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Find a Location

Renogy has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Renogy

      5050 S Archibald Ave Ontario, CA 91762-7413

      BBB Accredited Business
    • Renogy

      2775 E Philadelphia St Ontario, CA 91761-8547

      BBB Accredited Business

    Business ProfileforRenogy

    Solar Energy Equipment
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.27/5stars

    Average of 96 Customer Reviews

    Customer Complaints

    132 complaints closed in last 3 years

    71 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/31/2014

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Renogy is a renewable energy company that offers affordable, DIY solar solutions, from individual components to prearranged kits for on-grid and off-grid applications, and camping accessories. We also size custom systems to meet consumer needs.

    Products & Services

    Renogy specializes in solar products, specifically solar panels (available in monocrystalline and polycrystalline, ranging from 10W-300W). We also offer other solar system components as well as custom and designed DIY kits for varying applications.

    Business Details

    This is a multi-location business.

    Find a Location

    Renogy has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Renogy

        5050 S Archibald Ave Ontario, CA 91762-7413

        BBB Accredited Business
      • Renogy

        2775 E Philadelphia St Ontario, CA 91761-8547

        BBB Accredited Business
      Location of This Business
      5050 S Archibald Ave, Ontario, CA 91762-7413
      BBB File Opened:
      1/16/2014
      Years in Business:
      14
      Business Started:
      3/1/2010
      Business Incorporated:
      7/29/2013
      Accredited Since:
      1/31/2014
      Type of Entity:
      Corporation
      Alternate Business Name
      • RNG International, Inc.
      • RNG Group, Inc.
      Business Management
      • Ms. Dalincia. ayala, Marketing Coordinator
      • Ms. Lingling Zhu, Vice President of Customer Care
      Contact Information

      Principal

      • Ms. Lingling Zhu, Vice President of Customer Care

      Customer Contact

      • Ms. Lingling Zhu, Vice President of Customer Care
      Additional Contact Information

      Email Addresses

      Customer Complaints

      132 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      96 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rachel P

      2 stars

      11/19/2024

      I have been trying to get a replacement under warranty for a faulty device for two months now. Their customer service is horrendous and they move at a snails pace. Initially they told me they couldnt find the order. I had to spend 2 weeks proving to them I had a device under warranty. When they finally admitted to their mistake, it took another week to print a return shipping label. Then the label they sent me was for the wrong product (a smart TV rather than Renogy One M1). When they finally gave me the right shipping label and I returned the device, they held onto it for 2 weeks for testing. They finally said okay it is broken and needs to be replaced, and I am now in limbo waiting for them to ship the replacement and send me a tracking number. Two months in total so far. I havent been able to monitor the batteries or solar system on my camper van for 2 months.

      Renogy Response

      11/22/2024

      Hello ****** ********,

      Thank you for bringing this to our attention, and we sincerely apologize for the experience youve had. We understand how important it is for your system to be fully operational, and we regret the inconvenience these issues have caused.

      Upon reviewing your case (*****************), we can confirm that your replacement device has been shipped and is expected to arrive on November 27. We truly appreciate your patience and apologize for the extended wait and any miscommunications during this process.

      Please be assured that we are committed to resolving your concerns. If you have any further questions, feel free to reach out through your case.

      Thank you for your understanding and cooperation.

      Best regards,
      Renogy Support Team

      Local BBB

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