ComplaintsforTricon Residential

• Initial Complaint

  12/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Applied for a rental with this company. Was charged $49.99 per application which was my husband and I. On December 6th, 2021 received an email saying our application was declined with absolutely no reasoning on why it was declined. I tried calling the company multiple times to find out why and was told they don't know, they don't know. Requested a call back from the person who approves and declines applications and never heard back from the lady. My husband called the following day and was told to contact the credit company that pulls the credit which again can not give out the reason why the application was declined. Contacted the company that does the credit pull they don't see anything. We have good credit and make 3x the amount of rent. We were scammed out of $100.00 with no answers to anything.

  

  Business response

  12/14/2021

  We would like to thank ********************** for taking the time to share his concerns regarding his application fee (Reference Complaint ID: ***********************************, we consistently apply the same responsible applicant screening criteria to all applicants in full compliance with all applicable state and federal fair housing requirements. To ensure a fair, consistent and appropriately rigorous review in all cases, we retain a third party to review each applicant by consistently applying the same criteria. These reviews are comprehensive and include verification of employment, credit, recorded evictions, criminal convictions and combined gross income of all applicants. While ********************** did not meet our rental criteria, we thank her for considering Tricon Residential.

  Customer response

  12/14/2021

  There has been still no resolution to this.  As to why we were declined credit and have not been given any reason from that company. They have taken our money for an "Application" and given no answer. 

  

  Business response

  12/21/2021

  Again, we would like to thank ********************** for taking the time to express her concerns regarding our rental qualifications (Reference Complaint ID: *********.  At Residential, we strive to treat every applicant fairly. It is our business to provide homes to individuals and families, so we make every effort to properly evaluate prospects and facilitate a successful and fair applicant process. In compliance with the Fair Housing and Equal Opportunity laws, we utilize a third-party credit rating agency. The agency objectively qualifies all applicants to rent our homes. Each applicant's privacy is completely confidential. Items that are considered for rental qualifications include previous evictions, bankruptcy,landlord debits, utility delinquencies, FICO score, rent-to-income ratio, civil court history, level of collections, length of rental history, and late payments. We urge ********************** to reach out to CoreLogic, the third-party credit rating agency we utilize, directly at ************ to obtain specifics on her denial. There were multiple items that contributed to this decision however, we would never discuss Ms. ********** exact contributing factors publicly. While unfortunately ********************** did not meet our rental criteria,we thank her for considering Tricon Residential.

• Initial Complaint

  12/01/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We leased a property from Tricon for 29 months. During this period, we paid Property ****************** fees in the amount of $644.00. We have tried repeatedly to have Tricon acknowledge payment of these fees to no avail.When we signed our lease, it was stated that any and all POA fees would be covered by Tricon!

  

  Business response

  12/03/2021

  We would like to thank ************** for bringing his concerns to our attention (Reference Complaint ID: *********.
  
  We have confirmed that our regional team has contacted ************** directly to discuss the *** fees and have applied a concession in the amount of $220.19 to *************** moveout statement.
  
  We thank ************** for allowing us the opportunity to rectify the situation and wish him the best in all future endeavors.

  Customer response

  12/03/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  11/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tricon (TAH Operations) is attempting to collect a debt from my wife and I that we do not owe. Last year we had to terminate a lease early due to a job move. We provided written notice several times leading up to our departure with no response. The first written notice was 8/27/20 in the Tricon Portal. We provided the notice the only way available, through the Residents Portal. We moved 1 month later on 9/24/20. That means they are able to charge us for 60 days prorated rent after move out, for the months of October and November. After months of attempting to contact Tricon. We finally heard from them because our November rent was past due, So at this point they began attempting to collect from us. They kept my security deposit for 1 months rent, and they are attempting to collect the equivalent of 2 additional months rent from us on top of that. I am not challenging that I owe them anything at all, I do owe them 1 months rent. But keeping the security deposit to cover 1 months rent, and asking for 2 additional months rent is a 90 day penalty, not a 60 day penalty as described in our lease. If they can correct this error, I would pay them, but their representatives are like robots and seem to have no ability to correct an error.

  

  Business response

  11/29/2021

  We would like to thank **************** for taking the time to express his concerns regarding the move out statement he received from Tricon Residential (Reference Complaint ID: *********.
  Our team is currently gathering information in order to further discuss the move out statement issue **************** has brought to our attention.
  
  We appreciate **************** patience and will contact him directly once we have additional information.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩