ComplaintsforWalmart

• Initial Complaint

  07/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a cake online for my son's birthday party today 7/20. I picked up the cake around 2:40pm. Made it home by 3:10. I open the cake and it looks nothing like the picture. There is a clear mess up on the side of the cake where it was over colored and it wasn't corrected. The writing on the cake isn't aligned properly and all jumbled together and barely legible. I am embarrassed by what I received and customer service tells me my only option is taking it back to have it replaced. I have 15 minutes before this birthday starts and they say my only option is returning the cake. What about the birthday person and not having a cake for their 16th birthday because your employees don't give a crap about their jobs or the customer paying for products.

  Business response

  07/25/2022

  Walmart.com received a Better Business Bureau Case for ***** ***** regarding a cake that she ordered online. We would like to thank you for the opportunity to address Mrs. *****' concern. 
  
  On July 25, 2022, the Store Manager contacted Mrs. ***** to apologize for the experience that she had. The manager offered to refund the order, however, she declined the return. The proper internal actions have been taken to address the associates involved. 
  
  Again, we would like to thank Mrs. ***** for her comments and suggestions. If either of you have any questions, please feel free to reach out. 
  
  Sincerely, 
  ******* 
  Walmart.com 

  Business response

  07/28/2022

  Walmart.com received a Better Business Bureau Case for ***** ***** regarding a cake that she ordered online. We would like to thank you for the opportunity to address Mrs. *****' concern. 
  
  On July 28, 2022, we contacted Mrs. ***** to discuss her experience with the cake that she ordered. Mrs. ***** indicated that she did not want a full refund, instead she asked for a price adjustment. We have issued a 50% price adjustment for her cake order. She should receive a refund to her original form of payment in 7-10 business days. 
  
  Again, we would like to thank Mrs. ***** for her comments and suggestions. If either of you have any questions, please feel free to reach out. 
  
  Sincerely, 
  ******* 
  Walmart Executive Escalations 

  Customer response

  07/28/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I truly appreciate the help I received today and I'm very satisfied with the Specialist that assisted me. 

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  07/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I just bought a $40 Roblox gift card for my nephew at Walmart and was charged sales tax on the gift card. This is the first time I have noticed ever being charged sale tax for a gift card. When I went to complain they would not refund me the sales tax and would not refund my purchase. They told me they don’t refund gift cards even though I just purchased the gift card a few seconds prior to my complaint. When I called Walmart customer service they also told me they tax all gift cards and they do not refund purchased gift cards. From what I understand gift cards should not have a sale tax upon purchase. The tax is incurred when the gift card is used. Please let me know if I am correct in my assessment, as we want to ensure future customers are not being possibly scammed.

  Business response

  07/27/2022

  Walmart received a Better Business Bureau Case for **** ***** regarding a gift card purchase at one of our stores. We would like to thank you for the opportunity to address Mr. *****'s concern. 
  
  On July 27, 2022 the Store Manager contacted Mr. ***** to apologize for his experience. Mr. ***** is being refunded for his gift card. There was a glitch in the system that caused sales tax to be added to the total. The glitch has been fixed and the associates have been retrained on how to address this situation if it occurs in the future. 
  
  Again, we would like to thank Mr. ***** for his comments and suggestions. If either of you have any questions, please feel free to reach out. 
  
  Sincerely, 
  *******
  Walmart Executive Escalations

  Customer response

  07/27/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  07/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased 2 laptops and the protection plans on both under the impression that they will covered if they get stolen or water damaged well ask in reading the all state info packet I come across what it covers and its doesn't say either one so I take them back 2 days later and talk to a manager by the name of ****** and she assures me that ill be getting a refund back of all my money since its within the 10 day period and its now months later and still haven t received nothing but disrespect all the way around and false hope n lies

  Business response

  07/29/2022

  Walmart received a BBB complaint from ****** ******* regarding her store experience. We thank you for the opportunity to address Ms. *******'s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
  
  Store management has been unable to make contact with Ms. *******. Please advise Ms. ******* to contact 
  
  Again, we thank Ms. ******* for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. 
  
  Sincerely, 
  ****** 
  Senior Specialist

• Initial Complaint

  07/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 12th my sister purchased a Nintendo digital game from Walmart. Most digital game cards have the activation code for the the game on the back of the card. This one however did not. The activation code was meant to be in the receipt however I did not receive the receipt and because I had not intention of returning the game my sister did not have the receipt either. However we did go back and ask if they could print the receipt out again. They were able to verify the purchase and printed out a new receipt but it did not have the game code. So essentially my sister bought a game that we did not receive. I have the card and proof of purchase but the Walmart could not provide the code. They also would not allow me to return the game per their new Covid policy. My issue is that they never told my sister that the code would be on the receipt nor was this information posted anywhere in the store. The game card itself has the information written in such small print that I had a difficult time reading it. I looked online to see if something could be done and discovered other had faced the same problem and they too neither received a refund or the game. Walmart and Nintendo are essentially scamming tons of people out of money by allowing them to buy these virtual games but not ensuring they will be able to play them. I doubt anything will come of this complaint but I felt I had to do something because this was incredibly unfair. I imagine their are others who are upset that their money has been wasted and that the company won’t do anything to rectify the situation.

  Business response

  07/25/2022

  Walmart received a Better Business Bureau Case for ***** ******. We would like to thank you for the opportunity to address Mr./Mrs. ******'s concern. 
  
  The Store Manager was able to contact Mr./Mrs. ****** to provide the code for the video game. The customer is able to use the game now. 
  
  Again, we would like to thank Mr./Mrs. ****** for their comments and suggestions. If either of you have any further questions, please feel free to reach out. 
  
  Sincerely, 
  *******
  Walmart Executive Escalations

• Initial Complaint

  07/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a pair of Airpod pros from 4200 Salem Road, Covington Ga 30016 on 6/12/22, total 228.00, once I got home and opened them I found they are NOT brand new airpods, they are used, and they do not match the packaging serial number. I tried to return for exchange or refund on 6/14/22 and I was told they do not sell used products and I must of switched them, I have called the 1-800 customer service number over 10x, I have emailed them, live chat, and wrote a complaint on their Facebook page. Each time I was told someone will contact me within 72hrs, no one has ever called me! The store did not have a store manager at the time. They recently got a manager who called me one time, I have called him everyday, left messages, went to the store to speak to him and was told he was busy. I have my receipt and several pictures of the product, they can even check with apple that I have never used this product, never charged the product, never linked it to a phone. As soon as i seen they were used we put them right back in the box. I want a refund or exchange to be opened in front of a manager. I got scammed! I can dispute charges on the credit card but its the point they sold me used airpods and then accused me of switching them.

  Customer response

  07/19/2022

  This is the receipt and picture of all contents of the box of airpod pros purchased on 6/12/22 from Walmart. Scratches on case, missing on of the rubber tips for ear buds. Clearly not new. The numbers on the pods dont even match the box. 

  Business response

  08/03/2022

  Walmart received a BBB complaint from ******* ***** regarding her store experience. We thank you for the opportunity to address Ms. *****'s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
  
  Ms. ***** received a refund for the airpods on 7/24, as well as an apology from the store manager. 
  
  Again, we thank Ms. *****'s for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. 
  
  Sincerely, 
  ****** 
  Senior Specialist
  
  

• Initial Complaint

  07/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 6, 2022, I brought my car to the Walmart Auto-shop at ** ****** Boland way, ********* ma *****, to fix a flat tire. And was told that the flat tire can't be fixed and need to order new tires at Walmart.com. Since I have a flat tire and the car wasn't drivable, I asked the auto servicemen if I could left my car there and order the tires for installation. He said ok. Then, I went home and order the tires, but my car was towed from the parking lot a day before my installation appointment. Talked to the manager, she won't help and said it is my problem.

  Business response

  07/18/2022

  Walmart received a Better Business Bureau Case for *** ***** regarding their vehicle being towed from one of our stores. We would like to thank you for the opportunity to address Mr. *****'s concern. 
  
  We would like to apologize for the inconvenience that Mr. ***** has experienced. After talking with the store we determined that the vehicle was left there without permission for 6 days. The Store Manager has stated that they do not allow overnight parking at this location and the vehicle should have been towed the second day. 
  
  Again, We would like to thank Mr. ***** for his comments and suggestions. If either of you have any further questions please feel free to reach out. 
  
  Sincerely, 
  *******
  Walmart 

• Initial Complaint

  07/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 6/16/22 I purchased an Anker G30 Robovac on clearance for $100 from store #00805 (Walmart Gravois Bluffs in Fenton MO). I did not open the box until I got to my vacation home where I wanted it use it. I found the item had been used. No instructions in box, item not wrapped, and dirty. On 6/28/22 when I returned to town, I went to Fenton store to return. I assumed I had bought a new item on clearance. It was not marked as a refurb or used. They would not accept the return because the item number on the box did not match the vacuum. So I bought a used item that didn’t even belong in the box. I talked to manager on duty and was told I would have to call 1800walmart which I did on 6/28. I was told by customer service that the marketing manager from the store would contact me in 24-48 hrs. I was out it town over holiday and called customer service back today since I never heard from anyone and was told there was nothing they could do. It was totally up to the individual store. This is totally different then what I was told the 1st time and no one ever called me back, so I asked to talk to her manager and was put on terminal hold. I hung up and called back to inform of my BBB claim to be filed. I expected to buy a new vacuum on clearance and now am out $100 and stuck with a used vacuum that’s not even the model I thought I was buying

  Business response

  07/15/2022

  Walmart received a Better Business Bureau Case for ****** **** regarding a return at one of our stores. We would like to thank you for the opportunity to address Mrs. ****'s concern. 
  
  On July 15, 2022 the Store Management was able to contact Mrs. **** to discuss her experience and to offer a return. The proper internal actions have been taken to address the associates involved. 
  
  Again, we would like to thank Mrs. **** for her comments and suggestions. If either of you have any questions, please feel free to reach out. 
  
  Sincerely, 
  *******
  Walmart

• Initial Complaint

  07/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a postpaid/contract wireless phone from Walmart Woodbrige on June 29th. The agent told me the return policy is 14 days for the phone I was buying. The receipt says so as well. I tried to return this phone on Jul 4 in a different store, one closer toy house. They said I must return to Woodbrige. I drove to Woodbridge today (Jul 7) which was still within return period. They would not accept the return

  Business response

  07/15/2022

  Walmart received a BBB complaint from ****** ***** regarding his store experience. We thank you for the opportunity to address Mr. *****'s concerns and appreciate the time he has taken to provide us with his feedback and comments. 

  Store management advised us that Mr. ***** received the credit from a different location. 

  Again, we thank Mr. ***** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. 

  Sincerely, 
  Senior Specialist

  Customer response

  07/19/2022

  
  Complaint: ********
  I am rejecting this response because:

   while the original payment was refunded, walmart did not compensate me for the mileage and tolls to the many walmart branches I drove to, nor for time

  Sincerely,
  ****** *****

• Initial Complaint

  07/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a basketball system on June 19 2022. When I put it together I broke the backboard. I have connected Walmart several time ,all they tell is to contact is customer service @UGO sports.com. I written them several times with no respond. All I want to do is replace the backboard. Can you help me with this

  Business response

  07/20/2022

  Walmart received a Better Business Bureau Case for ***** **** regarding a basketball goal that he purchased. We would like to thank you for the opportunity to address Mr. ****'s concern. 
  
  After working with the our supplier we were able to contact Mr. **** on July 20, 2022 to inform him that he will be receiving the parts needed to fix his basketball goal. 
  
  Again, we would like to thank Mr. **** for his comments and suggestions. If either of you have any questions, please feel free to reach out. 
  
  Sincerely, 
  *******
  Walmart

• Initial Complaint

  07/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  June 8th 2022 Walmart #0141 59.29 total 19.29 was a purchase with a request for 40 cash back 3:09 pm CST using self check out and then the manager even came to try and help and it stayed that the transaction was declined even though I clearly showed them where it went through on my bank account the managers all told me the same thing and tried to run my card again all declined per there system however the initial 59.29 was deducted from my account.. the store manager told me I had to leave my stuff I was trying to buy and to contact my bank because the system at walmart showed it didn't go through... Even though my bank clearly showed it did I tried disputing it with my bank and even with my receipt proving it denied the transaction but still drafted my account Walmart declined my dispute too... 60 may not seem like much to a billion dollar corporation but to a single mom it's alot...

  Business response

  07/13/2022

  Walmart received a Better Business Bureau Case for ******* ******** regarding a transaction error at one of our stores. We would like to thank you for the opportunity to address Mrs. ********'s concern. 
  
  On July 13, 2022 we were able to correct the transaction and credit back the customer's card. The money should show on their account within 7-10 business days. 
  
  Again, we would like to thank Mrs. ******** for her comments and suggestions. If either of you have any questions, please feel free to reach out. 
  
  Sincerely, 
  Walmart

  Customer response

  07/15/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩