Business ProfileforR.V. Doctor George, Inc.

Never use them again. They fixed our black tank valve for over ****** and the first time we used it, it failed. Took our rig back in and spent 5 hours waiting for it to be corrected and they wanted to charge us more to fix their error and I only agreed to an additional ******. Again it failed the first time we used it. I called and left a message for the owner and he never called back.This is NOT the reputable company we had wonderful service with in the past.

Good afternoon Mr/********************************,We were notified by the BBB that you submitted a complaint.We thank you for submitting your complaint and look forward to hopefully resolving any outstanding issues.When any customer has complained....hopefully to us, first, but in your case to an online agency that monitors business/customer issues, we immediately reach out to that customer and see if we can resolve any issues.First of all we sincerely apologize for not meeting your service expectations.To be brief and get to the point, if you are interested in receiving a credit or your money returned for the work you received, please let us know and we can immediately discuss this solution with you.If you are only looking to voice your opinion through the BBB, regarding the work you received, we completely understand.Your situation appears to include service and charges that are not to the level of your expectations.Again, we apologize, and are interested in knowing if you are looking to resolve either or both of these issues.We are happy and most interested in providing whatever resolution we can.Please let us know any thoughts, concerns, ideas you have to help resolve your complaint.We are very concerned about your satisfaction and would hope you might communicate with us to resolve the matter. We are always happy to receive complaints, especially directly here at the shop, and we let customers know this when they depart. I do remember letting you know, personally, I am here for you, whatever the problem may be, upon you leaving our yard the last time.We surely hope we did not miss your call or contact if you tried to reach out to us, first, and were not received.We thank you again for reaching out with your complaint, and for your business. We would definitely appreciate the chance or opportunity to rectify the issues.Kindly,*****/staff