do not own anymore and put it on the current Nintendo switch that I have, they said that I would have to look for an email that was coming in within 24 to 48 hours approving the exchange. I called them up and they said that it wasn't possible to do that so that was misinformation, I then asked if they were able to refund me the money from the warranty and they said they couldn't because I would have had to file a claim but I cannot file a claim on an item I do not own and then they said to call up my financial institution to get the claim from them so I did and they said they can't file claims that are over 60 days. So the resolution that I would like is to get a warranty on my Nintendo switch, if I cannot then I want the $45 back.

  Business response

  11/11/2024

  Walmart received a Better Business Bureau complaint from **** ******* regarding his recent contact. We thank you for the opportunity to address Mr. *******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *******’s complaint, we reviewed his account and order history. Mr. ******* bought a Nintendo Switch with a warranty but found a cheaper one and returned the original without opening it. He was told to refund the warranty online and ordered the cheaper Nintendo Switch with a warranty. Despite this, he found that the warranty was still active on the protection plans page. By November, he realized that his current warranty had been mistakenly canceled. Walmart issued Mr. ******* a full refund back to his original form of payment. The refund for order #*************** was issued in two separate transactions: one for $35 back to his original form of payment, and a $10 e-gift card was issued for the remaining balance. Please allow 5-7 business days for the funds to be received. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ******* for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 

  
  
  

  Customer response

  11/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩