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            Business ProfileGrads Financial LLC

            Financial Services

            Contact Information

            555 Anton Blvd

            Costa Mesa, CA 92626-7811

            Visit Website
            (844) 914-7237

            Customer Reviews

            2/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 2

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This business offers financial services.

            Business Details

            Location of This Business
            555 Anton Blvd, Costa Mesa, CA 92626-7811
            BBB File Opened:
            8/20/2023
            Years in Business:
            2
            Business Started:
            1/13/2022
            Business Incorporated:
            1/13/2022
            Type of Entity:
            Limited Liability Company (LLC)
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to shop for financial services

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/03/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I was contacted by Grads Financial, which represented itself as a loan servicer working with the *********************** regarding loan forgiveness.I made five payments of $199, totaling approximately $1000. I recently received a letter from my legitimate loan servicer, Aidvantage, informing me that I might be involved in fraudulent activity. They advised me to report this company via the ****** website through the *** and to report this activity through the BBB. I am seeking resolution through a monetary settlement and as a warning to other potential victims that this company is scamming with promises to clear student loan debt.
            Read More
            Read 13 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Liah D

            07/22/2024

            I cant even rate this company, first off its already stretchy being that they are not accredited by the BBB. Secondly they provide false information. I thought this was a legit business just for them to constantly charge me for ****** for 5 month promising a consolidation of student loan which is COMPLETE FALSE! Everything as what they say they do you can do yourself for free! Ive been contacting them about cancellation and my refund and no one has helped me! Ive called multiple time and sent plethora of emails. DO NOT WASTE YOUR TIME OR MONEY ON THIS SERVICE!! Please issue me a refund and cancel my account. Simple

            Grads Financial LLC Response

            07/23/2024

            Grads Financial is a document preparation company as disclosed in both our agreement and website. Much like a travel agent or a wedding planner, we provide a service that you could in theory do yourself however is a very detailed-oriented process and any singular mistake can lead to failure and seeing no approval. During our call with the customer, we specifically laid out we are a document preparation company and stated our fees. We got her a forbearance pausing payments, so we had time to get her approved into a program.

            We tried calling the customer back to discuss their refund, but she did not answer the phone. So, we will warn you publicly that since you are cancelled and refunded, we can no longer guarantee your approval in the program you are in, and this decision could potentially cost you thousands of dollars more than our fees will. Your tens of thousands of dollars in student loan debt is now a unresolved matter you must contend with alone.
            Read 7 More Customer Reviews

            Local BBB

            BBB Serving the Pacific Southwest, Central & Inland California

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            BBB Reports On

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