ComplaintsforAmerican Honda Finance Corporation

Financial Services

Multi Location Business

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Initial Complaint
10/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I called Honda Financial Services on October 28th 2024 in regards to car that was repossessed, upon requesting to speak to a supervisor, the agent on the line refuse for the allowance of speaking to a supervisor. Perhaps speaking to a person in management could have helped me resolve the matter, but I was denied that privilege. I need someone to get back to back as soon as possible please. I have making payments on this car for 2 and a half years and have just hi hard times.
Business response
11/01/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ****** ******* dated October 29, 2024. **** spoke with the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.
Initial Complaint
10/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Discrimination & disappointed. I had my car loan for 5 years. It is at the end of term. I still owe money towards but not much and the company could not work with me. I experienced financial hardship. Over priced me for the car and high interest rate! The company got more than with the car worth to be exact I put *****, they have me a high interest rate of 19% . I paid ****** towards the car and only owe *****. Nobody could work with and disappointed this how you treated a loyal customer that been with them for 5 years. And they repo my car.I even ask of they can write it of or settle for less the amount and the answer was a big NO
Business response
10/24/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ******** ***** dated October 18, 2024. **** spoke with the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.
Initial Complaint
10/17/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Called for a pay off of my car. Never did I authorize over the phone to take money out of my account. They reached in my banking account thru my app and took/stole money.
Business response
10/25/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ***** ****** dated October 17, 2024. **** spoke with the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.
Initial Complaint
10/17/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been paying extra, to my car payment. I have 38 payment extra of $108.57. When i called to find out to what happened to this money they informed me that I have 6 months extra of payments. MY monthly payment is $391.43. So this means six months of this is $ ********. I called to resolve this and they advise me that I dont have any extra. I just have six moths of penalty free month. I felt that they stole my money, I payed in advance 38 payment that equal to $4,125.66 and not is lost. I feel totally betrayed. I asked for a supervision and they say that no one is available on the phone.
Business response
10/29/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ******** ***** dated October 17, 2024. AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be
closed.
Initial Complaint
10/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In March 2024, I purchased my Acura MDX from American Honda Finance at the end of the the 36 month lease term. I paid in full by check and re-registered the vehicle in my name. I paid my town excise tax when I received an invoice from my town. Subsequently, I received an invoice from Honda as they had also paid the excise tax. I promptly paid Honda and then requested an abatement in April 2024. I called Honda in early May ***************************************************************** it was mailed to *********, **. I have never lived in *********. I informed the agent that the information was sent to the wrong town and was told they would refile for the abatement. I subsequently called back in mid June and was told the abatement for was sent to ************, ** (correct town) on May 15, 2024. I called Honda Motor Finance in July and August after repeatedly speaking with my town assessor who never received any documentation from Honda. I was repeatedly told the information had been sent and there was nothing further to do. In August, I requested to speak with a supervisor and was told I would get a call back. That never happened. I called again in October and requested a supervisor who called me back and indicated that the abatement was again sent by mail to the town assessors office. I have been in regular contact with the assessor and still nothing received. Honda has not provided me any proof that this was actually sent. It is now 7 months later and nothing is resolved. I wait on hold an average of 30 min each time I call and have been unable to get any additional information.
Business response
10/22/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ******** ******** dated October 17, 2024. **** spoke with the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.
Initial Complaint
10/16/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Honda financial is pulling pay,ents from a checking account despite the fact that automatic payments are set for savings. Received a ***** fee from the bank because of this. In trying to resolve this I spoke to THREE representatives. One had no clue, second time asked for a supervisorthere are no supervisors available to escalate calls except for a 24 hour call backthats complaint number two. *** number three verified this fact.
Business response
10/28/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ****** ******** dated October 16, 2024. **** spoke with the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.
Customer response
10/29/2024

Complaint: 22431759

I am rejecting this response because:
The person that called was NOT a supervisor. I never received an initial call from a supervisor as told by the company. This person only contacted me because I submitted this complaint. He would not acknowledge the companys error on the account, as they have a checking number listed as a savings account and tried to put the responsibility on the bank. Since I had spoken with the bank, I knew this was not accurate. The contact person was manipulative and evasive, and wouldnt admit he was not a supervisor. They also did not acknowledge responsibility for the ***** fee assessed to the account for their error.

Sincerely,

****** ********
Business response
10/30/2024
American Honda Finance Company (****) is responding to your correspondence dated October 30, 2024, via the BBB. **** has carefully reviewed and addressed your concerns in our responses dated October 28, 2024. At this time **** considers this issue to be resolved. If you have new information to share,please provide it to us and we will be happy to investigate further.
Initial Complaint
10/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Car was bought used from ***** Will in ******, **. Car has numerous mechanical issues that will cost thousands to fix. No one wants to be accountable and fix it. I'm requesting Honda replace the car or the dealership buy it back as we were sold a lemon.
Business response
10/16/2024
American Honda Finance Corporation ("AHFC") is responding to a complaint received from you on October 16, 2024. We appreciate the opportunity to respond to your concerns.

In your complaint, you mention that your vehicle has mechanical issues.

Honda dealerships are independently owned and operated and **** has an arms-length, contractual relationship with them. **** was not present at the dealership during the sales negotiations and we cannot comment on your experience. However, we certainly want any issue to be resolved promptly. To that end, we encourage you to continue to work with your dealership to resolve the issue or to contact American Honda ****************************************** at ************** to express your complaint about the dealership.
Customer response
10/16/2024

Complaint: 22427672

I am rejecting this response because:
This is the most non sense cookie cutter generic response. I called Honda Corporate and they refused to help. The warranty won't cover. Give me a real answer and not this non sense garbage.

Sincerely,

***** ********
Business response
10/18/2024
American Honda Finance Company (****) is responding to your correspondence dated October 17, 2024 via the BBB. **** has carefully reviewed and addressed your concerns in our responses dated October 16, 2024. At this time **** considers this issue to be resolved. If you have new information to share,please provide it to us and we will be happy to investigate further.
Customer response
10/22/2024

Complaint: 22427672

I am rejecting this response because:
This is an outrage. The issue is not resolved. It was made very clear that the car has issues and Honda did not research nor did they fix the problem. The car's mechanical issues have worsened since I first contacted Honda and the BBB and the car is now currently at a Honda dealership getting a third diagnostic for the numerous codes on the dash board. It is now now showing the following error codes. Road departure mitigation system problem, check engine light, ACC, brake system, collision mitigation braking system problem, hill start assist problem, electric power steering problem, emission system problem, TPMS, SRS system, stability assist system problem. A car with 50 thousand miles should not have these kinds of issues. I spoke to ********* at Honda Corporate on 10-11-24 Friday and she promised to follow up in a week. She has never followed up. To close this case with so many issues on the car and the car getting worse is an outrage. ********* at Honda Corporate is a bold faced liar. On what claims and on what research did Honda come to this conclusion to just close the case with no effort, communication or proper research? Honda does not care about customers, makes inferior products, and does not stand behind them. After close to 25 years of Honda ownership I will never own a Honda again. Also, this car was bought used and I am the third owner. This was confirmed by ********* at Honda. I have no way of knowing what happened under prior ownership. It is clear Honda is just trying to weasel out of being responsible and taking care of the customers and is putting me through undue ******************** hardship and stress. Now my husband and I both work and are down to one car through no fault of our own. I am working with an attorney. The lack of communication, integrity and respect that this company demonstrates is truly disgusting. I am working with a lawyer and will pursue the highest legal resources available to me.

Sincerely,

***** ********
Business response
10/25/2024
American Honda Finance Company (****) is responding to your correspondence dated October 23, 2024, via the BBB. **** has carefully reviewed and addressed your concerns in our responses dated October 16, 2024. At this time **** considers this issue to be resolved. If you have new information to share,please provide it to us and we will be happy to investigate further.
Customer response
10/25/2024

Complaint: 22427672

I am rejecting this response because:
This is a bold faced lie. My concerns are not resolved. ********* said in our call on Wednesday the 23rd that there is nothing they (Honda) can do. Honda is a global multi-billion dollar coporation that certainly has the means to help customers. It is very obvious **************** does not care for customers, does zero research and makes zero effort. Reading comprehension skills are something Honda does not have. Car is currently being worked on with close to ***** in electrical issues plus other pending issues with the engine. Both Honda and my so called extended warranty company refuse to help in any way, shape or form. In no way shape or form is the issue even close to resolved. I have requested to talk to a supervisor or manager and am denied. I want this to go to mediation. I refuse to speak to ********* as she lies, doesn't listen and makes zero effort to listen or help and instead makes excuses for her incompetence. She claimed due to the fact I did not get the car at a Honda dealership that they cannot help. I bought the car at ***** Will ******. The car is used and I am the third owner. Why does where the car was bought make any difference? It is clear Honda is using any excuse in the book to weasel out of helping customers. Any message she leaves is so generic it is useless. I want to communicate with someone in authority that can actually help, not a corporate robot that is spouting nonsense. I have retained a lawyer and will not let Honda bully or intimidate me.

Sincerely,

***** ********
Business response
10/29/2024
American Honda Finance Company (****) is responding to your correspondence dated October 28, 2024 via the BBB. **** has carefully reviewed and addressed your concerns in our responses dated October 16, 2023. At this time **** considers this issue to be resolved. If you have new information to share, please provide it to us and we will be happy to investigate further.
Initial Complaint
10/12/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
To Whom It May concern:I am ******* ***** and on July 11th, 2024 I began financing the motorcycle referenced above from ********** Honda in **********, **. In the finance agreement, $1053 was for "Title Fee". I paid $660 to have the motorcycle shipped to **********,**. When I went to the *** to register the bike, they informed me I could not register it without a title. On August 28 or 29th, the *** sent a letter to Honda Finance to send them a title in my name so I could register the bike. I'll fast forward, I was made aware that Honda never sent a title. I went back to the *** about 4 times trying to get answers. I called Honda Finance several times to get answers. On October 9th, 2024, I spoke with one of your representatives named ****** *******. She emailed me and mailed me a notarized letter entitled: Permission For Customer To register Vehicle. She assured me that if I took that form to the ***, I would be able to register the bike. Well, I went to the *** today, October 12, 2024 and they would not register the motorcycle without a title. This is totally unacceptable! **** I have made 2 payments so far, I paid $660 to ship the bike and I've insured the bike for a full year at the cost of $112 and have not been able to ride and enjoy the bike.A request for title was made on September 25, 2024 from *************************************, *****************************************. They have not received anything from Honda about a title being released to them. No information at all! I respectfully demand answers! I want to know does a title in my name exist, has it been released to Pennsylvania ***, and is there a tracking number to prove it has been sent to Pennsylvania ***? I am requesting that someone with the authority to resolve this issue contact me ASAP, with correct information! I have done my part! Please have a supervisor or a representative with authority to call me Monday, October 14, 2024. Time is of the essence!
Business response
10/21/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ******* ***** dated October 12, 2024. **** spoke with the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.
Customer response
10/21/2024

Complaint: 22415797

I am rejecting this response because: I appreciate their initial response, however, Im waiting for the matter to be resolved once I receive a duplicate title from Honda Finance via the Honda dealership in **********, **. I have been in contact with a representative from Honda Finance named *****. She has been very instrumental in getting details of what happened. We believe the original title was lost in the mail because I was never provided a tracking number. Honda said they applied for a duplicate title and it should come in a week or so. Thats when Ill consider the matter closed, unlike what was stated from the person named ******* in the response from Honda. That was not appreciated! I want them to be sure Im not double charged for tax, title, etc because it was included in the financing agreement although *** done all the ground work going back and forth to the *** and contacting Honda for about 3 months not being able to register nor ride the bike since I had it. If possible, Id like ******************************************* to agree to credit me at least 1 month payment credit because regardless of the circumstance, I made 3 on time payments without being able to ride the bike once! Thank you!

Sincerely,

******* *****
Business response
10/30/2024
American Honda Finance Company (****) is responding to your correspondence dated October 22, 2024 via the BBB. **** has carefully reviewed and addressed your concerns in our responses dated October 21, 2024. At this time **** considers this issue to be resolved. If you have new information to share, please provide it to us and we will be happy to investigate further.
Initial Complaint
10/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have opened a complaint previously against this business about an unwarranted derogatory **** on my credit file. They got back to me expressing that theyre unable to reverse the action. Their reasoning is that the account information I provided was incorrect, which is simply not the case. When I call on two separate occasions to provide my CORRECT banking information, (please reference the banking information provided over the phone call on the two separate occasions and you will see that it matches exactly with my checking account) AND I provide my checking account information separately online, one should think that would be enough justification to remove the **** in and of itself. I will repeat that I have not had a lack of funds in the account at any time. There was an issue on Honda Financials behalf in retrieving the funds from my account for whatever reason. Once I provide my (correct) banking info on multiple separate occasions in effort to pay a bill, it is not my responsibility to ensure that you take the funds out of my account. I will gladly take bank statements and all records and information pertaining to this issue to a lawyer and have them settle this in court if we need to. Im sure I will be receiving more than just a credit report correction if we go that route. I would like to just spare everyone the energy. Another piece of information, in your next investigation take a look at the phone call recording/ minutes, I make a specific statement in the phone call saying something along the lines of I would like to make sure that we have the banking information correct this time so that we do not run into this issue again. I then have them repeat the numbers to me in order to ensure that no mistakes were made in providing the banking information. If I spend any more time or energy concerning myself with this issue then I will make sure that I am compensated accordingly. My prior complaint number is #********.
Business response
10/15/2024
American Honda Finance Corporation (AHFC) already responded to this concern on October 4, 2024.
Customer response
10/15/2024

Complaint: 22414778

I am rejecting this response because you have responded prior to this in an incomplete manner. You have made a mistake and are refusing to acknowledge what is going on.
Please read over my complaint again. If this is not reversed I will gladly just contact a lawyer.
Sincerely,

****** ******
Business response
10/16/2024
American Honda Finance Company (****) is responding to your correspondence dated October 16, 2024 via the BBB. **** has carefully reviewed and addressed your concerns in our responses dated October 15, 2024. At this time **** considers this issue to be resolved. If you have new information to share,please provide it to us and we will be happy to investigate further.
Initial Complaint
10/09/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to urgently request your intervention regarding a critical case of identity theft that has severely affected my credit report. Despite filing a formal complaint with ***************** , the following fraudulent account continues to appear on my credit report, causing unjust damage to my financial reputation.Creditor Name: HONDA FIN Opened Date: 8/1/2017 Account Number: *********This account was opened fraudulently and without my consent, and it is essential that it is removed from my credit file immediately. The continued presence of this erroneous account on my report is unacceptable, and I demand that the creditor be contacted to verify the fraudulent nature of this account and take the necessary corrective actions.
Business response
10/21/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from **** ****** Shokory dated October 9, 2024. AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.

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ComplaintsforAmerican Honda Finance Corporation

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