Business ProfileforMidas Muffler

Most HORRIBLE experience. EVER. My wife took her sports car in for a simple oil change. The next day I told her that that car was leaking oil. She is a nurse and was, unfortunately, unable to immediately take it back, both because of her schedule and distance. She took it in for them to re-inspect it and they told her nothing was wrong and that some oil had just leaked onto the undertray plastics. The car DID stop leaking for about a week and then the puddle reappeared, even worse. She was on her way back to them to inspect AGAIN, but was not able to complete the journey because the warning system in the car came on, telling her to add oil immediately or risk damage. She was able to add oil and return home where I was able to lift the car and find that not only had this Midas shop left out the critical oil drain bolt crush-washer, but that they had also stripped the drain bolt by over-tightening it in an effort to stop the leak. I made arrangements with the shop, after contacting the owner and the district manager, and demanded that they NOT proceed with any further inspection or repair until I was present to witness. They agreed to this, but after the car was towed to them proceeded with the repair without my knowledge or consent. When I realized I would not be able to inspect the repairs for myself, I also demanded the old/original parts back. They would not give them to me and I had to call the Police while on-site, as well as the district manager. While I was waiting in my car for the police to arrive and answering work emails, the store manager knocked on my window and showed me the bolt I had asked for. When I told him it was too late and that the police were already on their way, he opened my door, threw the bolt at me, and then slammed my door on my arm while I was trying to keep my dog from getting out.The officer served him with a citizen's arrest and now I have a court date, over a simple oil change handled by nefarious crooks.