Business ProfileforBailey's Best Care Pet Transport

The long story is our puppy took 6 days to transport, we ended up having to put the puppy down three days after it was delivered and a cost of 4300.00. After much back and forth with the owner Shaun who took no blame but pointed the fingers at everyone else but his company and driver. He agreed to give us our transportation cost back of 740.00, I signed the paperwork he sent me and returned it to him and we have heard nothing from him since even though we have emailed him several times asking for the status of the money he said he would return. Thank you Richard ******** 

The Bottom Line:
Mr. M******* was delivered a healthy Yorkie puppy, kept it for over 17 hours, then took it for veterinary care. It tested for Hypoglycemia (low blood sugar) which generally happens in around 3 hours without eating. He later chose to have the puppy euthanized, "put down" as he referred to it, against  documented veterinary advice.
We cover the condition of animals in our possession, not of those we've delivered almost a full day prior to receiving care. Mr. M******* stated that he and his wife slept for roughly the first 8 hours after receiving the puppy and had a difficult time getting her to eat after that. This is absolutely tragic and heartbreaking, but not something we could have prevented in any way. While we understand their hurt and frustration, we are also hurt and frustrated that they have chosen to direct that energy toward our company which has successfully transported hundreds of Yorkie puppies, nationwide, and is dedicated to do so with compassion and professionalism.

Unfortunately the only pure truth in this review is that Bailey's Best Care transported a puppy for Mr. M******* and that he chose to euthanize the puppy against documented veterinary advice.

Mr. M******* called and demanded we pay thousands of dollars, which included veterinary care, the likely unnecessary euthanasia of the puppy, and the cost of a replacement puppy, despite the fact that the puppy had been in his care almost a complete day before being tested for what amounts to what a layperson would refer to as a "sugar crash". Furthermore, the veterinary report specifically stated that the puppy might just need a couple of days to recover, especially if it didn't have a liver shunt. The report advised a liver bile test be administered. Since Mr. M******* elected to euthanize the puppy without pursuing the test, we will never know, with certainty, the cause of the hypoglycemia, whether it was the 17+ hours it went between it's trip, when it was provided constant access to food and water, or a pre-existing liver condition.

Concerning Time on Board:
Two of the breeder's puppies were booked to travel with our company, the M*******s' going to Maryland, and another going to Georgia. The breeder placed the M*******s's puppy on board the wrong van, which was scheduled to go to Georgia, then Florida. We transported the puppy to Maryland as quickly as we could after being notified of the mistake, this being when the driver was already in Georgia. Other pets were on board and we could not skip them because of her mistake. The driver did an excellent job and delivered a healthy puppy just over five days after pickup. For a shared transport, scheduled for Georgia and Florida, then, afterward, rerouted to Maryland, it was simply the best outcome possible. This has been discussed with the USDA and is not, in any way, a violation or neglect on our part. Hypoglycemia in a Yorkie puppy is a quickly occurring event, one that takes place over the course of hours, not days.

Concerning Reimbursement: 
Out of compassion, our owner reached out to Mr. M******* personally to voluntarily offer to refund the cost of the trip. This is after having covered expenses and paid our driver. The only request was that both Mr. M******* and his wife separately complete forms agreeing to those terms. To the date of this reply, that request has yet to be met. Furthermore, Mr. and Mrs. M******* almost immediately, after agreeing to that arrangement proceeded to join the breeder on social media in attempts to tarnish the reputation of our company, primarily with exaggerated statements. Again, the offer of reimbursement was made out of compassion, with absolutely no obligation from our company, as we fulfilled our obligation and performed more than we originally agreed to, due to the mistake of Mr. M*******'s Breeder.

We are not a perfect company. One does not exist. Were the complaint about communication, expediency, or something more subjective, we would gladly take constructive criticism, get better, and move on. When criticism is intended destructively instead, and it is either greatly exaggerated or just plain false, we do feel a need for rebuttal. Moreover, we went above and beyond anything reasonable to attempt to satisfy Mr. M******* in this case. He was understandably upset, misguidedly toward us, and just could not be satisfied, despite our best efforts.