Business ProfileforVans

Placed an order on 10/23 for 2 items, both ****** Crop Trucker Jackets Size L in stone wash and brown sugar colors. I placed the order for store pick up because I thought it would be faster than delivered to my house, the website stated 3-5 business ******** needed the items before 10/30. I received an email that my order shipped on 10/24. Then on 10/28 I receive an email that my order was delivered. I went the store to pick up my order approximately 1 hour before they closed on 10/28. I spoke to ****** at the ********** wrote my ************ # down & went to look for it. He came back, he said they hadnt received it & that I should call before I come back to the store. I was frustrated & told him it said it had been delivered by ***** (***** website proof of delivery signed for by EETIENNE.) I tried chatting with support, they said to call the store & if that didnt work to call customer support. I proceeded to call the store, & ****** answered the phone again & said it wasnt there, he did not even take any time to go look while on the call & told me he hoped it would get there soon. I then called customer support. The person I spoke to said that I needed to wait until the next day & call the store again & if they didnt have it on Wed to call customer support again for a refund. I send an email to the customer ************** offer me a refund & send me 15% off code. I say I want them to place a new order of my ************ offer a refund so I say I want my items but I dont want to wait. At this point I should be getting the items & a refund for how difficult this has been. On Wed, I call at 5:30PM & ****** answers again saying my order isnt there but that the ***** shipment should be there soon. I dont understand how it shows delivered but its not there. I call every store & no one has it. I call the store again & they said its not there. Now its Sat & support still hasnt responded. I want my items AND I want a refund for this hassle.