Business ProfileforSwan Pools
At-a-glance
Customer Complaints
4 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 1800 W Fremont St, Stockton, CA 95203-2040
- BBB File Opened:
- 8/30/2000
- Years in Business:
- 70
- Business Started:
- 1/1/1954
- Business Started Locally:
- 1/1/1954
- Business Incorporated:
- 12/11/2002
- Accredited Since:
- 3/1/1980
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 3
- Alternate Business Name
- In the Water, Inc.
- Business Management
- Mr. Thomas J. Willard, President
- Contact Information
Principal
- Mr. Thomas J. Willard, President
Customer Contact
- Mr. Thomas J. Willard, President
- Additional Contact Information
Phone Numbers
- (800) 367-7926Other Phone
- (800) 994-7926Other Phone
- (800) 367-7926
Customer Complaints
4 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Frank P
1 star10/14/2024
Swan Pools Response
10/15/2024
This pool was built per our contract with the customer. No "hill" of dirt was left behind. We built in accordance with industry standards. The pool passed final inspection and was completed per contract. We feel this review is invalid and that we did nothing wrong or that wasn't on our contract. We do the best we can but cannot manage clients' expectations in all cases. We will send you a photo and a copy of a document we provide to all customers to ensure they are aware of items that may arise during construction. We will email that separately.
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