Business ProfileforWild West Pool Supplies

June 10, 2024 I ordered Part number ************. It is a Jacuzzi ****** Adapter for what was my pool's sand filter. It was order via order #****** for $55.83 with a $5 discount. The total for my order was $64.43 USD. I received this part and it had some sticky putty stuff on the top of the ****** and it appeared to have something in the inserted threaded nuts. I did not try to install this item, as it appeared to be used from this company.I contacted the company, per their return policy to obtain a RMA - Return Material Authorization. The company sent me via email the requested ***, after chatting with their Online Customer Support Chat person. I explained in detail that this part appeared to be used and that I did not try to install it. The *** instructions stated that it would be returned to inventory.I then get an email from this company stating that I needed to verify that I didn't install it - because they said it looked like someone had enstalled bolts into the bolt threads. There have been a few emails back and forth between me and this company, but they are telling me that they have scrapped this part and because I was out of the country, i will not get a refund. This is not acceptable for treatment of a customer. I did not do anything wrong, but am being treated like it is my fault. Please help me reach out to this company and demand that they provide me with a refund for my original amount plus my return shipment fees ($15). Thank you. *****