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          Family Ford of Enfield, Inc. has 1 locations, listed below.

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            Business ProfileFamily Ford of Enfield, Inc.

            New Car Dealers
            BBB accredited business

            Contact Information

            65 Hazard Ave

            Enfield, CT 06082-3813

            Visit Website
            (860) 745-1111

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            Customer Reviews

            1.25/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/21/2011

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Family Ford of Enfield, Inc. offers the sales and service of Ford automobiles.

            Business Details

            Location of This Business
            65 Hazard Ave, Enfield, CT 06082-3813
            BBB File Opened:
            9/29/2011
            Years in Business:
            25
            Business Started:
            4/1/1999
            Business Incorporated:
            2/26/2008
            Accredited Since:
            11/21/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Christopher Sarat, Owner
            Contact Information

            Principal

            • Mr. Christopher Sarat, Owner
            Additional Contact Information

            Fax Numbers

            • (860) 741-7888
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Services billed were not rendered causing increased wear on vehicle. Details in attachment.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Joel S

            07/19/2023

            Took my car to Family Ford for maintenance and an AC repair in the winter. They did $1,200 of work on the vehicle. The first warm day of spring, I turned on the AC and it wasn't working. I brought the car back and was charged AGAIN to fix the AC. So they attempted the initial repair and never even checked to see if it was working. Fast forward a couple months to summer. On an extremely hot day, I got in my car and SURPRISE! AC was not working again. This will now be the third time in six months that I have had to have the AC repaired. I expect this to be free since the mistake was on them, but I guarantee they will try to invoice me for a significant amount. Additionally, the service department spoke down to us like we were idiots. They said "well of course it isn't working, the sensor is broken!" as if I'm supposed to know that. Very frustrated with Family Ford's service all around. I am convinced that they intentionally do cheap fixes with hopes that you will have to return and pay them again. Avoid them at all costs. Just about every other Ford dealer in the area is better.
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Connecticut

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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