ComplaintsforParamount+

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Initial Complaint
10/18/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On September 15, 2024, I signed up for a trial period of Paramount+. I received a welcome email from Paramount + the same day. I reviewed the available programming and decided to cancel the subscription. On September 16, 2024, I declined the auto-renewal of my subscription that was to end on September 22, 2024 on September 16, 2024. I received an email the same day acknowledging my actions to stop auto-renewal. On September 22, 2024, I received an email acknowledging my account had been cancelled. On October 16, 2024, Paramount+ charged my credit card $7.99. I called Paramount+ on October 18, 2024 and my account that they said was still active, was cancelled. They refused to issue a credit.
Business response
10/21/2024
Dear ****,

Thank you for reaching out to us about the issue you encountered with your subscription. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $7.99. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription effective immediately and you'll receive a confirmation email in the next 24 hours.

Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ ****************
Customer response
10/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
10/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I cancelled my subscription, wasn't able to watch but was charged I contacted customer service by phone and would not refund money and referred me to online but there's no refund option
Business response
10/17/2024
Dear *******,

Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. After researching your case, we can confirm that an initial refund in the amount of $12.99 was issued on 10/16/2024 and a confirmation email was sent.

We can also confirm an additional refund in the amount of $23.98 was issued on 10/17/2024. Please allow 7 to 10 days for processing to your financial institution.

Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ ****************
Initial Complaint
10/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Upon reviewing my credit card statement I discovered that the streaming service Paramount Plus has been billing me twice monthly under two different companies. They have been billing me monthly through Amazon Prime Video AND via my **** Subscription. I would like to be refunded $38.94 from Paramount (which is the 3 payments of $12.98 I was charged on January 9th, February 9th and March 9th)
Business response
10/17/2024
Dear ********,

Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

Upon researching your case, since you signed up through your **** and Amazon devices we are therefore unable to manage your accounts.

If you have any further account-related questions (i.e. billing, account changes, cancellation requests, refund requests, etc.), please contact the **** and ****** support teams directly for further assistance using the contact information below.

Roku: ************** or visiting ************************
Amazon: ************** or visiting ************************************;

Your experience with Paramount+ is very important to us and we hope this resolves the issue.

Regards,
Paramount+ Customer Service
Customer response
10/20/2024

Complaint: 22425091

I am rejecting this response because:
What were not going to do is insult my intelligence by asking me to ask the middle man companies for my money back. Whether it was through Roku or Amazon, the buck (specifically my bucks of $38.94) stopped at Paramount Plus! Therefore Paramount Plus is who Im asking to refund my money.

Sincerely,

******** ******
Business response
10/22/2024
After investigating this case, it has been determined that there is nothing more we can do as the issue is with the **** and Amazon billing departments and therefore outside of our control since this is where the user purchased their subscription. We do not have access to the users payment information when purchased via a third party
Initial Complaint
10/11/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Paramount has been debiting my account for $13 every month in spite of my canceling via phone call every month. They apologize and eventually refund but I shouldn't have to look for this charge and call them every single month.
Business response
10/14/2024
Dear Lani,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

After researching your case, we can confirm that a member of our Customer Care team spoke with you on 10/03/24, and assisted you regarding this matter.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ Customer Service
Customer response
10/14/2024

Complaint: 22413130

I am rejecting this response because:
The matter was indeed discussed on 10/3 - when I was told my account had been charged inadvertently and a refund would be issued. Paramount kept their word on that and I was issued a full refund. But they charged me AGAIN on 10/12 and have refused to issue a refund. I was told that Paramount's policy is NO REFUNDS on subscriptions. I asked to speak with a supervisor and was put on hold for several minutes before the agent came back on the line and told me there were no supervisors available. The agent I spoke with about the matter was "Ashley".

Sincerely,

Lani Roberts Paul
Business response
10/17/2024
Dear Lani,

Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

We located a subscription under the name 'L*e**n P**l' and email address, 'l**i@la****ul.com' based on the provided information. As a result, we issued a refund in the amount of $13.90. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription effective immediately and you'll receive a confirmation email in the next 24 hours.
Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ Customer Service
Customer response
10/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22413130, and find that this resolution is satisfactory to me.

Sincerely,

Lani Roberts Paul
Initial Complaint
10/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Between Paramount and YouTubeTV, lies a sneaky and very misleading and misconstrued purchasing means to access Paramount+ networks on *********. Paramount has a agreement I would have to say that allows ********* to interface with their shows and showtime features, under what is called a Paramount+ with ShowTime, Paramount Plan. This plan as a sole subscriber with Paramount is needed for access to their networks, plan specific if going adfree. However, ********* claims to have the same plan mixed in with two other networks under a package called Entertainment Plus, offering Paramount+withShowtime, Start, single MAX and Starz. However after having to cancel my sole subscription with paramount to purchase said **** pkg, no paramount 'original' or other shows are available in the ***** **** has multiple network logos that allow you to directly interface with that network. So selecting the blue, paramount, logo is suppose to give you access to paramount+. Selecting the red paramount+w/showtime, same thing just specific to showtime via paramount.This IS NOT THE **** and the offer not means of resolution or chargeback for their fraud and mis-advertising and non-disclosed network functionality language per-purchase.
Business response
10/14/2024
Dear ****,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

Wed like to make this right and assist with any issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.

Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

We look forward to assisting you.

Regards,
Paramount+ ****************
Customer response
10/15/2024

Complaint: 22410989

I appreciate your response and the willingness to reach out to me. However, something of this nature can not be resolved with a phone call. I have provided you with enough information to go back to your interfaces and affiliate subsidiaries(your tube tv). There is a disconnect between yourself, Paramount+ and YouTubeTV in whaty you are either pushing to them for access to their subscribers or **** versa. Secondly, you allow other companies to offer a plan named after your own plan and then that said plan offers nothing of the kind unlike your actual plan. Paramount+withShowtime is not Paramount+withShowtime. It's strictly Showtime, period. The issue at hand is for you and YouTubeTV, aka ******, get together and resolve this issue not just for myself but for the millions of subscribers that are paying, getting led-on and misguided by the naming conventions and lack of services and network forwarded services. It's not only false advertising you your part and YouTubeTv, aka ******, but it's complete fraud.
If you feel you can provide resolution with a phone call and/or need further information from me, then by all means I'll pick up, but I doubt a phone call can resolve this, as I stated.

Look forward to further communications with you and a resolution.
Sincerely,

**** P
Business response
10/17/2024
Dear ****,

After researching your case, we can confirm that a member of our ************* team spoke with you on 10/15/2024, and assisted you regarding this matter.

Thank you for expressing your concerns. We want you to know your comments are integral in helping us shape future customer experiences and we greatly appreciate your thoughts on the matter. Weve also passed your feedback along to our product team for consideration.

Again, thank you for reaching out to us about this. If there's anything else we can assist you with, please let us know.

Have a great day!

Regards,
Paramount+ ****************
Customer response
10/21/2024

Complaint: 22410989

I am rejecting this response because: There has been no attempt at a single resolution. Nor did your so called representative who was kind, but dismissive of the situation and did not have "all" the information pertaining to this before calling me and was left of the loop and offered me a refund??? Not even relevant to the situation!!
The bottom line is you and ****** and other streaming cos. have teamed up and offer your so called Paramount+withShowtime, but then turn around and don't allow those same cos you've teamed up with access to programs and shows, etc... therefore the 'Paramount+' piece of that package/plan goes by the wayside. You can not tell me your plan to other streaming cos offers ONLY 3 series fill with ads. Essentially a customer is paying for the ShowTime piece of this package/plan. Why not just called it that and remove the question, where is my 'Paramount+' piece of this package/plan. There is much to say regarding this but this will all fall on deaf ears so I'm not wasting my breathe. Your out for money and fraudulent acts so why try to reason with humans committing thievery, as there is none... your always in the right when your are in 500% the wrong.
Companies like yourself and other alike should be ashamed but I guess you like taking advantage of people reaping the rewards from others.

Regrettable and Disgusted,

**** P
Initial Complaint
10/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed up for Paramount + on September 7th, 2024. After some time I cancelled the subscription but during the cancellation flow I was offered 1 months for free. So my account showed that I can use Paramount until November 7th with 100% discount. Today, October 7th, They charged me for the October month. I believe this is unfair and they might be charging others as well. Not everything would like to dig deeper and investigate, and spend time to save $12.99
Business response
10/10/2024
Dear Roman,

Thank you for reaching out to us about the issue you encountered with your account. After researching your case, we can confirm that a refund in the amount of $12.99 was issued on 10/08/2024 and a confirmation email was sent.

Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ Customer Service
Initial Complaint
10/07/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 10/7/24 I attempted to cancel my subscription to Paramount+ online. I was prompted to go through an Apple device as I was subscribed through my Apple ID or do it through the app. Fine, I know how to do that. Except, when I looked in settings I did NOT see Paramount as a subscription and when I went through the app there was no option to cancel. I contacted Paramount directly and they said they could not do anything and prompted me to talk with Apple Support and confirmed the Apple ID it was under. I spoke to ***** Support, provided the Apple ID and they said it was NOT through them and they could not cancel it. I took this info to Paramount and they continued to refuse being able to help me and sent me back to *****. I went back to ***** Support and was again told they can do nothing. I want Paramount to STOP charging my card. I understand that there are different routes charges go through, but if Apple isnt charging my card then Paramount should be able to stop it on their end. And if they cant do it now then they need to sort this out because they no longer have permission to continue my subscription.
Business response
10/10/2024
Dear Johanna,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

After researching your case, we can confirm that a member of our Customer Care team spoke with you on 10/08/2024, and assisted you regarding this matter.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ Customer Service
Initial Complaint
10/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I want to cancel subscription and cant get anyone to talk to and do so. I feel its a scam because they make it extremely hard to cancel a **** subscription that I dont remember signing up for! If possible I want a refund of ***** for the last 4 months!
Business response
10/07/2024
Dear Todd,

Thank you for reaching out to us about the issue encountered with cancelling your Paramount+ subscription. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

We are unable to locate an active account with the provided information. Please call Customer Service at (888) 274-5343, 7 days a week from 8 a.m. to 2 a.m. ET, and we’d be happy to help you over the phone.

Your experience with Paramount+ is very important to us and we hope to resolve this issue soon.

We look forward to assisting you.

Regards,
Paramount+ Customer Service
Initial Complaint
10/06/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I signed up for a free trial on 9/11. The app on my tv was very glitchy so I canceled the subscription the same day. I received an email confirmation of the cancelation. On 9/12 paramount+ charged my card $7.99.
Business response
10/07/2024
Dear *******,

Thank you for reaching out to us about the issue you encountered with a Free Trial with Paramount+. We understand how frustrating this must have been and we sincerely apologize for the inconvenience.

The Free Trial offer is exclusive to first-time Paramount+ subscribers. Upon researching your case, our records show that you previously subscribed to a Limited Commercials monthly plan. However, we are sorry for any confusion and a refund in the amount of $7.99 has been applied to your account. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription effective immediately and you'll receive a confirmation email in the next 24 hours.

Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ ****************
Customer response
10/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Caitlin
Initial Complaint
10/04/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Paramount + like many streaming services has advertisements. They also offer an Ad free package, for which we pay extra dollars. Yet, we still get "promotional interruptions". Promotional interruption is the literal definition of an advertisement. I would ideally like them to remove any and all things that could be considered an advertisement from the ad free package.
Business response
10/08/2024
Dear Chase,

Thank you for expressing your concerns about promotional interruptions on a Paramount+ with SHOWTIME plan. We want you to know your comments are integral in helping us shape future customer experiences and we greatly appreciate your thoughts on the matter. We’ve also passed your feedback along to our product team for consideration.

Again, thank you for reaching out to us about this. If there's anything else we can assist you with, please let us know.

Have a great day!

Regards,
Paramount+ Customer Service

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