ComplaintsforPacific Honda

• Initial Complaint

  10/31/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I bought a car in Pacific Honda ********* on Friday 10/25. i was going to pay cash and wanted to avoid credit inquiry on my report, but my money transfer to my checking account was still in progress. I made it very clear to the sales person - told them that i don't have to buy a car today and i am trying to avoid additional credit inquiries on my report, asked them for options like to put a hold deposit and pick up the car later; or just come back to buy the car next week with cash to pay it in full and avoid credit inquiries. After that Sales team told me that we can finalize the transaction today and they would not run my credit report unless i don't bring money by Wednesday 10/30. I asked multiple people from sales and finance offices multiple times and was convinced that there will be no inquiry on my credit report unless i do not bring the check with full amount by 10/30 (except for $5k i paid with my credit card). Then i received an notification from Experian that there is a new inquiry from American Honda Finance on 10/29. When i went back to Pacific HondaSan ***** on 10/30 to give them the check i was told that sales person did not communicate it properly to finance department and finance department followed their standard procedures and checked my credit score later by mistake (she said its their standard procedure and in rare cases when they make exceptions its usually communicated which did not happen this time). they told me i can try to dispute it with ********. When i called Experian i was told that they would need a letter fromAmerican Honda Finance to remove this inquiry, when i called American HondaFinance they told me since i don't have an account with them i would need to callPacific Honda ********* and when i tried to talk to Pacific Honda San ***** finance department again there was a different person who said that its a company policy to run credit reports on everyone unless they bring cash and they will not try to help me remove this inquiry.

  

  Business response

  11/01/2024

  We spoke to Mr. ********* to inform him we will be in touch with American Honda Finance to remove the inquiry. Our finance director will assist, and our ** had a conversation with the employees involved so it doesnt happen again. 

  Customer response

  11/04/2024

  While initially it seemed that the dealership would help me resolve this issue, I have not received any follow-up communication confirming their commitment to removing the inquiry. I have done my part by contacting Experian and American Honda Finance to facilitate this process and was told that I am going to need help from Pacific Honda to proceed. In our most recent conversation (on 10/31 over the phone with ***** from finance **** if I remember the name correctly) they declined further assistance in removing the inquiry, which led to this complaint.
  Once the dealership follows through on their commitment to help remove this inquiry from my credit report and the inquiry is removed, I will consider this matter resolved and will be satisfied with the outcome.

  

  Business response

  11/05/2024

  Our finance director submitted a letter to American Honda Finance last week to dispute the inquiry. American Honda Finance has their process which may take a bit to remove it, its not instant. 

  Customer response

  11/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *********
  
   
  

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my vehicle a year ago and it is not operable. It's at the dealership and they refuse to give me a loaner or tell me what is wrong with it. It's a Honda Accord. This is lemon law. They need to respond with a refund, or exchange, AND give me a loaner so that I am able to go to work.

  

  Business response

  09/09/2024

  Vehicle has been repaired and returned to customer.

   

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My story starts like this.In 2022 I went to National city, ****** and purchase a 2020 Honda civic with ***** miles on it(manual transmission)and purchased the extended warranty.As time came by, about at ****** miles my car starts having issued and not engaging in 4th gear.As issues started to agrviate, I took it to various of Honda dealers and non of them wanted to respond for my transmission. Until I found pacific Honda.The process started and went perfectly fine until the cost of repair and the repair was done.First of all my warranty didnt wanted to cover the repair or issue, but only wanted to cover my rental car. As the issues and repair came to the light, Honda told me. Clutch is burned, and I ended up paying ***** for a clutch replacement and a transmission rebuilt for my 3/4 gear engagements. They gave me ****** miles or a year of warranty on the job done. I picked up my car from the dealer aproximatly at ****** miles and in April 14 ,2023.Its almost a year and fraction, another ****** miles extra on the car and now my first and second gear dont want to engage. Took it to Honda, told me its not my clutch or my transmission cable, and again want to charge just to check my transmission over ***** dollars.I still have an extended warranty, car with 5***** miles on it. Im really frustrated, mad, unsatisfied, multiple emotions combined, almost lost my job. And my car again f-up in less than 2 years. And its my transmission not the clutch or cable, which is not a tear and wear.I hope to get a resolution or an option. To follow and pursue for a repair at least into my car.

  

  Business response

  07/24/2024

  Our service manager spoke with customer, we explained he does have powertrain warranty on the transmission for manufacture defects.  In order to determine this, we would need customers authorization to remove transmission which he would think about it and get back to us. 

   

  *************************

  Pacific Honda.

• Initial Complaint

  05/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date issue happened: 5-25-24 I am writing this because I was corresponding by email with ********************* about purchasing a car. ***** sent me pricing sheets on two different vehicles. In both emails, he says that these were "cash" prices for the car. I showed up at the dealership and told them that I was comfortable with the price of the car and that I wanted to trade in my current car. They then took my car, inspected it and we came to an agreement that they would give me $19,400 for my trade in. The total "out the door cash price" for the new car was $52,753.61. I have it in writing that this was a "cash price". After having multiple opportunities to inform me about everything, ***** came back and said that I had to finance the car if I wanted the $1000 rebate that was in the cash price that he quoted me. I told him that I don't appreciate the "bait & switch" tactic and that I expect the dealership to honor the price that was put in writing. He said that he would ask the manager. We waited 20 minutes and ***** never came back. He had a junior salesperson come back and try to tell us that we needed to take less for our trade. I told him that I expect that the dealership would honor the written price and he told me that they wouldn't do it and handed me the keys to my car back. I asked to speak with the manager and the manager would not speak with me. He had the junior salesperson come out and tell me that we would have to wait until he helped 3 other customers before he would talk to **** have at least one witness that was present for all of these discussions and I have a written price sheet, which constitutes a contract, and they chose to breach it after I didn't go along with their bait & switch tactics.

  

  Business response

  05/30/2024

  Good afternoon,
  
  
     We have spoken with **************************, however, unfortunately he has purchased at another dealership. 

  Thank you. 

• Initial Complaint

  11/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a Honda Civic on 2020 and my car now is 3yrs old I reached out to Honda Pacific in person and shown them what happened to my car paint. They took pictures of it in the end they said they cant do anything about its a *****. Instead their response is I can but through them a new side mirror and handle to fix the situation and its almost a **** for me to buy just the product and I dont know how much for the installation. Its frustrating for me as a consumer.

  

  Business response

  11/06/2023

  Today spoke with **** and explained that the out of warranty repairs are decided by the manufacture American Honda.  I have offered to make an additional attempt to request goodwill coverage for these repairs.  I do agree it is premature paint peeling and I will see to what extent I can provide assistance.  

   

  **************************

• Initial Complaint

  10/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am a retired senior citizen who recently purchased a 2020 certified Honda Accord from Pacific Honda in August of 2023. The car was described as having a minor accident in 7/12/2022.This model has an automatic emergency braking system. Historically, the car was involved in a front bumper collision which is also the location of the wave radar unit. After driving 117 miles, the braking system malfunctioned. I called the dealership to explain the dashboard warnings and that I needed to "report to dealership". The dealership service center said that it was my fault that the system malfunctioned. This is NOT true! I want a copy of repairs to the body, the braking system, and number of recalls for this car.

  

  Business response

  10/05/2023

  Both ************************* Service Director and *************************** Used Car Director have been in contact will ************** after the sale, since her accident, and before and after her BBB complaint.  We have met with her in person, spoke on the phone and have responded to all emails.  She had admitted to us that she hit a rock while driving which is what damage her bumper, splash shield and camera.  Regardless of this circumstance we will be giving her a full refund and reversing the sale
  
  
  *************************** | Used Car Director | Pacific Honda
  ****************************************************************
  TELE ************** | EMAIL *********************************** | WEB *************************************

  Customer response

  10/09/2023

  The email from Pacific Honda as to the cause of faulty electrical braking system is not true.  I asked the following question regarding post repair scan and whether it has

  performed on the used car after the front end collision and the location of the wave radar unit.  They did not provide a response.
  

  
   ************************* of Pacific Honda, Kearny Mesa, *********

  After the collision in 7/12/2022, was there post-repair diagnostic scan before I purchased vehicle and on what date?  

  All vehicles must have a post-repair diagnostic scan to confirm that no DTCs remain.  Any repair that requires disconnection of electrical components in order
  to perform the repairs will require a post-repair diagnostic scan to confirm  if the component is reconnected properly and functioning.  
  Damage that requires the replacement of body parts will always require a post-repair diagnostic scan.  
  
  I look forward to your response.
  
  Thank you for your co-operation,   *************************** did not respond to the question.

  I was also falsely blamed for faulty system and  was billed for $3,400 (approx) for fixing the faulty system

  No I am not happy with their response
  
  

  

  Business response

  10/25/2023

  Pacific Honda's response to Complaint ID Number ******** (Complaint) regarding the 2020 Honda Accord VIN ***************** (Subject Vehicle) purchased by ***************************** from Pacific Honda. First and foremost, as far as Pacific Honda is concerned, this Complaint has been resolved. On October 24, 2023, Pacific Honda unwound the deal, and refunded to ************** down payment in the amount of $2000 to the credit card charged and issued her a check in the amount of $24,540.95. ************** is no longer in possession of the vehicle and has been made whole. Pacific Honda took this action as a gesture of goodwill and not because it had acted with any malfeasance as more fully set forth below. The facts of this case are quite simple. On or about, July 5,2023, ************** purchased the Subject Vehicle from Pacific Honda. At that time,it was disclosed that the Subject Vehicle had been in a prior accident, where it suffered minor damage. ************** acknowledged having received this information in the Carfax disclosure form, which she signed at the time of purchase. Thereafter, on or about September 6, 2023, ************** brought the Subject Vehicle in for service claiming that because of the prior minor accident the braking system inadvertently activated causing damage to the camera, engine splash shield and bumper. However, during two separate conversations with *************************, Service Director and *************************, Director,************** admitted that she actually hit a rock, which is what caused the damage. This is further confirmed in an email that ************** sent to *****************************, Service Advisor. Nonetheless, in order to resolve this matter, and as a gesture of goodwill, Pacific Honda agreed to unwind the deal and refund ************* her money making her whole. As of this writing, we are pleased to report, as indicated above,that ************** accepted the proposed resolution and this matter, as far as Pacific Honda is concerned, has been fully and finally resolved.

   

  Customer response

  10/27/2023

  
  Better Business Bureau:
  
  The Honda Accord in this complaint had been involved in a front end collision.  The dealership did not disclose all details regarding the repairs.  While driving,

  the electrical braking system malfunctioned.

   

  
  Regards,
  
  *****************************
  
   

  
  

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a van with a warranty. I traded in the van shortly after. I attempted to cancel the warranty by calling the warranty company. They told me to call the dealer to cancel. I called several times and could never get anyone on the phone. I decided to call it a wash since I moved out of state and couldnt go inside the dealer. I traded in the car I traded the van for a few weeks ago and was told by the dealer to try and cancel the warranty through email because its the right thing to do. Its been 3 weeks since I reached out to ****** and he isnt really helping me. I sent an email to the general manager last week and got no response. I just want this warranty cancelled and reimbursed for the amount I financed. Wether it goes towards the new auto loan or to me, I just want this cancelled and it shouldnt be this difficult. Even if I kept the van, its still my right to cancel it anytime.

  

  Business response

  08/09/2023

  ************ was able to provide the documentation that is required to calculate the refund for the vehicle service contract. We have forwarded the cancellation request and documentation to ************************** to process the refund to ************* 

• Initial Complaint

  05/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I mislead into a done deal from the sales manager and tacky sales representative. I was given a done deal number and then changed. I sold my vehicle to make this deal happen and Pacific Honda changed the deal. Horrible way to handle business. I was also told to leave the premises because I referred to them as horrible people. Pacific Honda are misleading and dishonest sales businessmen.

  

  Business response

  06/16/2023

  Pacific Honda and Mr. ******** have resolved the miscommunication regarding this complaint, and we are currently assisting Mr. ******** in purchasing his new vehicle.

• Initial Complaint

  10/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I phoned Pacific Honda and made appointment with service advisor ***** about squealing noise from front wheels/brakes. I wanted complimentary multi-point inspection that was on offer on their website to see if that would diagnose problem. He confirmed that is what I would receive and mentioned that when I arrive with car to make sure I mention squealing noise. When my son arrived with car, he was told they wouldn't look at car unless they test drove car and there was a charge of $169 to do that. I was very disappointed that this was not disclosed upfront when I made the appointment and am confident this was a bait and switch scam tactic to get me to bring my car there. This cost should've been disclosed upfront when the appointment was made and then my son and I would have changed our decision about taking our car there for service. The service advisor Jun did reduce the charge from $169 to $72 but I feel given the circumstances that there should not have been any charge because the complimentary multi-point inspection would have detected that the front brakes were worn and in need of replacing. *** also mentioned that the $72 would be applied to cost of brake replacement work but I can't see using this company to perform this work after this experience.

  

  Business response

  11/03/2022

  As customer requested refund has been processed.

  Customer response

  11/03/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  06/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In Feb 2020, my Honda Insight was disabled by an issue known to Honda that afflicts my year/model & so Pacific Honda rebuilt the pistons portion of my engine. It had been burning oil & leaking it inside the pistons & the sparker burned out. Mar 2020- Nov 2021 I drove only ~**** miles since I was working from home. My car sat most of the time, dripping oil onto my garage floor. I went to my regular mechanic several times & when the oil leak became too great, he suggested I go to the dealer because it would cost ~ $5,000 for him to do it. I presented this documentation when I dropped it off at Pacific Honda on 5/5. I was issued loaner car #**. ***** said that they'd see if Honda would pay for the repair since it was the part of the car that had been worked on by them before. It was 2 years prior, but I drove very little due to pandemic WFH. They called me later in the day saying "we have your *********** get back to you." After several days I needed my house key, so I went in person to get it. ***** said they were still asking Honda to pay for *** *********** was warped. Around 3-4 weeks later I went in to get other items I needed from the car, still no one said anything. No one called me about the work, or give me a quote or status of compassionate care, or anything. I got a call 6/17 saying I need to bring the loaner back. I called back 6/18 & the person who answered did not see anything about my loaner in my notes, nor did they have any information about my repair. 6/20 I got two calls, one from ****** saying "give us a call" and another from ***** returning my call, saying "we have your car still, it needs a head gasket" and "bring back the loaner or we will come get it." I called ***** and he said they were waiting on me to approve work. I said no one had called me to tell me what the work was or how much or any status at all. "Are you saying no one called you about this work at all?" No. "I'll call you back." So no repair done, no calls, soon no loaner either?

  

  Business response

  06/21/2022

  We have spoken to customer regarding what steps we need to take to provide estimate of repairs.  Once we have completed diagnosis we will reach back out to discuss.

  Customer response

  06/24/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

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