ComplaintsforWalmart

• Initial Complaint

  11/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered tires online at Walmart.com and scheduled a tire installation appointment for October 20th. The tires were shipped to my home which I did receive. I went in for my installation service which I paid for on October 20th and they stated they could not install the tires as my lug nuts were swollen. I advised to cancel my service and return the tires. They lady and guy at the desk said everything will be cancelled and I will not be billed since the service and tires were not installed. They took the tires from me at that time. Later I called Walmart as I was billed. The lady said she would issue me a refund for 1 tire and request to have the others refunded and assured me I would get my money in about a week. 2 weeks go by and no refund- I call and speak with ****** 11/2 who stated he will process the refund now and apologize for the delay. Later today I get a email saying no refund as tires were delivered to your home and to file a dispute. I filed a dispute and tried calling again but no one could help. This is insane! Everyone tells me I’m going to be not billed or refunded and now you won’t refund me. I’ve been lied to and now this big company is taking advantage!

  Business response

  11/11/2024

  Walmart received a complaint from a customer, Mr. ***** *******, via the Better Business Bureau. The complaint was regarding a refund issue Mr. ******* encountered following a cancelled order. Mr. ******* had ordered Goodyear Assurance Outlast 245/60R18 105H All-Season Tires from Walmart.com and had scheduled an installation appointment for October 20th. The tires were initially shipped to Mr. *******'s home but were later returned to the store. On the day of the scheduled installation, Mr. ******* was informed that the tires could not be installed due to swollen lug nuts. The staff at the store assured him that his order would be cancelled, and he would not be charged, since neither the service nor the tires were installed. However, Mr. ******* later noticed that he had been billed and called Walmart to inquire. A representative assured him a refund for one tire would be issued, and the rest would be processed within a week. After two weeks without receiving the refund, Mr. ******* called again on November 2nd, spoke with a representative, who apologized for the delay and promised to process the refund immediately. Mr. ******* was then advised to ensure there was no active dispute on his order for the refund to be processed. A refund $686.64 has been issued back to the original form of payment. On November 11, 2024, Walmart contacted Mr. ******* to express gratitude for bringing the matter to their attention. Walmart also invited Mr. ******* and the Better Business Bureau to reach out should they have any further questions or concerns.
  
  Sincerely,
  
  *******,
  
  Walmart

  Customer response

  11/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  11/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased a wood cabinet from Walmart.com on October 6th, 2024. While the order was processed by Walmart, they sent to an incorrect shipping address (i.e. not where I live). I called 9 times to try and adjust the order, to let them know they made a mistake. Upom speaking to their custom service representatives, he said " this type of thing happens alot, as their tracking system is old". Despite my best efforts to address directly with WALMART, either credit me back $433.32 or send me a cabinet to my correct address (and the one noted on my driver license - ** ****** ****, where I have lived for the past 34 years, they said they couldn't do anything, as from their perspective the item "was delivered". as of November 1st, i still don't have the cabinet that I purchased, despite trying to continue to escalate with Walmart, to have them do the right thing. I seeking your help to resolve...its pretty clear they owe me the credit or the cabinet, I don't see how there can be any other outcome.

  Business response

  11/11/2024

  Walmart received a complaint from Mr. **** *********** through the Better Business Bureau. The complaint concerned an order placed on October 6, 2024, for a Better Homes & Gardens Juliet Arc Cabinet (item number **********) with a total cost of $433.32.
  
  The issue arose when Mr. *********** used an old address (** ***** **** Pl, Apt ***, New ****, NY, *****) for the delivery of his order. As a result, he did not receive the purchased item. The problem was initially reported on October 7, 2024, but the order could not be cancelled or the address changed due to the advanced stage of the delivery process.
  
  On October 8, 2024, Mr. *********** reported that the order had been delivered to the incorrect address. Despite subsequent interactions on October 11 and October 16, 2024, where he claimed the order never arrived, Walmart initially declined a refund, citing valid proof of delivery, and suggested that Mr. *********** dispute the charge with his bank or file a claim with the delivery service.
  
  Walmart contacted Mr. *********** and refunded $433.32 as a one-time courtesy.
  
  Walmart appreciates Mr. ***********'s feedback and remains available for any further queries or concerns.
  
  Sincerely,
  *******

  Customer response

  11/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***********

• Initial Complaint

  11/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  So I had an order place back in February. I messaged customer service and I indicated that my order was not received. They refunded one of my orders and they told me to wait for the other one to be delivered. This is four days that I wait i sent other messages to customer service and I was told that both of my orders was going to be refunded after messaging customer service again they said they couldn’t refund me because they confirmed the item was delivered to the right address which I told them that was incorrect that I moved and I believe that my order was delivered to the old address. They told me they had to submit a ticket and someone was getting in contact with me in order to refund me which they never did.

  Business response

  11/12/2024

  Walmart received a Better Business Bureau complaint from ****** *****-****** regarding his recent contact. We thank you for the opportunity to address Mr. *****-******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *****-******’s complaint, I reviewed his account and order history.  I attempted to call Mr. *****-****** and was unable to connect. I sent an email advising I would be issuing a one time refund, but that he needs to make sure his address is checked on his account for future orders.                            
  
  Again, we thank Mr. *****-****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  
  
  Sincerely, ******
  Walmart

  Business response

  11/13/2024

  Walmart received a Better Business Bureau complaint from ****** *****-****** regarding his recent contact. We thank you for the opportunity to address Mr. *****-******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *****-****** s complaint, I reviewed his account and order history. I called and spoke with Mr. *****-****** directly and I was able to assist him with a gift card.                   
  
  Again, we thank Mr. *****-****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  
  
  Sincerely, ******
  Walmart

  Customer response

  11/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****-******

• Initial Complaint

  11/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On October30, 2024 I placed an on line order from WalMart for the amount of $48.97 in merchandise using my debit card I then received a text from Walmart saying the order was cancelled due to my bank having a hold on transaction due to "unusual account activity" and that it may take up to 10 days for my bank to clear transaction. I called my bank (******* ********) in Billings MT and was informed that there was and is no hold on the transaction funds and that transaction was approved immediately and the funds were deducted from my account to Walmart and further my bank stated there is no way for them to retrieve my money or get the merchandise ordered from Walmart as they flatly told me they are waiting for my bank to release same. NOT TRUE!. I am 84 years old with very limited income and it seems to me that something is very wrong and Walmart is dealing in Unscrupulous business practices and should be held accountable.

  Business response

  11/05/2024

  Walmart received a Better Business Bureau complaint from ****** ****** regarding his recent contact. We thank you for the opportunity to address Mr. ******’s concerns and appreciate the time he has taken to provide us with his feedback and comments. 
   
  After Walmart received Mr. ******’s complaint, we reviewed his account and order history. On October 30, 2024, Mr. ****** placed an order for multiple items to be delivered to his home. Unfortunately, the order was cancelled. An authorization hold of $48.97 was placed on Mr. ******’s payment method. Despite reaching out to Walmart Customer Care, the issue remained unresolved.
  
  Per Terms: This hold is not an actual charge—it just confirms that there are funds available to complete the purchase. The actual charge for the purchase amount does not occur until your order is shipped (usually 24-48 hours after you place an order). A notification email will be sent when this happens, indicating that the order is on its way and the account has been charged. If it is not removed within five business days, the customer will need to contact their financial institution about their authorization policy, as Walmart does not control the actual removal of the hold on the account/card.
  
  On November 5th, we reached out to Mr. ****** to apologize for any inconvenience this may have caused. We confirmed that an authorization reversal was done upon cancellation and issued a $50 courtesy gift card sent to his home as an acknowledgement of his experience. As such, Walmart considers this matter closed. 
   
  Again, we thank Mr. ****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  Sincerely,  
  ******
  Walmart 

• Initial Complaint

  11/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order for an "Modern TV console" for my 85" TV for $229.40. The console weights 64lb and it was suppose to be delivered to my shipping address in San Diego, CA. I got a fedex tracking number from seller ************ which shows that item weight is merely 1.5 lbs and it got delivered in Dallas, Tx. You can check on Fedex website. The delivery proof shows the picture of package as well. I raised the issue with Seller 4-6 times, Walmart chat 5-6 times, called 2 times and also escalate the issue to accountreview team as well. I wasted so many hrs and walmart customer. care agree with my issue being genuine but could not corret it by cancelling my order and offering a refund. I got an email from accountreview today stating that: "Thank you for contacting us about your order ***************. We're sorry for the issues you've had with this. We see that the item(s) were delivered correctly. You can also view this tracking information by going into your Walmart App>My Account>Purchase History >Select Order> you can then select "Track Shipment" in blue. There should also be a hyperlink to the carrier's website. We do consider this as proof of delivery and are unable to issue a refund or compensation for this order. You'll need to refer to your bank to dispute the charge(s). If you have more questions, you can email us back, view Terms of Use, or visit our Help Center. " I think Walmart customer service is plain incompetent and just can't see a very clear simple issue and instead of resolving they are asking me to dispute with bank. The seller on their website has bad reviews and should have been banned by walmart. I spent so many hrs for this with walmart that I should get an extra compensation from the walmart for my inconvenience and mental suffering.

  Business response

  11/07/2024

  Walmart acknowledges the receipt of a complaint from Mr. ***** ***** concerning a Modern TV Console that he ordered but did not receive. Mr. ***** placed an order for a Modern TV Console for Living Room Bedroom from the Marketplace seller, YangXiang, but faced an issue with the delivery.
  
  The FedEx tracking information indicated that the package was bound for Dallas, Texas, instead of Mr. *****'s location in San Diego, California. Mr. ***** made several attempts between October 27 and November 1, 2024, to rectify the situation. The seller responded by apologizing for the delay and promised to contact the logistics company for resolution.
  
  Walmart Customer Care intervened on two occasions to escalate the issue. Messages were sent to the seller on October 28 and October 31, 2024, advising them to resolve the issue within 48 hours or face a proactive refund from Walmart.
  
  Despite these interventions, the issue persisted. As a result, Mr. ***** requested to cancel the order due to the lack of a new shipping update on October 30, 2024.
  
  On November 2, 2024, the seller informed Mr. ***** that the parcel had been lost and assured him of a refund. A refund was processed as follows:
  
  - A refund of $200.40, Transaction number: ************ on 11/01/2024 - 02:51 PM
  - A refund of $29.00, Transaction number: ************ on 11/02/2024 - 09:19 AM
  
  Walmart, as a customer-centric organization, places high priority on customer satisfaction. We are committed to resolving any remaining concerns that Mr. ***** may have and will take measures to prevent such incidents from recurring in the future.
  
  We appreciate your understanding and patience in this matter.
  
  Best Regards,
  *******

  Customer response

  11/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  11/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I would like to receive my refund of 474.64. You didn't pay me. You paid ******** Health, ***** ********(*************111@*****.com). No contact since 10-23 Please refund me.

  Business response

  11/18/2024

  Walmart received a Better Business Bureau complaint from ******* ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
   
  After Walmart received Ms. ******’s complaint, we reviewed her account and order history. Ms. ******’s order was from Phillips Health, a third-party Walmart Marketplace Seller. When customers order products from a Marketplace Seller, the Seller manages and supports the order, including the product description, shipping, customer service, exchanges, and returns. Walmart provides information for each seller, such as contact information and return policies on the product details page and throughout the purchasing process. Per Walmart's Terms of Use,??? 
  
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third-party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. “??? 
  
  On September 7, 2024, Ms. ****** placed an order for a Proactive Medical Protekt Onyx Hydraulic Patient Body Lift to be shipped to her. The item was cancelled on September 9. Ms. ****** was charged on September 10, 2024, $474.64 for the item. Ms. ****** requested a refund. We partnered with the team to find a resolution for Ms. ******. We reached out to Ms. ****** to apologize for her experience and issued her a refund of $474.64 back to the form of payment used. As such, Walmart considers this matter closed.

  Again, we thank Ms. ****** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.  
   
  Sincerely,  
  
  ********
  Walmart
  

  
  

  Customer response

  11/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  10/31/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I received an order from Walmart.com today, and the way it was packaged was horrible. There was a body wash that had leaked out, and gotten all over the other items in the box. The body washes weren't in a zip lock bag nor did they have any blue Walmart tape over the lid to prevent them from leaking out. This isn't the first time I have ordered off of Walmart.com, and received items poorly packaged. I pay for a Walmart+ membership every month, and I would like for items I purchase to be shipped more securely and better packaged. Not just thrown in a box and taped up. Walmart please do a better job of packaging items in your warehouses before shipping the items out.

  Business response

  11/08/2024

  Walmart received a Better Business Bureau complaint from ******* ***** regarding her recent order. We thank you for the opportunity to address Ms. *****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *****‘s complaint, we reviewed her account and order history. On October 28, 2024, Ms. ***** ordered a few items for delivery. When the order was delivered Ms. ***** discovered one of the bottles leaked out and damaged the entire order. On November 6, 2024, Walmart contacted Ms. ***** to inform her that Walmart refunded her for the order and let her know that the condition of the order was reported. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ***** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  ***** C.
  Walmart Customer Care

  Customer response

  11/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  10/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date: October 29, 2024 Amount: $38.52 Paid for items from Walmart.com and my card was charged. No order shows in my purchase history. Chatted with their support, and they are saying no charge was made. Clearly on my bank transactions, you can see the charge from Walmart on this date for this amount. So now they have my money, but are not sending the items ordered. Processing Transaction layer CHECKCARD 10/29 WALMART.COM BENTONVILLE AR activity type debit Processing. Select to mark activity type debit -38.52 CHECKCARD 10/29 WALMART.COM BENTONVILLE AR as Reconciled -38.52

  Business response

  11/05/2024

  Walmart received a Better Business Bureau complaint from ******** ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *****’s complaint, we reviewed her account and order history. Ms. ***** made a purchase from Walmart.com on October 29, 2024, for the amount of $38.52. However, the order is not reflected in her purchase history. When Ms. ***** used her debit card to make the purchase, Walmart requested an authorization (or approval) for the transaction. An authorization confirms that the account is open and active and that there are enough funds available to cover the purchase amount at the time of the request. When this happens, a single authorization is placed on the account. Walmart does not charge the order until the products are fulfilled or shipped. Walmart does not have visibility or control over the hold aside from the initial inquiry. The release of the hold, or how transactions are applied or removed, is managed solely by the financial institution, based on their policies. As such, only they are able to remove the hold. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 
  
  

  Business response

  11/06/2024

  Walmart received ******** *****’s rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her concern and appreciate her additional feedback. At this time, our response remains unchanged, and Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us
  
  Sincerely, 
  ****** 
  Walmart 

  Customer response

  11/06/2024

  
  Complaint: ********
  
  I am rejecting this response because: I've proven you've stolen money out of my account. Good thing I have a good bank who protects and cares about their consumers. Happy CHARGEBACK! Oh...Keep your eye out for the website and social media blast that will take place telling the story of how Walmart stole money from my account. It'll be some "good" press for you. On to Target!
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  10/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I Have been trying to return two items since Oct 11. They keep giving me the run around about who is responsible. I purchase from Wal-mart on line. Wal-mart keep saying it is the merchants directly, the marchants won't respond back. I paid extra $82.00 for Angi to assemble the T.V stand/fireplace and they keep referring me back to Wal-mart. I'm stuck, and out of $500.00 Walmart has escalated via the supervisor 5 times, and still no call backs or pick up from a company ESTES or BILOT aaccording what the supervisor tells me.

  Business response

  11/01/2024

  Walmart received a Better Business Bureau complaint from ****** ****** regarding her recent order. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
   
  After Walmart received Ms. ******’s complaint, we reviewed her account and order history. On October 3, 2024, Ms. ****** purchased a Fireplace TV Stand with assembly. Ms. ******’s order was from a third-party seller, Hommow. Per Walmart.com's Terms of Use: 
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.” 
  
  On October 6th, Ms. ****** contacted the seller for a return label because her heavy order was not delivered to her door and remained unassembled after hurricane disruption. Ms. ****** has reached out to Walmart Customer Care and the Market Place seller numerous times with no resolution.
  
  On October 31st, we reached out to Ms. ****** to apologize for her experience. We advised Ms. ****** to dispose of the item as we couldn't provide a return label due to third-party ownership. We confirmed a full refund of $494.30 was processed October 29th to her original form of payment. As such, Walmart considers this matter closed. 
  
  Again, we thank Ms. ****** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. 

  
  Sincerely, 
  ******
  Walmart 

• Initial Complaint

  10/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered 4 tires from Walmart.com on October the 6th to be delivered at my local Walmart auto center. My Walmart app stated they would be ready to pick-up on October 9th. On October 8th I received a notification stating shipment was delayed. On October 12th I went to the pick-up location and they did not have my order nor could they give me tracking updates. I then called Walmart customer support and they also had no information on tracking for the shipment. I was told I would receive a refund within 24hrs and I never received this refund. I have called Walmart customer support multiple times since the 12th up until October 25th. Each time I called I was guaranteed my order would be canceled and that I would receive a full refund within 24-48 hours and email confirmation. As of today October 28, my or has yet to be canceled nor have I received a confirmation email with a refund. I'm in desperate need of tires for my vehicle and cannot afford to wait any longer.

  Business response

  11/04/2024

  Walmart received a Better Business Bureau complaint from **** ***** regarding his recent contact. We thank you for the opportunity to address Mr. *****’s concerns and appreciate the time he has taken to provide us with his feedback and comments. 
   
  After Walmart received Mr. *****’s complaint, we reviewed his account and order history. On October 6, 2024 Mr. ***** made a purchase of four All-Season tires from Walmart.com. Unfortunately, they went missing in transit before they could reach our auto department for vehicle installation. Mr. ***** attempted to reach out to Walmart Customer Care with no resolution.
  
  On November 4th, we reached out to Mr. ***** to apologize for his experience. We processed a full refund of $1015.84 back to his original payment. As such, Walmart considers this matter closed. 
   
  Again, we thank Mr. ***** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
   
  Sincerely,  
  ******  
  Walmart 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩