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    ComplaintsforPitney Bowes Inc.

    Mailing Equipment
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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Order Issues
      Status:
      Resolved
      On 2/23/23 we requested that one of our lease contracts with Pitney Bowes be terminated as of the contract end date, which was 5/9/2024. I have attached proof of this interaction with Pitney Bowes and on 3/1/2023 we returned the leased equipment . They failed to close the account, and erroneously charged us as if the contract had been renewed. Despite multiple attempts to have this rectified, Pitney Bowes refuses to refund invoice #**********. We simply want to be refunded the amount of the referenced invoice.

      Business response

      11/18/2024

      The notes for Case ******** on 8/23/2022 indicate that the meter is not being used and is broken, but the lease was not terminated.  There was an offer to transfer the call to Technical Support but this was declined and someone from the office would call for support later.  The notes from Case ******** on 2/23/2023 refer to the cancellation of Lease **********.  Case ******** from 10/22/2024 was opened to complete the cancellation of Lease **********. 

      Customer response

      11/18/2024


      Complaint: ********

      Please see the previously attached case document. It is very clearly a request to cancel the lease, which Pitney Bowes did not do. Their references to offering technical support are not shown, nor is there any mention of the office calling them back. We intended to cancel the lease, hence why the equipment was returned.

      For reference, I have copied the text below.

      Case # ********

      Closed
      last updated
      23 Aug 2022
      Subject
      Termination
      Initial Details
      Client called in to cancel the account.
      Account number: **********
      Contract number: **********
      EOD: 09-MAY-2024
      Reason: NO LONGER NEEDED.

      Sincerely,
      ******* ****

      Business response

      11/20/2024

      While the email intends to cancel the lease this was not completed, and there are two different leases involved.  For goodwill Pitney Bowes will waive the $48.02 and offer a refund or credit on the account.  Please advise if you would like to apply those funds to a different invoice or a refund.  

      Customer response

      11/20/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Please apply the $48.02 as a credit to the account.

      Sincerely,
      ******* ****

    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I have been trying to get ahold of Pitney Bowes to find out why our credit card was charged 6 times on October 22,2024 to the amount of $578.28. Every phone number either is disconnected or will not go thru. I have had live chats, no answer, emails do not go thru ..the email address id not found. I need HELP ! Our Pitney Bowes account number is **************** Our business is ****** ******** ***

      Business response

      11/08/2024

      Hello *****, 

      There was an outstanding balance of $578.28 made up of 6 invoices (Invoices #********** ********** ********** ********** ********** **********) for your lease agreement, on 10/21 our collections team called the number ending in **** and spoke to **** ******** who confirmed she was the AP. **** agreed to make payment for outstanding invoices over the phone and paid with credit card. 
      You are able to access these invoice via your online account. 

       Laura  

    • Complaint Type:
      Billing Issues
      Status:
      Resolved
      i cancled a serivce contract i have a confirmation email with a case number and i recived a bill. The case number is no longer active and i can not get in contact with person who handles this

      Business response

      11/04/2024

      Hello ******, 

      Upon review invoice 1026309338 is your annual charge for your maintenance of your ***** **** **** ****, contract number **********.

      Case ******** terminated your Sendpro subscription contract you held with us, contract number **********.

      These are 2 separate contracts, if you would like to terminate your maintenance contract please let us know. 

      Thank you 
      Laura

       

      Customer response

      11/04/2024

      tell them to cancle the contract... This is rediculous they did not post the right case on their support log. 
    • Complaint Type:
      Delivery Issues
      Status:
      Answered
      The tracking was uploaded on October 11th 2024 with some updates to tracking for the following days. As 10/19/24 arrived the package arrived at a random airport with no tracking nor did it say what city & state it was in. Now stuck wherever with no updates, I would like to know if my package is even going to be delivered seeing as it's been over 2 weeks with no updates or new info to work with.

      Business response

      11/07/2024

      We have checked the details and see that the parcel was delivered on November 2nd by the carrier ***. The tracking number is ******************.
      *****************************************************************************************
      Regards,
      PB Client Support
    • Complaint Type:
      Billing Issues
      Status:
      Resolved
      Our contract with Pitney Bowes ended in 2022 but we continued to use their services until June of 2024 which is when we terminated their service. All invoices were paid in full and an over payment of one invoice plus unused postage was refunded to our agency in July of 2024. Recently we began receiving a notice of one unpaid invoice for $33.32. I contact PB advising that the account was closed and paid in full. After making this inquiry they have added 4 additional invoices in the last 12 days totaling $166.60 showing IMMEDIATE ACTION REQUIRED TO AVOID COLLECTIONS. I opened another case with their specialist team showing that we do not, nor did we at the time of termination have an active contract with them. Our previous contract was dated May 25, 2017 for the duration of 63 months, and expired in 2022. I am seeking the BBB assistance to get this account with Pitney Bowes closed and all open invoices removed. I have pages of documentation and copies of communication with Pitney Bowes from 2017 when signing the contract and through the years with their gross negligence of accounting errors. Some of this documentation is attached and more can be provided if necessary to support my case. Sincerely, ********* ***** - Office Manager ******** ********* ******

      Business response

      11/11/2024

      Hello Christine 

      Thank you for contacting us, please accept my apologies in this crossover. 
      I can see you meter was return and contracts have all been terminated, I have also raised credits for the invoices that were outstanding, there is now nothing outstanding on your account. 

      Kind regards 
      *****

      Customer response

      11/12/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* *****
    • Complaint Type:
      Delivery Issues
      Status:
      Answered
      I ordered a valuable and non replaceable vinyl record through an **** ****** in the **. My package arrived in the US over a week ago and nothing has happened with movement. I did not pick this service, however, I have never had anything move so slow and I cannot get a hold of anyone at Pitney Bowes to inform me as to why. The contents of this package cannot be replaced and I want someone to please contact me and inform me of what is going on and to find my package and have it shipped to me.

      Business response

      10/30/2024

      This shipment has been delivered to the buyer on October 28:
      More information is available on carrier's website:
      *****************************************************************************************
      Please let us know if buyer still needs help with this parcel.
      Regards,
      PB Client Support
    • Complaint Type:
      Delivery Issues
      Status:
      Resolved
      Ordered a package through **** October 8, 2024. Tracking number uploaded by seller October 9, 2024. Predicted delivery date between Oct 21-28. Shipping number stopped receiving updates October 17, 2024 with no listed state, city, or zip code. Package may be lost. Items are irreplaceable and need to be found.

      Business response

      10/30/2024

      Hello We show as of 10/29 the item has been delivered, please see tracking details found here ******************************************************* 

      Customer response

      10/30/2024


      Better Business Bureau:

      My package was found and delivered. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *******
    • Complaint Type:
      Delivery Issues
      Status:
      Resolved
      Ink for the send pro mailstation was ordered three times since September and not one order has been received. The customer service portal and telephone calls have not resolved the issue. Pitney Bowes has three invoices for each order still deemed due despite me creating "cases" on their portal. I have tried calling customer service and the phillipine speaking person hangs up on me. I have attached a printout of the three invoices they claim are due for ink that was never delivered and my recent "case" filed online.

      Business response

      10/23/2024

      We have found three orders for ink and all were shipped to *** *** ********* **** ** ********** ** ***** via **** but all returned to Pitney Bowes due to an incorrect address or expired forwarding order on the address.  Order ******** from 9/16/2024, **** tracking **********************, Invoice **********.  Order ******** from 10/9/2024, **** tracking **********************, Invoice **********.  Order ******** from 10/16/2024, **** tracking **********************, Invoice **********.  The second and third orders were placed as a new order instead of a replacement for the missing order from September, so those two invoices are not valid.  We are happy to ship out the ink again if you can provide a current address that **** can deliver to.         

      Business response

      10/24/2024

      We are waiving all three invoices from your account as the ink was not delivered to you.  We apologize for the inconvenience and will make a note that **** cannot deliver supplies to your address and the PO Box must be used.  

      Customer response

      10/24/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They indicated they will be removing the three invoices from my account. 

      Sincerely,

      ******* ********
    • Complaint Type:
      Order Issues
      Status:
      Resolved
      We signed a lease extension to use lease Specific Model Pitney Bowes Postage Machine and Service on 1/4/21. The Lease is for a specific machine/meter that according to Pitney will be Non-compliant and will not work come 12/24. They want us to pay a "Settlement Fee" to resolve an issue that is theirs, not ours. Recently Pitney Bowes sent out emails that the specific meter/machine we lease from the will no longer be compatible with new United States Postal Services Guidelines. They have told us they will not let us out of our lease and we must sign a new contract for a new meter/machine, even though they will be leasing us a soon obsolete piece of equipment. I told them they could supply us with a new machine/meter which works and we will gladly finish out our contract which expires in June of 24' we and we will not be signing a new one for a new machine. They are trying to punish/strong arm us and its not fair. We have a lease for a specific meter/machine... they have to uphold their end of the lease like we do ours.

      Business response

      10/21/2024

      Your lease contract ends June 29, 2025 and we are able to get a waiver from the **** that would allow you to use the meter until that date.  Please confirm you would like this waiver sent so you can use the meter past the **** deadline.  

      Customer response

      10/24/2024


      Complaint: ********

      I am rejecting this response because: I want something guaranteeing this in writing from Pitney Bowes and that there will be no additional costs, and that if the meter does not function property we will be let out of our lease with no fees immediately with no delays.  Also please stop with the scare tactics of send such emails as the one attached which we just received, we have been outstanding customers for years, always paid on ontime... no need to give people such a hard time.

      Sincerely,

      ***** ***********

      Business response

      10/25/2024

      We can offer you a waiver that will allow you to use the meter until the end of the lease.  Pitney Bowes will also provide support, service, and supplies for the meter until that date.  Because we can provide that service and support we cannot end the lease early.  Please confirm that you would like this waiver provided to you so that you can continue to use the meter. 

      Customer response

      10/25/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please process the waiver and confirm once submitted. Thank you.

      Sincerely,

      ***** ***********
    • Complaint Type:
      Delivery Issues
      Status:
      Answered
      I have ordered a custom, unique and irreplaceable item from a merchant on **** who mailed it from the ** via Pitney Bowes. I have not received the item, nor have I received any updates via tracking since it arrived in the United States. I am worried that my package has been lost, and I have no means of contacting Pitney Bowes as their phone line leads to an automated message that just tells me to use the website tracking.

      Business response

      10/21/2024

      Hi Client,
      Thank you for reaching out to us. After some review it appears that the parcel had an estimated delivery of Saturday, October 19 by 7:00 P.M., and shipping to ************* ** *****. Attached are the parcel details for your reference.

      ***************************************************************************************** 

      Please be advised that as we wind down operations, support will be limited for inquiries via email or Client Connect.
      Effective October 30, 2024, for any questions or concerns regarding your account, please contact one of the following individuals:
      • Ben L***** **********************
      • Buddy B****** ***********************
      • Michael H*********** ****************************

      We appreciate your understanding and cooperation during this transition.
      Best regards,
      PB Client Services Support

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