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Complaint Details
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Initial Complaint
01/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
September of 2021 I purchased the good feet product from the *******************, ******** location. I purchased all 3 insole sets for approximately $1400. I was assured by the sales man that these would help me with my stride and eliminate the pain I have in my legs. Every time I entered the store to return the insoles because they did not help, they refused and said that I just needed an adjustment. After 3.5 months and 3 more adjustments and continued pain I tried to return their faulty and defective product. I was told I had to contact their customer support line and they could not process my return in the store. The customer support person told me I need to have the return processed in store. These insoles have not helped and all promises of helping with my pain were proven false. When I spoke with the customer help line they told me that I could only have store credit, but that is useless because there is nothing to spend the money on. They sell a defective and faulty product that does not do anything that they claim and they make it impossible to get your money back.
Business response
02/23/2022
Customer issue resolved. Customer was given a ************************* credit Gift Card on 1/15/22
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Get a QuoteCustomer Complaints Summary
67 total complaints in the last 3 years.
21 complaints closed in the last 12 months.