ComplaintsforWalmart

• Initial Complaint

  08/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have two major issues: 1) For the 3rd time today in the past few months I have placed large grocery delivery orders and received (at best) 1/5th of what I ordered (today's order was supposed to contain 120 items and we received 38). They charged me for it so it's not even an "unavailable items" situation so someone has either taken a large portion of these orders or the store is not actually sending them. Customer support is limited help - they'll refund everything but no matter how much I press I can't get to any better understanding of why this is occurring. The store itself doesn't answer the phone. Meanwhile, I am repeatedly having to spend an hour working out the missing items with the reps. and no one seems to care to fix whatever is causing this issue. I know a gigantic company like Wal-Mart doesn't have to steal money from people on individual orders but these occurrences - just not sending huge portions of orders - is flat out attempting to steal from me. 2) The grocery folks (maybe at this particular location only, idk) are WAY too comfortable sending expired food. We request refunds for the expired food but Wal-Mart's automated refund system now actually expects you to return the items to the store. How does this make any sense? You sent me expired perishable food so now 1) I'm out the item I needed, 2) I'm expected to drive to the store to deliver to you expired food in order to receive my refund? Again, it's bordering on stealing. Sending out known defective products and then creating obstacle for their return/refund.

  Business response

  08/26/2022

  Walmart.com received a Better Business Bureau complaint from Ms. ****** ********* regarding her recent contact. We thank you for the opportunity to address

  Ms. *********’s concerns and appreciate the time she has taken to provide us with her feedback and comments.

  Walmart.com received Ms. ********* s complaint and has reviewed her contact and account history.

  Ms. ********* expressed her concerns with missing items from her orders. The store contacted Ms. ********* and addressed the issue.
  

  Again, we thank Ms. ********* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  

  Sincerely,
  *******
  

  
  

  Business response

  09/06/2022

  
  Walmart.com received ******n ********* rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her concern and appreciate her additional feedback. 
  At this time, our response remains unchanged and Walmart.com considers this matter closed. 
  
  Ms. ********* can reply to the email and request a call back from the store manager. If either of you have any further questions or comments, please feel free to contact us. 
  
  Sincerely, 
  *******
  Walmart.com

  Customer response

  09/06/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  It's not a response. They have nothing further to say regarding the matter so there is nothing from my perspective to "accept" as a response.

  
  Sincerely,
  
  ******n *********

• Initial Complaint

  08/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Walmart sold me defective mini bikes and all efforts to get them repaired by the manufacturer which was Coleman powersport seemed painfully impossible. They sent me to a service center that only fixed land mowers and the service center had no clue on fixing mini bikes. After the service center did a diagnostic and found out they couldn't repair the mini bikes Coleman told the service center it would be 30 days before they could get paid 300.00 for a diagnostic test and as a result the service center refused to release the mini bikes to me due to non payment of the diagnostic fee. I reached out to Coleman powersport and asked them if they would reimburse me for the diagnostic fee if I paid the service center due to time restraints with the return of the product and they said no. This product was sold to me by Walmart and Walmart is who I paid 1500.00 to for the mini bikes so I returned the mini bikes back to Walmart supercenter in Riverdale ga and explained to them what happened and an assistant mgr there advised me she would have the store mgr contact me back by Friday the following week to discuss the issue. I left the Mini bikes at the Riverdale store on highway 85 in Jonesboro and that mgr was in receipt of the merchandise being returned but I never received a call back and they have refused to refund my money though they have taken the mini bikes back. My bank disputed the charges but Walmart has refused to refund my money even though the merchandise is in their Riverdale store and not in my possession. I want a full refund of my purchase price due to a service failure and selling me merchandise that was defective and unsafe to utilize.

  Business response

  08/11/2022

  Walmart received a Better Business Bureau Case for ***** ******* regarding a refund concern. We would like to thank you for the opportunity to address Mrs. *******'s concern. 
  
  On August 11, 2022, we were able to issue a refund for Mrs. *******'s order. The money should go back to her original payment method in 7-10 business days. 
  
  Again, we would like to thank Mrs. ******* for her comments and suggestions. If either of you have any questions, please feel free to reach out. 
  
  Sincerely, 
  *******
  Walmart Executive Escalations 

• Initial Complaint

  08/08/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased four boxes of baseball cards for my son on 7/30/22 at WalMart #79 in Joplin, MO. My son did not like the cards (he is 11 years old). I attempted to return the boxes which were still unsealed. I was informed that it is not allowed according to Wal Mart return policy. The policy was not posted in the store where the trading cards are located, the policy is also not posted at the Return Center in the WalMart location. The posted policy in the store did have a number of items that can not be returned, but tradings cards are not listed. I was informed by the acting store manager that I should have gone to the WalMart website to read the return policy before I purchased the cards. I believe that a sign should have been posted or I should have been informed when I purchased the cards that they could not be returned. The receipt has no mention that the items can not be returned. Wal Mart has a liberal return policy and I presented the receipt with my purchase and I was unsatisfied with the customer service of Wal Mart #97 in Joplin,Mo. I would not have purchased the trading cards if I had known they could not be returned. I called the WalMart return customer service and I was not given any reason as to why the cards could not be returned. The purchase total was $145.60. I would like to receive a refund and return the cards. I appreciate any help you can provide. I do believe they should be required to either post their no return policy near the item in the store or inform the customer at the time of purchase.

  Business response

  08/12/2022

  Walmart received a Better Business Bureau Case for ***** ******** regarding the purchase of baseball cards. We would like to thank you for the opportunity to address Mr. ********' concern. 
  
  On August 12, 2022, the Store Manager was able to contact Mr. ******** to apologize for his experience. The Manager has also offered to provide Mr. ******** with a gift card as reimbursement for the gift cards. 
  
  Again, we would like to thank Mr. ******** for his comments and suggestions. If either of you have any questions, please feel free to reach out. 
  
  Sincerely, 
  ******* 
  Walmart Executive Escalations 

  Customer response

  08/13/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  08/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had order *************** that was supposed to arrive on 8/4 and I was home all day since I saw that it needed a signature. When I saw that it was delivered, I didn't have anyone come up to my door and knock or ring the doorbell. I checked the lobby and couldn't find the package. I checked the tracking again and it said that a neighbor signed for it even though I was home. The name was ****** ******* except, since the complex is small and the neighbors all know each other and share a group chat, I knew there was no one by that name in my building . I also live on the first floor a short couple seconds away from the front door where all the delivery drivers drop off packages so I don't know why they didn't come to the door. I checked around the apartment building in case and also rechecked with some neighbors but I couldn't find the package anywhere. I contacted the shipper, Ontrac, and got in touch with a supervisor who admitted that ****** was the delivery driver and that the shipper, Walmart, would have to file a claim with them. I contacted Walmart support through the chat and they told me that they couldn't do anything because a signature was required. I explained that the receipient name on the package wasn't ******, gave and verified my complete shipping address, and told them that the signature didn't match my name. When the support agent told me to file a claim I explained that Ontrac needed the shipper to do it. I told me the system couldn't process a refund or replacement and then the chat agent transferred me. The new agent also told me to file a claim and I explained again that it had to be the shipper. She told me that Walmart doesn't file claims and cut off the chat abruptly. I would understand if this was Fedex or UPS since the recipient can file a claim, but this was my first package from Ontrac and their policy was that the shipper had to do it. At this point, I just want a refund for the amount of $611.21 that I spent.

  Business response

  09/27/2022

  
  Walmart.com received a Better Business Bureau complaint from ***** *** regarding his recent contact. We thank you for the opportunity to address Mr. ***’s concerns.
  

  After Walmart.com received Mr. *** ‘s complaint, we reviewed his account and order history. Mr. *** states he did not receive the iPad that was delivered and signed for on 08.04.22. Upon review, order# :  *************** has been refunded on 08.05.22 for $611.21.
  

  We contacted Mr. *** on 09.27.22 if he needs further assistance.
  

  Again, we thank Mr. *** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us. 
  

  Sincerely,
  *******
  

  
  

• Initial Complaint

  08/03/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My Walmart account email address is *********************. This store is refusing to fill my orders even though I know the things are in stock. First order **************** the store has orbits gum unavailable even though in stock so I ordered a totally different gum order **************** double mint gum and they that is unavailable too. 2 different gum both out of stock this store is refusing to fulfill my orders. Then order **************** they refused to fill my order for Morningstar bacon and their is a coupon on Ibotta for 75 cents off 1 Morningstar product, so now the store is forcing me to have to pay full price for an item because they won’t fulfill the Morningstar bacon item so that I’m not able to save the money. If I had a car I would never use Walmart plus I have lost a good 5 pounds because it’s so hard to get food delivered.

  Business response

  08/26/2022

  Walmart.com received a Better Business Bureau complaint from Ms. **** ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  Walmart.com received Ms. *****’s complaint and has reviewed her contact and account history.
  

  Ms. ***** expressed her concerns with placing orders with store#****. The store contacted Ms. ***** and addressed the out-of-stock item and system processes on 08.26.22.
  

  Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  

  Sincerely,
  *******

• Initial Complaint

  08/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an ONN (Walmart brand 32” tv) on June 18. It stayed in the box until July 18th, when I took it out and hooked it up for my dad for his birthday. The sound kept shutting off on it. I contacted ONN about it, they walked me through reset steps, and the problem did not resolve. They told me I could drive the 2 hours to Poughkeepsie and drop it off for repair or replacement with a refurbished tv. I told them that was not an acceptable solution because the tv was brand new and did not work out of the box. On Wednesday July 26th, I received another email saying they would send me a label to return the tv and they would refund me my money. I emailed on Thursday 27th and Friday 28th, asking for the label, with no response. I went on the online chat Friday the 28th afternoon, and was told I would have the label to return it by the end of the day. It is now the next evening (Saturday the 30th) and I still have not heard anything else from them. I have tried calling, only to be put on hold for 15 minutes and then a recording comes on saying they are busy and for me to leave my name and number and they will call me back. I have attached pictures of the emails saying they would send a label and process a refund, as well as my chat conversation from Friday, stating the label would be sent that evening. Also a picture of my receipt.

  Business response

  08/10/2022

  Walmart received a Better Business Bureau Case for ***** ***** regarding a TV purchase. We would like to thank you for the opportunity to address Mrs. *****'s concern. 
  
  On August 8, 2022, the TV was received back at the ONN facility. On August 10, 2022 we were able to provide Mrs. ***** with the tracking number for her refund check. The check should arrive today August 10, 2022. 
  
  Again, we would like to thank Mrs. ***** for her comments and suggestions. If either of you have any questions, please feel free to reach out. 
  
  Sincerely, 
  *******
  Walmart Executive Escalations 

• Initial Complaint

  07/28/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hi, the back tires on my car are wearing out very quickly, most likely from a cheap or defective tire. I went to Walmart at 4400 13th Street, Saint Cloud, FL 34769 on July-26th-22 at about 1:00. I spoke to a an older man who is the manager, he went outside and looked at the tires then told me he can't replace the tires because they are over 1 year old but as you can see from the mileage, they were installed when the odometer mileage was 271062 and now the mileage is 278901 I put less than 8,000 miles on the car and these tires are supposed to be guaranteed for $45,000 miles. I also had a wheel alignment done a few days before I got these tires put on so I know that can't be the problem. When I first went to Walmart I asked the same person if the tires are guaranteed by the year or by the mileage and he said "by the mileage not the year" so that's why I bought my tires at Walmart or I could have went anywhere for tires. The rear of the car is slipping and sliding on turns and is very dangerous. This is very dangerous and can cause me or someone else in the car to have a very serious accident or worse. There is obviously something wrong with the way these tires were made because I barely drive the car and they should have never worn out this quickly. All I'm asking for is to have a different pair of tires put on the car and I will pay the difference of about $15 to $20 each tire to cover the cost of a better tire. I do not want to pay for anything else including mounting or balancing because this should be included since it was included with the first purchase of tires

  Business response

  08/08/2022

  Walmart received a Better Business Bureau Case for ****** ******* regarding a tire purchase. We would like to thank you for the opportunity to address Mr. *******'s concern. 
  
  On August 8, 2022, the Store Manager was able to contact Mr. ******* to let him know that the tires he needed are in. The store is going to cover the cost of the lifetime balance, alignment, and install of the tires. The customer is responsible for the $20 per tire price difference. The store is going to hold the tires for the customer for two weeks. 
  
  Again, we would like to thank Mr. ******* for his comments and suggestions. If either of you have any questions, please feel free to reach out. 
  
  Sincerely, 
  *******
  Walmart Executive Escalations 

  Customer response

  08/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  07/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a AC From Walmart At the Harrison NJ It was missing The pieces from the air conditioner and blowing hot air try to return it and they refuse to I spent 249.00 there and my child has asthma and not central air so I'm stuck with a no good AC

  Business response

  08/04/2022

  Walmart received a BBB complaint from ******* ****** regarding her store experience. We thank you for the opportunity to address Ms. ******'s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
  
  Ms. ****** has been contacted by the appropriate management team and her concern has been resolved.
  
  Again, we thank Ms. ****** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. 
  
  Sincerely, 
  ****** 
  Senior Specialist
  
  

  Customer response

  08/09/2022

  
  Complaint: ********
  
  I am rejecting this response because: Walmart Saying I need to come back in store for me to get my payment back on my card when all they have to do is convert my payment i live in NY and I don't drive work to jobs I don't have that time to go there right away . I Need My Payment Asap Me And My Daughters In Apartment during a slight heat wave thinking I will be getting my payment shortly to reorder one !! I Need My Payment ASAP

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  07/25/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We purchased 3 NetSpend debit prepaid cards at Walmart Wabash Indiana. Sent to recipient to pay for product. Recipient contacted and said they were not activated. Called the phone number on back of card. Said had to set up account using a pin number. No pin number given. No sure why had to set up account. Could not do it with no pin number. Tried to go online and same thing. Called Walmart where purchased cards they said they could not help, was told to call Walmart corp. Called Corp. They tried to figure it out could not. There is a case number to refer to if we need to call back. Tried calling metabank, which is the institution that backs this card. Same thing as NetSpend: set up account using pin number. Walmart corp told us to go back to store and speak with a manager. Went back to the store. They tried everything they could no luck either. They checked card to see what was on the card. The amount paid for cards is what is on the cards. We can't get the money. Wal Mart accused us of doing something to the cards. Then said there was nothing they could do they are only the agent for NetSpend. We asked for refund of the card and they could figure it out with NetSpend since they are the agent and they sell the cards. Would not refund money. Even told to leave the store.

  Business response

  08/05/2022

  Walmart received a Better Business Bureau Case for ****** ****** regarding a purchase of NetSpend cards. We would like to thank you for the opportunity to address Mrs. ******'s concern. 
  
  After reaching out to NetSpend we found that the cards were frozen as possible fraud. NetSpend will be voiding the cards so that the customer can be refunded by the Store Manager. 
  
  Again, we would like to Mrs. ****** for her comments and suggestions. If either of you have any questions, please feel free to reach out. 
  
  Sincerely, 
  *******
  Walmart Executive Escalations 

  Customer response

  08/05/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  07/25/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Yesterday, 07/21/2022 around 7:15pm my husband went to the local Walmart Neighborhood market on 1011 Shelby Road Kings Mountain NC 28086. He was trying to purchase a Binax Now covid test for diagnostic purposes and there weren't any that he noticed on the shelf so he talked to an employee that said that they were out but handed him one called "on/go" that was on the shelf. He purchased it at 7:26 pm. Upon arriving home I noticed that the test that he just purchased had expired in May of 2022 which was 2 months ago. Therefore the test could not be reliably used because it was past expiration. The test had not been opened as the expiration was clearly written on the back and everything is sealed and in the original packaging. I went back to the store on 07/22/2022 less than 24 hours from purchasing the test to try to return it, since we were sold something that was already 2 months past its expiration date. I was informed by a female representative that the store policy was that they could not take returns on diagnostic testing. I explained that this wasn't as if we were trying to return it because we didnt want it, but that it was store error that we were sold something that wasn't able to be used. She called over another employee I believed named "*****" who said she didn't think she would be able to do it because of store policy. She scanned it and said that it wouldn't accept the return. Again, I explained that the store was in error for selling a consumer an expired product that was not usable but her response was that "she wasn't there" when it was sold to my husband last night and there was nothing she could do. There was NO offer to contact the manager or reach out to anyone else to see what could be done. While I can absolutely understand a policy regarding a product that would potentially be in touch with someones bodily fluid not being returnable...in this case, we were sold something that was past its expiration date while on their store shelf.

  Business response

  08/03/2022

  Walmart received a BBB complaint from ******** ****** regarding her store experience. We thank you for the opportunity to address Ms. ******'s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
  
  Ms. ****** received a refund for the item mentioned in the complaint. 
  
  Again, we thank Ms. ******'s for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. 
  
  Sincerely, 
  ****** 
  Senior Specialist

  Customer response

  08/04/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩