Business ProfileforExpress Water

Purchased a whole home (ultimate protection) filtration system.I am concerned because upon initially testing the system (when first installed), we had similar tap water readings (*******), and the Ultimate Protection Whole Home filter reduced those levels to 000.We tested again in August, and the number was up to 135; we thought it was time to replace the ********** filters were installed per factory instructions, and the *** levels are identical.I found the definition of *** as follows: "Total dissolved solids (***) comprise inorganic salts, principally calcium, magnesium, potassium, sodium, bicarbonates, chlorides, and sulfates and some small amounts of organic matter that are dissolved in water."The company's website marketing description is as follows: "This system removes major water impurities like Heavy Metals, Chlorine, Chloramines, Rust, Dirt, Sand, Silt, Volatile Organic Chemicals (VOC), Iron, Industrial Solvents, Total Organic Carbon (TOC), Pharmaceuticals, Turbidity, Odors, and Cloudiness."Despite the potential variation in terminology, the marketing promises of the system are clear. The system is advertised to remove major water impurities, including those that contribute to high *** levels. These promises led me to believe that the *** levels in our water should be lower than our regular tap *************************'s truly surprising that a small pitcher filter can effectively remove dissolved solids, while the whole home (ultimate protection) filtration system, which is designed for comprehensive water purification, does not. This is especially shocking after the website promises a level of cleanliness and convenience that surpasses other filtration systems including "any pitcher."I spoke with an agent who dismissed the complaint. I persisted, and they requested that I send documentation to the company. I submitted the documentation, but communication has gone silent.