Business ProfileforEPIC Protect

NEVER purchase a warranty if this company backs it, they will do everything in their power to avoid fulfilling the terms of their warranty. I bought a warranty when I bought the refrigerator and called EPIC Protect when it failed. Two weeks later they finally sent someone out. Because I had left the refrigerator unplugged overnight, the coils defrosted, the unit started working, and the technician threw up his hands and wouldn't even look at the COVERED refrigerator. And he told me to call them back if it failed again. As you can imagine, about 7 days later, the problem returned (not cooling). Approximately two weeks later, they sent someone else out to "repair" the unit. This person looked at the refrigerator, called the manufacturer for support, pushed a few buttons, and ordered a control module. Parts showed up two days later, they scheduled a repairman to come out and install the parts for 10 days later. They then canceled on me and rescheduled a technician four days later so that would be next week if they even show. I have a negative amount of confidence they are going to show up at all. Mind you, at this point, we had lost a lot of food and spent tons of money on ice and food going back and forth to the store. They offer $300.00 to replace what was lost but that won't begin to cover it. I will NEVER buy an appliance warranty again if it's covered by this company or any other third party. We were out of service for five weeks before I solved the problem myself. You can call the main line and get someone but that's as far as you can go. All I can say to this company is thanks for nothing and I'd gladly join a class action lawsuit if it helps recover the cost of the warranty. These people are scammers, no more, no less. I gladly give them a negative rating but will settle for a one-star since that's the lowest you can go. And if they do show up next week, I'll be anywhere else.