ComplaintsforThe Good Feet Store

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went into the Good Feet Store in *******, ** on Saturday 10/12/24 because I am a toe ******. ***** was the staff that fitted me while there, she was wonderful and even made the statement that they had not seen someone with such severe toe walking as mine before. I was told there was a warranty. I did suffer from some pain before going to the Good Feet store but nothing I couldn't handle. I left after purchasing $2,637.70 , my savings, I am on a budget. I rode home with the inserts she had placed. She did explain that it would feel odd, which it did and was very painful. Once home I placed the night time sleeves on only to wake from my sleep with severe pain. I removed the sleeves without any relief. I could not walk without excruciating pain the next day, Sunday 10/13/24. The next day, Monday, 10/14/24, I awoke with pain still in my feet. I called the Good Feet Store in *******, ** and was told I needed different sleeves and then informed him I didn't want any of it if I was going to have pain that severe. I was then told no refunds. I am now stuck with $2,637.70 worth of products that I can not even use. Please help me and let me know the next steps to receiving a full refund.

  

  Business response

  10/18/2024

  ******** originally purchased on 10/12. Standard Good Feet policy is 60 day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve. 
  
  ******** visited the store on 10/16 and we were able to address her concerns. She left the store satisfied.
  
  Thank you. 

• Initial Complaint

  08/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My mother (***************************) purchased orthotic insoles from the Good Feet store. Within 24 hours she realized that they were causing her MORE pain. The stores district manager said they would accept a return with a doctors note (she has Parkinsons disease along with an autoimmune disease called sarcoidosis. The store accepted the doctors note and took the merchandise back on 6/15/24. The total amount was $2000. They refunded $1200and said they could not accept the socks - totaling $300 even though they were still in a sealed bag. The remainder of the the amount of the return which was $405.87 had to be issued as a check. We have yet to receive this check and the store continues to blame the delay on accounting and says the check has been approved but has not been issued. Now the manager will no longer return my calls and the district manager is of NO help. The merchandise was returned two months ago. We should have received the check by now or they could issue the amount on her debit card. This feels like financial abuse of an elderly person. She is 80 years old and battling dementia and Parkinsons.

  

  Business response

  08/09/2024

  Store has a No Refund policy however on June 15th store went beyond policy and refunded customer

  Subtotal: *********

  Sales Tax: ******

  Total: ********* 5

  Visa -1,200.00  & Check -405.87

  Customer response

  08/12/2024

  we never received the check for $405.87. According to accounting- the check was approved but never issued.  

  

  Business response

  08/15/2024

  To whom it may concern, 

  The Good Feet Store has been trying to resolve this issue however the customer had put a Dispute on the account along of original purchase, with the request for refund to be made on a different account. Refund has to be issued on same account which ahs a Dispute on it, therefore the balance of her refund cannot be issued until dispute is dropped. 

   

   

   

   

   

   

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  03/06/2024. The Good Feet Store. ****************************. *******************************, store manager that sold me the Arch Activator. I have Arthritis in my right knee. I could not walk for months due to the pain in my knee. My doctor told me to Purchase Arch Support to help support my need and balance out my walk because, I was becoming bowed legged. My doctor told me go to The Good Feet or to a reputable store. I walk in and I ask, ******* if she had some Arc support around $250.00, she said no! So, I try on some tennis shoes for $149.00, that had support. When I turn around to go back to my sit. She had a plastic pair of inserts position for me to try on (. I thought to myself. you said you don't have any inserts lesser price than $ ******.) I try on the inserts, and it felt uncomfortable and *******************************, said Oh! it will hurt for a while. start off 30 minutes and wear the Arches longer each day. I wore those Arch supports and is so painful to my feet and uncomfortable for me to walk in which supposed to balance my walk and support my knees and allow less pressure on that right knee. I stop wearing the Arch support because it is affecting my health and recovery to support me walking and not put so much pressure on my right knee. All I want is for The Good Feet to give me a not so hard and high Arch support, so I can properly heal and balance my walking. I paid a great deal of money to the good feet store. I call *****, customer service but it appears The ********************** is out to make sales and not really care about the true health of their customers. This is very serious because I have a health issues. I need good walking support, or I might have to walk with a cane. Please, The Good Feet please, change out these very hard high Arch insert and really give me the Arch's that will accommodate my feet and help me to walk and take pressure off my right knee so I can heal.

  

  Business response

  07/26/2024

  Voicemail messages have been left on *******'s voicemail inviting her back in to an adjustment or exchange. 

  Customer response

  08/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  07/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The purchase receipt misleadingly gives the impression that that only footwear and cushion purchases are nonrefundable. For this reason, I kept the footwear that I bought as part of this package, as well as the one pair of insole cushions that I used when I tried the arch supports on in their store.When I returned, unused, their outrageously priced arch supports, socks and cushions just two days after buying them, I was informed that the best they could do was to offer a store credit! In addition, every single item that I returned was credited back to me at a lower price than I paid. They also did not give me any return credit for two of the pairs of socks that I brought back. I didn't even realize that until I got home and reviewed the receipt. In total, the store credit they provided me for the items that I returned was $69.54 less than what I paid for these same items. I would like a refund back to my credit card for the full amount that I paid for the items that were returned. I will happily return the store credit voucher that they gave me.

  

  Business response

  07/19/2024

  Customer was refunded 7/13/2024 - Resolved - Closed

  Customer response

  07/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  05/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Entered by BBB staff DC. Consumer states on April 2, 2024 she went to the store for orthotics for pain in her feet. They spoke to her about the products available and they assured her she could get into the appropriate orthotics. She was charged $1618.92 and she felt it was a high pressured situation. She tried contacting them and went to the store and the same situation occurred. She was given a second set of orthotics which didn't work. She was not offered any return or store credit.

  Customer response

  05/21/2024

  The GoodFeet store. Per your request I sent you the addresse as follows: ***************************************. Phone # ************* 

  

  Business response

  07/23/2024

  Customer was refunded 6/25/2024 Resolved/Closed

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went into The Good Feet Store on May 5, 2024 @1656 to find some relief from heel pain I've been experiencing. I purchased their "system package" because the insoles are not sold separately so therefore needed to purchase as a package. This included a total of four insoles, support sleeves, arch activators and a few velcro's for a total of $2,045.58. The first day I wore the insole as instructed for 30 minutes, day two I increased my time in them by 30 mins (as instructed) by the evening of the second day I couldn't bear any weight on my left ankle and had serve pain in my right foot. On the third day I woke up to an inflamed ankle and couldn't walk. This product resulted in more pain than what I came in with. Friday May 3, 2024 I went to the ************ I now have an appointment with a podiatrist next week. The same day I returned to the Good Feet Store, I expressed my concern/ new onset of pain to the store manger who refitted me into a lower arch insole termed "training wheels" to wear anytime, all day while I recover from my ankle injury. It is exactly 7 days (5/10/24) later and I am still unable to bear weight on my left ankle/foot. I returned to the store (5/10/24) the store manger was not available so another team member assisted me. I requested a refund, and the associate insisted I be refitted again. I'm fearful to experience any more pain than I'm already in. I expressed my need for only wanting a refund issued and was denied, but store credit in the amount of $2,045.58. I've had to call out of work for two weekends now due to this issue, urgent care bill and upcoming appointments regarding my ankle, on top of the $2,045.58 charge. In addition the store manager who assisted me neglected to inform me that all sales are final. I am in worst shape than what I went in with. Zero stars.

  Customer response

  05/14/2024

  ***************
  Unit 127
  ****************
  *************

  

  Business response

  05/23/2024

  Customer has been reached out to and is waiting to hear what her PT instructs her of. The store is waiting until then for any necessary steps to help resolve.  

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went to the store and done the process of the fitting they told me to try them out cause it would take time to get used to wearing them gave me a schedule on when to wear and for how long each day in which I followed. Also told me they would reach out to me in a few day to follow up over a month later I still havent received a call or anything After the 1st week of wearing my feet was worse I called the corporate office and was told to deal with the store in which I purchased from, but they was going to get in touch with the manager of this location and ask them to reach out to me still nothing after paying this kind of money and my feet are worse now then before I am very frustrated with this company and their customer service very poor products

  Customer response

  05/14/2024

  The Good feet store in ********* **************;

  

  Business response

  07/23/2024

  Customer refunded 6/13/2024 Resolved /Closed

• Initial Complaint

  04/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was told that I had ************************************************************************************************************************************************************************************* any issues before. My orthopedist says nit good idea to use since should not wear my other inserts with these orthotics at the same time like the salesperson said would be no problem as if he had a license as a health practitioner

  Customer response

  04/23/2024

  Good feet store 

  ************

  *******************************************

  suite 603

  san Diego *********

  

  Business response

  05/02/2024

  Customer had discussion with ********************** he made purchase from. Based on the information; Good Feet carries a No Refund policy, stated on sales receipt and explained at the time of purchase however the store offered to accept back items not worn, and would receive a refund for $1029. However customer refused to offer. Said he wanted full refund.

  The offer of refunding non used/worn product for $1029. still stands through end of May 2024

  Customer response

  05/15/2024

  Somehow my response got lost as I accepted the offer on your portal on Friday May 3 since that was the same offer ***** offered originally in store and I called and left message with her. I did but receive call back by the 8th and had been 5 days at that point and the manager ***** said she never told me that in store and knew nothing about any of this. Im waiting for a call back today after she researches the situation she stated. Thank you for BBB reply and help as this business continues to verbally seem dishonest.

  

  Business response

  05/15/2024

  Our policy and offer stands as is however if Mr **** is able to provide documentation from his physician stating his claim his physician is telling him not to wear, this would be helpful. 

  Good Feet is a retail arch support store. We are not medical, nor do we state we are. We educated our customers on what our supports are designed to provide. We then size our customers up for the fitting of our prefabricated supports. 

  Our customers are under no obligation to make a purchase, and sign/initial the receipt stating the store policy. 

  Customer response

  05/15/2024

  Im not going back out to ******** again and jumping through more hoops. I believe I have permanent knee damage as its been aninth and still in pain and have never experienced or complained about previous knee pain to my orthopedist who recommended I not wear the inserts anymore. If they dont wish to follow through then I will continue the credit card dispute and warn others through yelp and ****** reviews that was lied to on multiple occasions throughout this process. Thank you 

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the support shoe insole system on 1/23/23 with the promise from the sale man that this system will correct my back pain because it was coming from my incorrect in soles. After wearing the insoles and giving the system a try for 6 months my back pain has gotten worse. I have been seeing a chiropractor and I have a herniated disc. so the insoles were a expensive sales gimmick and didn't work on me. I have called the store and was advised they cannot take my insoles back once they are worn. I am stuck with something that does not work that cost me $1600.00

  

  Business response

  07/26/2024

  As of July 23rd, the store has reached out to ********************* a couple of time to offer him a refund however he has not yet responded back to the store. 

• Initial Complaint

  12/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 11-18-23 we visited The Good Feet Store in ******* while visiting daughter. She told us a new Good Feet Store opened up near them. My dr recommended getting a new pair of sneakers due to pain in my knee, shin and hip. My husband needed a new pair also and thought this was a good idea. He has an arthritis pain in right foot. we went there and were quickly put into larger shoes than what we were used to with new inserts and arches. They felt reasonably good so we thought this might work. We were presented with a family system plan totaling over $4000 (1$4006,51) *****, our sales person explained quickly we could go on a payment plan that carried no interest with a third party. (We were never told that there were no returns and that all sales were final.) They had no shoes my size and would have to special order them for me. I would get them in **** days in the mail. Because my husband wanted to do the system together we decided to wait for my shoes to be shipped before we both got started. After we got home, my leg problems got worse.The Xrays revealed the problem lies not with having incorrect arches in my shoes but it is a back issue that will require treatment, exercise program, etc. We reached out to the Good Feet store in *****, ** (near **) on ***** to tell her we wanted to return the arches and shoes (both are still in initial packaging and have not been used). They explained they do not do returns or refunds. It is stated at bottom of receipt. Nowhere in the store did it state this. Not by register/near it. We were never told this when we made the purchase. She told us to contact the store that we made the purchase in. When we reached out to *****,(*******************) she told ** in no uncertain terms that she does not do returns or refunds. It is on the receipt. The fact that the doctor had found out the issue and that we had never used the product did not matter. NO RETURNS. FINAL. address for store: **************************************************************** ************

  

  Business response

  12/15/2023

  The ****** location has made several attempts via phone calls to invite ***** in for a refund. Last message left was on 12/14/2023. Refund approved by *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩