ComplaintsforAdvanced Fiberglass Concepts

• Initial Complaint

  08/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered Bronco Hardtop , October 2033. Received email from company on August 7, 2024 saying they cannot fulfill order and won't refund my money

  Business response

  08/12/2024

  I completely understand your valid concern, as its one that we share, and want to assure you that we have exhausted every possible option to make this right for you. We are so sorry for trusting the wrong people with your money, and it is not something we are taking lightly. We are doing everything in our power, including taking strong legal action against this individual/company ***************************** in ************, **) who has misrepresented their services and abilities, to make things right for all parties.  In the meantime, if you are looking for a refund, please contact your credit card company as soon as possible. For additional information, please refer to the customer letter you received on 8/5/2024 and if you have further technical questions, dont hesitate to reach out to ********************************************.  We are so sorry that this has happened and are extremely disappointed that we were not able to deliver on this for you. Please know our customers are like family to us YOU are important to us. This is not something we are taking lightly, and we wish the circumstances were different. We have attached a link of the legal complaint to show how seriously we are taking this. Here is a link as well: ************************************************************************************* . Please know that we want to hear from you and understand that you will have questions and concerns.  
  

  Customer response

  08/12/2024

  I have contacted the business by phone and was told I would be contacted via phone. I have NOT RECEIVED A RESPONSE. I paid your company for the item, not anyone else. You are responsible to refund my money. If you chose to invest in another company without disclosing same to me, it's on you, not me . You also charged me a shipping fee. Why haven't you at least in good faith, refunded that ?  

• Initial Complaint

  08/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered a hardtop for my Bronco in August 2023. After many production delays, they finally admitted they could not manufacture the product. They said they could not offer refunds.

  Business response

  08/12/2024

  I completely understand your valid concern, as its one that we share, and want to assure you that we have exhausted every possible option to make this right for you. We are so sorry for trusting the wrong people with your money, and it is not something we are taking lightly. We are doing everything in our power, including taking strong legal action against this individual/company ***************************** in ************, **) who has misrepresented their services and abilities, to make things right for all parties.  In the meantime, if you are looking for a refund, please contact your credit card company as soon as possible. For additional information, please refer to the customer letter you received on 8/5/2024 and if you have further technical questions, dont hesitate to reach out to ********************************************.  We are so sorry that this has happened and are extremely disappointed that we were not able to deliver on this for you. Please know our customers are like family to us YOU are important to us. This is not something we are taking lightly, and we wish the circumstances were different. We have attached a link of the legal complaint to show how seriously we are taking this. Here is a link as well: ************************************************************************************* . Please know that we want to hear from you and understand that you will have questions and concerns.  
  

  Customer response

  08/12/2024

  Not an acceptable response--one of the emails I uploaded in the initial complaint had this exact text.  Still no refund is being offered in their response.  It does not provide resolution and claims Advanced Fiberglass Concepts is the victim.  

• Initial Complaint

  08/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid *** $7,144 on 7/6/23 for a 4 door Bronco Modular top. I never received the top and now understand *** says that I can't get a refund not the top.

  Business response

  08/12/2024

  I completely understand your valid concern, as its one that we share, and want to assure you that we have exhausted every possible option to make this right for you. We are so sorry for trusting the wrong people with your money, and it is not something we are taking lightly. We are doing everything in our power, including taking strong legal action against this individual/company ***************************** in ************, **) who has misrepresented their services and abilities, to make things right for all parties.  In the meantime, if you are looking for a refund, please contact your credit card company as soon as possible. For additional information, please refer to the customer letter you received on 8/5/2024 and if you have further technical questions, dont hesitate to reach out to ********************************************.  We are so sorry that this has happened and are extremely disappointed that we were not able to deliver on this for you. Please know our customers are like family to us YOU are important to us. This is not something we are taking lightly, and we wish the circumstances were different. We have attached a link of the legal complaint to show how seriously we are taking this. Here is a link as well: ************************************************************************************* . Please know that we want to hear from you and understand that you will have questions and concerns.

  Customer response

  08/12/2024

  The comments and apology from the supplier to me are lacking in any sort of accountability on their part.  I paid them for a product, which includ** a shipping and freight charge, that was NEVER produc**, and NEVER sent to me.  All during this time I call ** and spoke with them repeatdly only to be told to be patient that they were working though labor issues etc.  I unfortunately was too naive to trust my instincts and cancel the order which I have had in place with them for over 1 year.  They took my money and regardless of what happen** to them vs APG they ***** owe me and the other customers their money back as they fail** to fulfull their obligations.  It is beyond comprehension that *** thinks they don't owe this money back to their customers.  I am involving my lawyer as my cr**it card company said it is too far past the 120 cut off for a chargeback.  Maybe if *** had been honest with their customers they could have inform** us much further in advance that their were issues so we could pursue a refund.  The fact they knew all this and were actually as of 2 weeks ago still telling me my top would be shipp** to me at the end of July 2024 shows their level of fraud and lies.  I want a full refund of $7,144 ASAP.

  *************************

• Initial Complaint

  08/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a Hardtop for ******* for my 2023 **** Bronco on July 21, 2023. I was told a 12 week delivery. The product never came. They have just now sent an email saying that they will not be delivering the product and have no money to refund me. This is unacceptable. They are still a business delivering other products and making money. They should be refunding their customers.

  Business response

  08/12/2024

  I completely understand your valid concern, as its one that we share, and want to assure you that we have exhausted every possible option to make this right for you. We are so sorry for trusting the wrong people with your money, and it is not something we are taking lightly. We are doing everything in our power, including taking strong legal action against this individual/company ***************************** in ************, **) who has misrepresented their services and abilities, to make things right for all parties.  In the meantime, if you are looking for a refund, please contact your credit card company as soon as possible. For additional information, please refer to the customer letter you received on 8/5/2024 and if you have further technical questions, dont hesitate to reach out to ********************************************.  We are so sorry that this has happened and are extremely disappointed that we were not able to deliver on this for you. Please know our customers are like family to us YOU are important to us. This is not something we are taking lightly, and we wish the circumstances were different. We have attached a link of the legal complaint to show how seriously we are taking this. Here is a link as well: ************************************************************************************* . Please know that we want to hear from you and understand that you will have questions and concerns.

• Initial Complaint

  08/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I paid for a *************************** the amount of $7084.57 to Advanced Fiberglass Concepts company on August 18, 2023. I was told by ******************* (company owner) that it would take a couple months to get the product. Then ***************** sending out the email stateting that the delivery had been postpone due production lines issues and required more time to finish. On August 7, 2024 I got an email from ******************* the Advanced Fiberglass Concepts company & a short self video stateting that the hardtop I have ordered and paid for will not be delivery as promise. I rightwaycalled the company phone number **************. I have no luck in getting any answer. I went to the actual company actual site in **********. The building gate was ******** fould a worker was kind enough to let me in the gate. I spoke with ********* told me he can not issue any refund to me for the order & told me to leave the property. I spent my hardearn money for this and now I don't know what to do from here. Please help me resolve this. I can be reach at ************.Thank you. *****************************

  Business response

  08/12/2024

  I completely understand your valid concern, as its one that we share, and want to assure you that we have exhausted every possible option to make this right for you. We are so sorry for trusting the wrong people with your money, and it is not something we are taking lightly. We are doing everything in our power, including taking strong legal action against this individual/company ***************************** in ************, **) who has misrepresented their services and abilities, to make things right for all parties.  In the meantime, if you are looking for a refund, please contact your credit card company as soon as possible. For additional information, please refer to the customer letter you received on 8/5/2024 and if you have further technical questions, dont hesitate to reach out to ********************************************.  We are so sorry that this has happened and are extremely disappointed that we were not able to deliver on this for you. Please know our customers are like family to us YOU are important to us. This is not something we are taking lightly, and we wish the circumstances were different. We have attached a link of the legal complaint to show how seriously we are taking this. Here is a link as well: ************************************************************************************* . Please know that we want to hear from you and understand that you will have questions and concerns.

  Customer response

  08/12/2024

  First at all we bought this item in good faith that the item would be deliver to us in a time frame that was given by the company. The company is claiming that we were investor in a prototype top. We were never told anything other than that we were going to be receiving our hardtop for the bronco within 60 days after the purchase. We were never ever would have bought this top being an investor. We solely used our saving money to purchase this hardtop to be used for our own personal vehicle. Not investing in this product or adventure in manufacturing. We were led to believe this hardtop was already manufactured and in production. We want our full purchased amount back which is $7084.57. This was purchased through a mastercard. Mastercard buyer is only protected 60 days when using the credit card for purchases. We did tried to cancel the order several time but the company keep telling us "it's just going a few more weeks for delivery" and the company to do it for the entire year until August 8, 2024 the company sent out an email telling us that we are not getting the hardtop at all. 

   

  ******* & ***************************.

• Initial Complaint

  08/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In early 2022 they started selling (pre-production/pre-order) an aftermarket hardtop for the **** Bronco. I paid for the hardtop on March 2, 2022. I was willing to wait the approximate 12 months for the hardtop to be designed and manufactured as I was under the impression it was going to be a far superior hardtop to the **** OEM hardtop. I was in contact with the company and an employee **** via email throughout the process. I became concerned after waiting a year that they kept pushing back the date of production/shipping the actual product. They kept on insisting that the hardtop will be produced and to be patient. Throughout the last year a multitude of excuses came to me as to why they couldn't deliver the product. I was starting to really become concerned that they were stealing my money. The last email questionined the financial condition of the company and asking them to just be honest with me regarding whether I would receive the product. I told them I am willing to wait until the end of July 2024. As July 2024 came and went, I sent one more email asking if the product shipped and I received an email with an embedded video saying they had an issue with their manufacturer and that they would no longer be making the hardtop and removed it from their website. In the video they said they would not be refunding any customers and that we should go back to our credit card company to ask for a credit. I was completely taken back by this outright fraud. They had my money for well over 2 years, I gave them ample time to be open and honest about the situation and, maybe worst of all, is that they continue to make and sell other products yet in the video made it seem like they had no obligation to financially restore customers and put the problem onto me to go and try to get my money back from my credit card company. They stole customer funds plain and simple from many people that believed they would deliver a product.

  Business response

  08/12/2024

  I completely understand your valid concern, as its one that we share, and want to assure you that we have exhausted every possible option to make this right for you. We are so sorry for trusting the wrong people with your money, and it is not something we are taking lightly. We are doing everything in our power, including taking strong legal action against this individual/company ***************************** in ************, **) who has misrepresented their services and abilities, to make things right for all parties.  In the meantime, if you are looking for a refund, please contact your credit card company as soon as possible. For additional information, please refer to the customer letter you received on 8/5/2024 and if you have further technical questions, dont hesitate to reach out to ********************************************.  We are so sorry that this has happened and are extremely disappointed that we were not able to deliver on this for you. Please know our customers are like family to us YOU are important to us. This is not something we are taking lightly, and we wish the circumstances were different. We have attached a link of the legal complaint to show how seriously we are taking this. Here is a link as well: ************************************************************************************* . Please know that we want to hear from you and understand that you will have questions and concerns.

  Customer response

  08/12/2024

  This response is basically a text version of the video they sent out. It is not our responsibility, the end customer, to be concerned with the fact that you trusted the wrong third party to make your product. I didnt pay them. I paid you, **** I have contacted my credit card company and my claim was rejected because the original charge was more than 60 days old. It would be one thing if you were only selling this one product and the result was you filing bankruptcy. The facts are you are still operating as a business and generating revenue. You have to own the mistake you made and make me whole. I have filed a formal complaint to the State of California and, if not issued a refund, will be hiring an attorney where, if decided in my favor, will be much, much more costly to your company. I will allow a two week period to refund my money until I take the next steps. 

• Initial Complaint

  08/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a **** Bronco Hardtop from this company in December of 2023. Before placing the order I called the company and spoke to sales rep to ask when they anticipated orders shipping since they were still in production, and I was told 2-3month. Beginning in April of 2024 I started emailing the company at least once a month to get an update. They always responded but with a story and excuse as to why they still do not have the hardtop made. They would always give a promise that they are getting close. On 8/7/24 they send a mass email to all their customers that ordered hardtops stating that they will not be able to fulfill any of the orders and they will not be refunding anyone's money.

  Business response

  08/08/2024

  I completely understand your valid concern, as its one that we share, and want to assure you that we have exhausted every possible option to make this right for you. We are so sorry for trusting the wrong people with your money, and it is not something we are taking lightly. We are doing everything in our power, including taking strong legal action against this individual/company ***************************** in ************, **) who has misrepresented their services and abilities, to make things right for all parties.  In the meantime, if you are looking for a refund, please contact your credit card company as soon as possible. For additional information, please refer to the customer letter you received on 8/5/2024 and if you have further technical questions, dont hesitate to reach out to ********************************************.  We are so sorry that this has happened and are extremely disappointed that we were not able to deliver on this for you. Please know our customers are like family to us YOU are important to us. This is not something we are taking lightly, and we wish the circumstances were different. We have attached a link of the legal complaint to show how seriously we are taking this. Here is a link as well: ************************************************************************************* . Please know that we want to hear from you and understand that you will have questions and concerns.  

• Initial Complaint

  08/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered my Bronco hardtop on June 14, 2023 with the promise of delivery for October 2023. I contacted them monthly and they kept explaining that they were having supply chain issues, but promised to deliver, but it kept getting delayed. I was also promised at any point I could receive a full refund if I requested it. I finally decided to ask for a full refund on Aug 2, 2024, I even received an email asking for my mailing address. August 7, 202, I received an email informing me that I would not receive my refund or my hardtop because that had entered into a lawsuit. I feel that they kept promising delivery and then the refund that they have committed fraud when they knew they were not going to be able to deliver. I have contacted AMEX to dispute the charge, but they pretty much said that it was too old.

  Business response

  08/08/2024

  I completely understand your valid concern, as its one that we share, and want to assure you that we have exhausted every possible option to make this right for you. We are so sorry for trusting the wrong people with your money, and it is not something we are taking lightly. We are doing everything in our power, including taking strong legal action against this individual/company ***************************** in ************, **) who has misrepresented their services and abilities, to make things right for all parties.  In the meantime, if you are looking for a refund, please contact your credit card company as soon as possible. For additional information, please refer to the customer letter you received on 8/5/2024 and if you have further technical questions, dont hesitate to reach out to ********************************************.  We are so sorry that this has happened and are extremely disappointed that we were not able to deliver on this for you. Please know our customers are like family to us YOU are important to us. This is not something we are taking lightly, and we wish the circumstances were different. We have attached a link of the legal complaint to show how seriously we are taking this. Here is a link as well: ************************************************************************************* . Please know that we want to hear from you and understand that you will have questions and concerns.  

  Customer response

  08/09/2024

  This is the same response that you sent in the email informing me that you would not be able to deliver the hardtop or the refund.  I did contact my credit card company and because the purchase was 14 months ago, it is unlikely that there is anything they can do.  You kept promising me delivery every time I contacted you via email which was about every month.  I was even promised a delivery as late as late as August 2nd, 2024 from ****.  I then sent him an email asking for a refund. I replied to a follow up email from you asking for my mailing address which I sent.  Then I receive the devastating email from you on August 7th.  I feel what you are claiming what APG did to you, you did to me.  You have known for a while that something wasn't right but mislead me to believe that everything would work out.  

   

• Initial Complaint

  08/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received an email form the owner of the company - due to his legal issues; I am out over $8,000. They are stating that they have no plans to refund money or provide a product. This is theft, plain and simple. There was a lot of dishonesty that has led up to this email.

  Business response

  08/08/2024

  I completely understand your valid concern, as its one that we share, and want to assure you that we have exhausted every possible option to make this right for you. We are so sorry for trusting the wrong people with your money, and it is not something we are taking lightly. We are doing everything in our power, including taking strong legal action against this individual/company ***************************** in ************, **) who has misrepresented their services and abilities, to make things right for all parties.  In the meantime, if you are looking for a refund, please contact your credit card company as soon as possible. For additional information, please refer to the customer letter you received on 8/5/2024 and if you have further technical questions, dont hesitate to reach out to ********************************************.  We are so sorry that this has happened and are extremely disappointed that we were not able to deliver on this for you. Please know our customers are like family to us YOU are important to us. This is not something we are taking lightly, and we wish the circumstances were different. We have attached a link of the legal complaint to show how seriously we are taking this. Here is a link as well: ************************************************************************************* . Please know that we want to hear from you and understand that you will have questions and concerns.  

• Initial Complaint

  08/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Advanced Fiberglass ** offered a product (hard top for new **** Bronco) in 2022 as a pre-order with a listed lead time of *********************************************** November 2022. Since then, the company has had multiple delays in manufacturing stating the cause to be due to material or labor shortages and assuring the product would be delivered eventually. Despite poor and inaccurate communication, I elected to wait patiently rather than take the refund offered by the company for the delays. On August 7th, 2024, Advanced Fiberglass ** sent out an email that they will not be delivering any of the hard tops ordered and also will not be refunding money to their customers due to some legal dispute they have with another manufacturing company in regards to these products.Previous BBB complaints against this company for this product were met with responses that the money we provided was going directly to the company to increase their manufacturing capabilities, assuring customers that the wait would be worth it. Now it seems that money was given to another manufacturer who has failed to deliver. For those of us who have waited patiently, this news comes much too late, as credit card companies typically have a maximum 18-month window for disputing charges, which we are well outside of. I did not provide Advanced Fiberglass ** my money as an investment with inherent risk, I expected a product, one which they openly admit to no longer providing. This failure should not fall to their customers to pay for, and we deserve our money back.

  Business response

  08/08/2024

  I completely understand your valid concern, as its one that we share, and want to assure you that we have exhausted every possible option to make this right for you. We are so sorry for trusting the wrong people with your money, and it is not something we are taking lightly. We are doing everything in our power, including taking strong legal action against this individual/company ***************************** in ************, **) who has misrepresented their services and abilities, to make things right for all parties.  In the meantime, if you are looking for a refund, please contact your credit card company as soon as possible. For additional information, please refer to the customer letter you received on 8/5/2024 and if you have further technical questions, dont hesitate to reach out to ********************************************.  We are so sorry that this has happened and are extremely disappointed that we were not able to deliver on this for you. Please know our customers are like family to us YOU are important to us. This is not something we are taking lightly, and we wish the circumstances were different. We have attached a link of the legal complaint to show how seriously we are taking this. Here is a link as well: ************************************************************************************* . Please know that we want to hear from you and understand that you will have questions and concerns.  

  Customer response

  08/12/2024

  After reading your legal filings, I am resolved to reject anything less than a full refund on the monies provided to you.  Through the history of events provided, you openly admit now to attempting to manufacture these products in *****, while your website and previous communication states very clearly that your products are "Made in ***".  Your previous BBB complaint responses and your legal filings say you spent several thousand dollars on re-tooling to manufacture this product and yet continued to provide monies to manufacture overseas.  While you may have been falsely led by this APG business partner, you, in process, falsely led your customers to believe that AFC was the company manufacturing what we paid for.  Additionally, your legal filings state nothing about monetary restitution for your customers, which I find odd considering California is one of the strongest state proponents of consumer protections.  Instead you state that you've suffered "demands by customers for return of their deposits for products" implying that you actually gave into them, which you've only done so partially.  Your suggestion of contacting the credit card company is invalid due to the amount of time passed since I paid you, no credit card company has legal standing to dispute the charge after 18 months.  It may not be reasonable to expect you to pay everyone back at once, but you are an active business and this product was not your only offering, come up with a plan to refund our money (I'd suggest starting with those who put in the earliest orders) or your reputation will continue to diminish.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩