ComplaintsforWalmart

• Initial Complaint

  06/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 6/16/2022 at approximately 9:30 pm at Walmart located 3075 East Tropicana Ave Las Vegas Nevada 89120 the loss prevention employee stole my backpack with my antibiotics for a black widow bite in it.

  Business response

  06/28/2022

  Walmart received a Better Business Bureau Concern from ***** *************. We want to thank Mr. ************* for taking the time to bring this to our attention. 

  Store management has verified that the backpack is still their and will provided it to the customer at his convenience. 
  

  Again, we would like to thank Mr. ************* for their comments and suggestions. If either of you have any further questions, please feel free to reach out.

• Initial Complaint

  06/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 8th Mother’s Day I purchased two $25 gift cards as gifts. My gift receiver finally got around to use her gift card only to be told the card was used on 5/10/22. We are trying to understand how this happened and who was the thief that stole this gift card and I would like a replacement.

  Business response

  06/24/2022

  Walmart received a Better Business Bureau Case for ******** ******* regarding a gift card purchase. We would like to thank Mrs. ******* for taking the time to bring this to our attention. 
  
  After investigating this gift card concern we determined that the gift card was compromised. On June 24, 2022 we contacted Mrs. ******* to ask how she would like to receive a replacement gift card. Mrs. ******* was issued an electronic gift card to the email address that she has provided. 
  
  Again, we would like to thank Mrs. ******* for allowing us the opportunity to address this concern. If either of you have any further questions please feel free to reach out. 
  
  Sincerely, 
  Walmart

• Initial Complaint

  06/10/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  *Date of transaction: 5/6/22 *Amount of money I paid: $420.01 *The business was supposed to sell me a new 65 inch TV but instead, we found an old, dirty, broken/damaged TV. *I have reached out to the store manager who claimed he would investigate and get back to me but hasn't. I have emailed Walmart Customer Service several times. Each time they say that "they are happy to help" but no one is actually helping. I called customer service number but no one answers the phone. I called the corporate # 479-273-4000 but the lady who answered didn't even give me time to complete my thought and cut me off/transferred me back to the 800 number that no one picks up. I emailed customer service again but have not received a response for the last 2 emails I have sent. Following are the details: On 5/6/22, we went to Walmart, picked up a 65 inch TV box and paid for it, took it home and waited until the end of the school year (5/26/22) to set it up to celebrate end of school year. Once we opened the box, right from the top view, we realized that the TV showed breakage. At that time, we took it right back to the store for a replacement. To our surprise & dismay, when they took the TV out of the box, we saw an old, dirty, broken tv. How? Obviously it had to have been an inside job. We trusted Walmart when we bought the TV so we were in no rush to open the box as it was meant to be an end of school year celebration gift. Who would have even imagined this would have even been a possibility. The box seemed new without damage and completely sealed so how could this have even been something to be considered happening? We are out of our money and without a TV. Walmart doesn't seem to want to help. Therefore, they are insinuating that we did this. How could we get ripped off from such a huge corporation in this way?

  Business response

  06/23/2022

  Walmart received a Better Business Bureau Case from customer **** *****. We would like to thank Mr./Mrs. ***** for taking the time to bring this to our attention. 
  
  The Store Management has accepted the return for the TV. The proper internal actions have been taken to address this concern. 
  
  We would like to thank you again for allowing us the opportunity to address this concern. If either of you have any further questions please feel free to reach out. 
  
  Sincerely, 
  *******
  Walmart

  Customer response

  06/24/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17341336, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  06/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have bought tires from this Walmart #00170 for about the last 30 years now and have always bought the road hazard warranty from them as it is good across the nation. Walmart has a sign in their auto department that says you can buy the lifetime road hazard warranty from them They told me to order the tires from Walmart.com because they couldn't get the tires. After I paid them to install the tires on Saturday June 4th, 2022, they then refused to sell me the lifetime road hazard warranty. This is the whole reason, I bought the tires from Walmart was to get the lifetime road hazard warranty. This is FALSE ADVERTISING as their sign says you can purchase the road hazard warranty. Please get this Walmart at 925 Kyser Ave, Natchitoches, Louisiana to sell me this lifetime road hazard warranty and stop committing false advertising. Thank you very much for your help

  Business response

  06/20/2022

  Walmart Received a Better Business Bureau Concern from ***** ******. We would like to thank you for the opportunity to address Mr. ******'s concern. 
  
  The Store Manager has contacted the customer to apologize for the inconvenience. They have added the tire warranty to the tires. 
  
  Again, we thank ***** ****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  Walmart

• Initial Complaint

  06/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased tires on 7/6/21 from online store and installed at local Walmart. They are under mileage warranty. I have encountered a very unsafe situation. Tires need replaced. I took car to two auto repair centers and was told both times it was tires. Wal-Mart said to call factory and have me wrong phone numbers several times. They are giving me the " runaround". I want them replaced as car is used to transport sick parent and it is unsafe.

  Business response

  06/20/2022

  Walmart Received a Better Business Bureau Concern for customer ******** ***** regarding his tires. We would like to thank Mr. ***** for taking the time to bring this concern to our attention. 
  
  On June 20, 2022 I was able to confirm with the customer that the store had resolved this. The customer stated that the repairs have been made. 
  
  Once again we would like to thank Mr. ***** for allowing us the opportunity to address this concern. If either of you have any further comments or suggestions please feel free to reach out. 
  
  Sincerely, 
  *******
  Walmart

  Customer response

  06/21/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  06/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have a Walmart-Visa Gift card. It stopped working, even at Walmart. The gift card web site says my login with the card number is invalid. So I called gift card support and they confirmed that there was $46.10 left in the card and acknowledged they saw the login problem. They told me to try it again at Walmart, then go to customer service in the store if it does not work. I tried it again at my nearby Walmart and it did not work again. The store's customer service did not know what to do so they told me to call gift card support. I called gift card support again. It took a long time to talk to the right person. Early into my explanation, the called was dropped. I would really like to get my money out of the card so I am filing a complaint over just $46.10 since Walmart's has been unable thus far to provide a resolution for their product failure. Thank you.

  Business response

  07/01/2022

  Walmart has received a Better Business Concern regarding gift concern. We would like to thank  Mr. ******** ******* for reaching out to us with this concern.                                              
  
  
  On July 01, 2022, Green Dot attempted to contact Mr. ******* to explain the results of their investigation. Records indicate that there is a lower balance on the card at this time.  It shows that two subsequent transactions occurred on the account which lowered the available balance. The balance on the card now stands at $3.10. Transactions have been denied due to ‘Purchase exceeded available funds’ or ‘invalid PIN’.  We have email Mr. ******* as well. 
  
  
  Again, we would like to thank Mr. ******* for his comments and suggestions. If any questions, please feel free to reach back out.                                     
  
  
   Sincerely,
  Walmart

  Business response

  07/06/2022

  Walmart has received a Better Business Concern regarding gift concern. We would like to thank Mr. ******** ******* for reaching out to us with this concern. 
  
  
  On July 01, 2022, Green Dot attempted to contact Mr. ******* to explain the results of their investigation. Records indicate that there is a lower balance on the card at this time.  It shows that two subsequent transactions occurred on the account which lowered the available balance. The balance on the card now stands at $3.10. Transactions have been denied due to ‘Purchase exceeded available funds’ or ‘invalid PIN’. If Mr. ******* feels that the card was  used without his permission, we would recommend that he reach out to Green Dot to dispute the charges. Green Dot can be reached by calling 1-888-244-7589.                                                         
  
  
  Again, we would like to thank Mr. ******* for his comments and suggestions. If any questions, please feel free to reach back out.
  
  Sincerely,
  Walmart

  Customer response

  07/06/2022

  
  I am rejecting this response because Walmart asked that I work directly with Green Dot. This is even though the gift card was Issued by Walmart in the first place, and resolution is still their responsibility. I will attempt to work with Green Dot, however. This complaint is not currently resolved.
  
  

• Initial Complaint

  06/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In the past 2 months, I have repeatedly been charged twice for multiple items as well as overcharged for multiple items while shopping at my local Wal-Mart instore. It took almost an hour instore at Customer Service to get my receipt resolved and credited back for the duplicate items that I was charged for as well as being overcharged for 3 items on my receipt. Just a week later, I grocery shopped again and was charged for 2 bags of chicken nuggets when I only purchased one. Customer service was difficult about this process as it was paid for with the Covid Relief EBT SNAP card (which I was able to present to the them) and told me that they cannot "prove" that I didn't buy both bags. I would like a full refund of the second bag back to my original payment or in the form of a store credit. Great Value Breaded Chicken Nuggets, 70 oz Qty 1 $9.12 May 20, 2022 purchase | *** ************************** The continued overcharges and double charges for items while shopping instore at Geneseo are unacceptable and continue to get worse.

  Business response

  06/27/2022

  Walmart received a Better Business Bureau Concern for **** *********** regarding an overcharge. We would like to thank Mrs. *********** for taking the time to reach out regarding this concern. 
  
  Store Management has contacted the customer to apologize for the inconvenience and to offer a gift card for the money that they were overcharged.
  
  Again, we would like to thank Mrs. *********** for her comments and suggestions. If either of you have any further questions please feel free to reach out. 
  
  Sincerely, 
  *******
  Walmart

  Customer response

  06/27/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***********

• Initial Complaint

  06/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My wife and I purchased a portable DVD player from Wal-Mart Store# 08331 on 5/22/22 for $114.00 (plus tax) in addition to a 2-year service plan with Wal-Mart for the product for an additional $13.00. That same day we took it to the beach and tried to use it and it was unsatisfactory. The battery did not last as long as intended and we couldn't even see the video because the image quality was so bad. The next day I took the product along with the receipt back to the store to return the device for the above reasons. The employees at the customer return section refused to let me return the device because, according to them, a serial number was missing off the bottom of the product. I spoke my way up to the manager on duty, ********, who told me I was "SOL" and just short of saying I stole the DVD player she implied I stole the product. It is obvious in hindsight that I was sold the product in that condition, and they just labeled me the wrongdoer. I was extremely upset and reported the incident to Wal-Mart customer service on 5/23/22 when I got home from my failed attempt to return the product. I was told I would hear from the store manager in 1-3 business days regarding the issue and it's been two weeks and I still haven't heard from them. This is a new Wal-Mart location, and I have never seen Wal-Mart employees so rude and disrespectful as they were to me that day. I have been an avid shopper with multiple locations for over 20 years and have never been insulted, embarrassed, and judged as if I stole a product just for trying to make a legitimate return like I was that day. After the stress and embarrassment of the situation I would appreciate it if Wal-Mart provided a way to refund me for the product without having to go back to that store location.

  Business response

  06/23/2022

  Walmart received a Better Business Bureau Concern from **** ****. We want to thank Mr. **** for taking the time to bring this to our attention. 

  Store management was able to contact the customer and he will obtain a refund in the next couple of days. 

  Again, we would like to thank Mr. **** for their comments and suggestions. If either of you have any further questions, please feel free to reach out.

• Initial Complaint

  06/02/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased TWO family mobile cellphones and a 2 line UNLIMITED Family Mobile activation card from Walmart in Farmington New Mexico, on Thursday May 26th 2022. It has been TWO DAYS since I "activated" my services & I have not been able to receive or send texts, receive or send calls, or have mobile date. All of which are supposed to be UNLIMITED. I have contacted the customer service for this company MULTIPLE times and I have been completely disregarded. They will not refund me and they have yet to fix this problem. I have asked for help, politely too many times. I feel as if I have been SCAMMED by my own local Walmart. They refuse to acknowledge my problem and I'm at a loss at this point. I either need both phones service working or $230.00 refunded. This has caused hardships for mine & my children's lives. It is absolutely unacceptable.

  Business response

  06/27/2022

  Walmart received a Better Business Bureau Case for *** ***** regarding a cellphone concern. We would like to thank Mrs. ***** for taking the time to bring this to our attention. 
  
  Walmart Family Mobile has contacted the customer to offer assistance with this concern. The customer was given the steps to receive a refund. 
  
  Again, we would like to thank Mrs. ***** for her comments and suggestions. If either of you have any questions please feel free to reach out. 
  
  Sincerely, 
  Walmart

  Customer response

  06/27/2022

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution may be satisfactory to me. I will continue to be in touch with the business and the better business bureau. I appreciate both for continuing to be responsive & helpful. Thank you very much. 

  
  Sincerely,
  
  *** *****

• Initial Complaint

  05/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had an appt at store #01342 on 7/30/21 to have tires put on my car. I was sent away bc of a slight noise which was a brake guard rubbing as the car rolled. It took me 15 seconds to straighten it out when I got home. I returned the next day at 2:30 for my 3pm appt, and there was a line of cars about 8 deep. The same guy was checking people in, and was clearly having issues and lost. One of the asst. managers, who was very nice, finally came out to help. I clearly explained that I wanted 1 of my new tires installed on a new rim in the trunk with a TPMS. I wanted the other 3 tires installed on 3 of the other rims, and I wanted the front right rim and tire (brand new) to stay as is and be put in the trunk. I needed the front left tire to be inspected for road hazard bc there was a bubble in the side-wall. I also wanted to keep the right rear for emergencies. I was doing this bc the Walmart tires I bought were sold online only. If I had an accident, it would take time to replace them, and I wanted tires to use temporarily. I was never called when the car was done, and I got a phone message Sun. morning reminding me of my Sat appt while my car was there. I finally called Sun afternoon to check on the car, and they said it had been done. I rushed to the store as they were closing just in time to get my car. I called the manager after I got home to remind him that I wanted my tires, and he said they would be safe. I was overcharges for TPMS sensors, and they didn't install the tire on the new rim. They did not save my tires, and I was given attitude by management. I complained to corporate, and ***** called me just before Hurricane Ida leaving a msg saying he would call me back. A couple of months later when I had my life semi-put my life and house back, I tried to get in touch w *****. No one ever answered the phone, and he wasn't there when I went in. I left msgs but never heard back. I want the work corrected and a $250 gift card for the tires.

  Business response

  06/06/2022

  To Whom It May Concern, 
  
  We are writing you in response to the referenced complaint. Thank you for allowing us the opportunity to clarify the Store's position regarding the customer's concern.
  
  The Store Manager has contacted the customer to apologize for the inconvenience and to offer a gift card to replace the tires that were disposed of. 
  
  If there is still an outstanding issue related to the customer's concerns, please let us know, otherwise, we consider this case closed.
  
  Thank you,
  Walmart Executive Escalations

  Customer response

  06/09/2022

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩