At-a-glance
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Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 5050 S Archibald Ave, Ontario, CA 91762-7413
- BBB File Opened:
- 1/16/2014
- Years in Business:
- 14
- Business Started:
- 3/1/2010
- Business Incorporated:
- 7/29/2013
- Accredited Since:
- 1/31/2014
- Type of Entity:
- Corporation
- Alternate Business Name
- RNG International, Inc.
- RNG Group, Inc.
- Business Management
- Ms. Dalincia. ayala, Marketing Coordinator
- Ms. Lingling Zhu, Vice President of Customer Care
- Contact Information
Principal
- Ms. Lingling Zhu, Vice President of Customer Care
Customer Contact
- Ms. Lingling Zhu, Vice President of Customer Care
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
132 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
96 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Rachel P
2 stars11/19/2024
Renogy Response
11/22/2024
Thank you for bringing this to our attention, and we sincerely apologize for the experience youve had. We understand how important it is for your system to be fully operational, and we regret the inconvenience these issues have caused.
Upon reviewing your case (*****************), we can confirm that your replacement device has been shipped and is expected to arrive on November 27. We truly appreciate your patience and apologize for the extended wait and any miscommunications during this process.
Please be assured that we are committed to resolving your concerns. If you have any further questions, feel free to reach out through your case.
Thank you for your understanding and cooperation.
Best regards,
Renogy Support Team
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