ComplaintsforWalmart

• Initial Complaint

  07/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have bought 3 pool floats from Walmart. Each float, it ends up with a tear in the seam. Walmart customer service does not want to help resolve this problem because the purchases were made in store. There is proof of purchase.

  Business response

  07/13/2022

  Greetings, 

  Walmart received a Better Business Bureau Concern from ***** *******. We want to thank Ms. ******* for taking the time to bring this to our attention. 

  Ms. ******* has been issued a $20 gift card for the damaged inflatables.

  Again, we would like to thank Ms. ******* for their comments and suggestions. If either of you have any further questions, please feel free to reach out.

  ******
  Senior Specialist

• Initial Complaint

  07/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I brought tires from Walmart on 6/22. The tire was put on and wouldn’t hold air so on 6/25 I went Walmart to let them know it’s a bad tire want hold air. They told me ok give us moment to look at it so I went to get coffee. They called me told me I had a hole in the wall of the tire. He said it was a manufacturer error and his manager of the TLE would help me with that. So I get back to Walmart and the manager comes out the office says I have a nail in my tire I said that’s not what the first guy told me let me see. So we walk out there ask the guy where is the tire cause he the manager never even seen the tire. So we watch him look at the tire. He comes back and say oh you don’t have a nail in your tire. I said so you lied to get me to buy a new tire. He was like yes there is a hole in the wall. I said these are brand new and it’s a manufacturer issue he said probably but there was nothing he could do but the other guy said they can do a return and get me a new tire but declined and said to bad to sad I need to pay for a new tire. So basically I was forced to buy something that could have been exchanged but he was rude and not helpful. So I have a brand new tire that is defective per the manufacturer and I could have been hurt on that tire and Walmart did absolutely nothing but give horrible customer service and he was the manager.

  Business response

  07/13/2022

  Walmart received a Better Business Bureau Case for ****** ******** regarding her tires. We would like to thank you for the opportunity to address Mrs. ********'s concern. 
  
  On July 12, 2022 management contacted Mrs. ******** to apologize for her experience and to offer a refund. 
  
  Again we would like to thank Mrs. ******** for her comments and suggestions. If either of you have any questions, please feel free to reach out. 
  
  Sincerely, 
  *******
  Walmart

• Initial Complaint

  07/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was given Walmart gift cards from American Express. I went to use one of the gift cards yesterday and was told it was inactivated. I worked with 3 different people In The store to no avail. I called their gift card number on the back of the card. After speaking to 4 different people and getting 4 different responses,I still have an inactivated card. I even called American Express and they told me I had to go back to Walmart. I called Walmart Corporate Office today with no satisfaction. I have a $50 gift card to Walmart which is not usable.

  Business response

  07/11/2022

  Walmart has received a Better Business Bureau Case for ****** ********* regarding a gift card concern. We would like to thank you for the opportunity to address Mrs. *********'s concern. 
  
  On July 8, 2022 we emailed Mrs. ********* to request the original purchase receipt for her gift card. Mrs. ********* mentioned that the card was given to her by the American Express so she does not have the original receipt. Per compliance we are unable to investigate gift cards without the original purchase receipt. We would recommend that Mrs. ********* reach out to American Express for further assistance. 
  
  Again, we would like to thank Mrs. ********* for her comments and suggestions. If either of you have any questions, please feel free to reach out. 
  
  Sincerely, 
  *******
  Walmart 

  Customer response

  07/15/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  i called American Express.  American Express says since the gift card belongs to Walmart and Walmart froze it that it is up to Walmart to give me a new card  

  Sincerely,
  ****** *********

  Business response

  07/21/2022

  Walmart has received a Better Business Bureau Case for ****** ********* regarding a gift card concern. We would like to thank you for the opportunity to address Mrs. *********'s concern.
  
  We apologize for the inconvenience that Mrs. ********* has experienced. Unfortunately, per compliance we are unable to assist with this concern without a picture of the gift card and the original purchase receipt. American Express will need to reach out to our corporate gift card team for assistance with this card.            
  
  Again, we would like to thank Mrs. ********* for her comments and suggestions. If either of you have any questions, please feel free to reach out.
  
  Sincerely,
  *******
  Walmart

  Customer response

  07/22/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  ****** *********

• Initial Complaint

  07/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased two Cooper Discoverer A/T 235/75R15 tires in August 2021. I had the tires installed at my local tire shop. In June 2022 I noticed one of them had a significant bulge in the sidewall. This was clearly a manufacturer defect. I have driven this vehicle less than 2,000 miles in the past year. The tires have a 60k mile warranty. The warranty pamphlet clearly covers this issue. When I called Walmart they ordered a new one in and even installed it onto my wheel, but when it came time for me to leave they would not honor the warranty and made me pay to leave with my wheel and tire. I went ahead and kept the old tire as well. There is no physical impact damage or anything that points to any misuse. I don't understand why the auto care center would have ordered the tire and then installed the tire before trying to decline the warranty. This felt like a hostage situation where I was forced to pay to get my wheel back. This tire should have been exchanged for no cost. The replacement cost me $130 in total. I would like this transaction refunded. I am willing to bring the faulty tire back to accomplish this or if my card can just be credited that would be more convenient. I have attached proof of purchase of the original tires. Proof of installation. Proof of mileage in the form of multiple invoices over the past year and a picture of my mileage with today's receipt. I have also included pictures of the new tire (on wheel) and my old tire. You can see it is like new and even still has the prickly rubber on the sides.

  Business response

  07/08/2022

  Walmart received a Better Business Bureau Case for **** ******** regarding a tire concern. We would like to thank you for the opportunity to address Mrs. ********'s concern. 
  
  On July 8, 2022 we emailed Mrs. ******** to let her know that we are unable to provide a refund or exchange for this tire at this time. Mrs. ******** did not purchase the extended warranty. We would recommend that Mrs. ******** reach out to the manufacturer for further assistance. 
  
  Again, thank Mrs. ******** for her comments and suggestions. If either of you have any questions please feel free to reach out. 
  
  Sincerely, 
  Walmart

  Customer response

  07/16/2022

  
  Complaint: ********
  
  I am rejecting this response because the solution Walmart has provided is not valid. I have tried to handle this matter through the tire manufacturer and the tire manufacturer has directed me to work with the retailer where the tires were purchased for warranty. The extended warranty that Walmart is referring to is a road hazard plan that covers tires under warranty conditions outside of the standard manufacturer limited warranty. An example of this type of coverage would be if the tire were slashed or punctured by an external object under the normal course of use. The tire in question has no puncture or physical damage. The tire has separated internally due to a manufacturer's defect. I have repeatedly asked Walmart to address this claim as it is for not very much money and I have even offered to work with the tire manufacturer if Walmart will have their manufacturer's rep contact me. I would much rather receive a refund or a store credit for the $130. The manufacturer says that the retailer is the only one that can handle the warranty.
  
  Sincerely,
  
  **** ********

  Business response

  07/21/2022

  Walmart received a Better Business Bureau Case for **** ******** regarding a tire concern. We would like to thank you for the opportunity to address Mrs. ********'s concern. 
  
  On July 11, 2022 Mrs. ******** stated that she was visiting the courthouse to begin the small claims process. We are unable to assist any further with this concern. 
  
  Again, thank Mrs. ******** for her comments and suggestions. If either of you have any questions please feel free to reach out. 
  
  Sincerely, 
  Walmart

  Customer response

  07/21/2022

  
  I have reviewed the response made by the business in reference to complaint ID ********, and while the resolution is not satisfactory to me, I understand that Walmart is not willing to assist me with this matter. I will proceed with the legal process as I have not been able to get any response from Walmart's customer service directly or through this service.
  
  Sincerely,
  **** ********

• Initial Complaint

  06/30/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They are scamming their prices for advertising it as one price but selling them for a different. Management would not honor the price displayed when asked about it.

  Business response

  07/03/2022

  Walmart received a Better Business Bureau Case for ******* ****** regarding a pricing error. We would like to thank you for the opportunity to address Mr. ******'s concern. 
  
  On July 1, 2022 the Store Manager contacted Mr. ****** to let him know that they would honor the price of the items that they wanted to purchase. The proper internal actions have been taken to address this with the associates involved. 
  
  Again, we would like to thank Mr. ****** for his comments and suggestions. If either of you have any further questions please feel free to reach out. 
  
  Sincerely, 
  Walmart

• Initial Complaint

  06/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After several attempts at purchasing tire from Walmart store #4533 in Oakland, Tn, I was attended to on March 11, 2022. I purchased four tires on March 11, 2022 totaling $418.59. I was informed to hold on to the receipt, due to the possibility the road hazard warranty don’t show up in the system (which seemed an odd remark). The tires placed on vehicle appeared to be used; nevertheless, I proceeded with the purchase after awaiting four hours (none of which an associate pulled new tires from rack). No less than a month later the two passenger’s tires begin to deflate. I placed the spare on one and left the jack on another to take the tire to Walmart store#0950 in Bartlett, Tn for a repair. I was informed the stems need replacement. I paid $6 for the stem replacement. The following day the front driver’s side tire deflate. I took to the original Walmart where I purchased the tires. They replaced stem for an additional $3. A week later the rear tire deflated. Took it the the Bartlett Walmart for a stem replacement (no charge). I asked about two of the tires having the same DOT # and was told they don’t go by that and not to be concerned. Presently, the passenger rear tire is deflecting again. I contacted corporate whom informed me they were going the contact the manager of Collierville and have them to call to resolve issue. I never received a call.

  Business response

  07/08/2022

  Walmart received a Better Business Bureau Case for ****** ***** regarding an experience that she had in one of our automotive centers. We would like to thank you for the opportunity to address Mrs. *****'s concern. 
  
  Upon further investigation we found that the tires were new when they were installed on the customer's vehicle. The valve stems were leaking, however, they have been fixed as of June 23, 2022. 
  
  Again, we would like to thank Mrs. ***** for her comments and suggestions. If either of you have any further questions please feel free to reach out. 
  
  Sincerely, 
  Walmart

  Customer response

  07/18/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  I am currently at the store on 07/18/2022 with the same issue.

  Sincerely,
  ****** *****

• Initial Complaint

  06/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 9, 2022. At 9:20 P.M. Purchased a Walmart temporary Visa **rd. From this Walmart. 2050 W. Redlands Blvd Redlands ** *****. Phone number : ************. Web site: https://www.walmart.com Most recently went to this stores refund and return part of the store. Manager : ***** , refused to give me a refund. Her coworker told me its my responsibility to read the small print on the receipt. No refunds on visa **rds. I did not see this tiny small print on the receipt my glasses were not on. I did not know I would have so many problems activating the visa **rd. I was required to give the following personal and private information: ( 1.) Entire Social Security Number. ( 2.) Date of Birth. ( 3) Home address. ( 4.) cell phone number. I contacted the company that sponsors this visa **rd. Then uses Walmart to sell this Visa **rd. Gobank- Green Dot Bank, **** E. Foothill Blvd ******** ** 91107. Phone number : ************. Web site: http://www.gobank.com The Green Dot told me on my Facebook Messenger account. Green Dot Bank will do their best to protect my personal and sensitive information. Yet, would not guarantee my protection against (IDENITY THEFT). This was on Face Book Messenger. Before my Facebook account was deactivated by Face Book. Possible retaliation for making a complaint ? **lif. Labor Code: ****. I tried numerous times to activate this visa **rd. Primarily required to speak to a computer. Those humans I spoke to never **lled me back when I had to type in the confirmation code. So they lied to me. Yelp has lots of negative reviews on Green Dot Bank in ******** , **lif. They are **lled: Go Bank - Green Dot Bank. **** E. Foothill Blvd ******** ** 1843. Phone number: ************. Web site: http://www.gobank.com Note: On Facebook Messenger before I lost my Facebook account. The Green Dot Bank told me they could ask me any personal questions they want. Be**use of the ******* Act. I asked in what paragraph? They did not responds. ******* Act, the 4th?

  Business response

  07/14/2022

  Walmart received a Better Business Bureau **se for **** ******* regarding his Walmart Visa Gift **rd. We would like to thank you for the opportunity to address Mr. *******'s concern. 
  
  On July 14, 2022 I was able to talk to Mr. ******* to verify his address. Green Dot is going to issue a refund check for the Visa **rd that the customer was unable to activate. The customer should receive the check within 7-10 business days. 
  
  Again, we would like to thank Mr. ******* for his comments and suggestions. If either of you have any further questions, please feel free to reach out. 
  
  Sincerely, 
  *******
  Walmart

• Initial Complaint

  06/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/21/22 a battery was purchased at Walmart for 130.21 (including taxes). When installing the battery, it was discovered that the side post hole that the negative battery cable screws into was defective. The hole is not deep enough to allow the cable to be tightened properly. The battery cable is loose and loses contact with the battery. I returned the battery to the store. I was directed to the automotive counter. I was immediately told by the counter person that they would test the battery and if it tested good they would not provide an exchange or refund. I told them the trouble is not the performance of the battery. They tested the battery, which of course passed and I was told nothing could be done. I requested the store manager. A person named ****** (he refused to provide his last name) came to the area and told me he was a manager. He also stated that since the battery passed the test, there was nothing they could do. We discussed this for approximately 10 minutes. I told them this was less than stellar customer service, especially for someone who is a loyal customer. This seemed to upset him and he raised he voice and "invited me to leave the store." I was also told that I would have to contact the manufacturer. I was not given any contact info and the contact info on the website is out of date. The manufacturer listed on their website no longer produces batteries for Walmart, so the info is out of date. There is literally no way to contact the battery manufacturer. I have called their corporate customer services line 3 times since then requesting a call back. Each time, I am told I will be contacted within 3 business days. I have NEVER received a call back. Today I was told that a note on the account said I was informed of the store return policy by a manager. This is a complete falsehood. I have never been contacted by anyone at this store or Walmart customer services.

  Business response

  06/30/2022

  Walmart received a Better Business Bureau Case from ******* ***** regarding a battery purchase at one of our stores. We would like to thank you for the opportunity to respond to Mr. *****' concern. 
  
  On June 30, 2022 we emailed Mr. ***** to let him know that the Store Manager will accept the battery return. 
  
  Again, we would like to thank Mr. ***** for his comments and suggestions. If either of you have any questions please feel free to reach out. 
  
  Sincerely, 
  Walmart

• Initial Complaint

  06/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We went in on Sunday morning (06/19/22) to the Walmart located on 30830 Old US 20, Elkhart IN. 46514, to the automotive center. We got there at open, 9am, with a carry in tire that needed replaced and mounted on the rim. We were third in line. This is a job that should have taken 10 minutes, considering it was already off the vehicle, and didn’t need put on the vehicle. We waited until 1:30pm. Still wasn’t done. Yet people who came in after us were serviced and had already left. I work nights, I don’t have time to go into the store except for the weekends. I’ve tried calling, they don’t answer their phones. I called corporate, they said they would call me with a resolution, still no call. It’s been 3 days, and they still have my rim, and I cannot get ahold of them, or retrieve my property, because they close before I get off work. This is insane. I’ve been driving on a spare this whole time.

  Business response

  06/23/2022

  Walmart received a Better Business Bureau Case from ******* ****** regarding an experience in our automotive center. We would like to thank Mrs. ****** for taking the time to bring this to our attention. 
  
  The Store Management has stated that the tire has been fixed and they were able to offer a discount for the service. 
  
  Again we would like to thank you for allowing us the opportunity to address this concern. If either of you have any further questions please feel free to reach out. 
  
  Sincerely, 
  Walmart

• Initial Complaint

  06/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had an oil change and now I have all kind of problems with an oil leak they told me they added more oil and had to suck out the old oil? NEVER HAD NOTHING LIKE THAT DONE TO MY CAR . I want damages that occured to my car fixed,it never ever leaked oil and know its terrible

  Business response

  07/01/2022

  Greetings, 

  Walmart received a Better Business Bureau Concern from ******* ******. We want to thank Ms. ****** for taking the time to bring this to our attention. 
  

  Store management has done everything they can to resolve the concern. 
  

  Again, we would like to thank Ms. ****** for their comments and suggestions. If either of you have any further questions, please feel free to reach out.
  

  ******
  Senior Specialist
   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩