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            Business ProfileJames + James Furniture

            Furniture Designers

            Contact Information

            111 S Main St

            Springdale, AR 72764-1846

            Get Directions
            Visit Website
            (479) 633-7557

            Business hours

            10:00 AM - 6:00 PM
            Business Hours
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM

            Customer Reviews

            1.72/5

            Average of 29 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            111 S Main St, Springdale, AR 72764-1846
            BBB File Opened:
            5/28/2013
            Years in Business:
            12
            Business Started:
            1/1/2012
            Business Started Locally:
            5/1/2012
            Business Incorporated:
            5/29/2012
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            10:00 AM - 6:00 PM
            T:
            10:00 AM - 6:00 PM
            W:
            10:00 AM - 6:00 PM
            Th:
            10:00 AM - 6:00 PM
            F:
            10:00 AM - 6:00 PM
            Sa:
            10:00 AM - 6:00 PM
            Read More Business Details and See Alerts

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Complaint Details Unavailable
            Read 6 More Complaints

            Customer Reviews

            29 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Pam A

            09/26/2024

            I ordered the Josephine Dining Table and it arrived looking dinged up, and the finish was not the pretty finish in the pictures on the website. It looks dusty like it needs to be wiped off. They said this is all normal "distressing" and wouldn't take the table back. They said they'd send me $150.00 and a touch up kit! Buyer beware.

            James + James Furniture Response

            09/27/2024

            Thank you for your feedback, and we're truly sorry to hear that the table didn’t meet your expectations. We understand that the natural variations and distressing in the finish can sometimes differ from what is seen in online photos, especially since we handcraft each piece. The Josephine table, like all of our pieces, is built by hand, so there will always be unique details that give it character. While we do our best to represent our finishes and textures online, it’s important to note that each table is one-of-a-kind and may have slight textural and color differences. That’s why we offer finish samples prior to purchase and stand behind our Cosmetic Standards, which describe the handcrafted details we embrace. We were glad to reach a solution together that you had agreed to. While we typically don’t offer compensation for issues that fall within our established standards, we’re always here to assist in any way we can. Please feel free to reach out to care@carpenterjames.com if there’s anything else we can do to enhance your experience.
            Read 28 More Customer Reviews

            Local BBB

            BBB Serving Arkansas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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