ComplaintsforPitney Bowes Inc.

Mailing Equipment

HeadquartersMulti Location Business

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Initial Complaint
12/13/2021
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed an order from an online merchant on 11/21 and was shipped through ********** which is owed by Pitney Bowes. It is now 12/11, 21 days later and I still don’t have the package. It’s been sitting at a facility 20 minutes from my home for 10 days with no movement. No one answers the phone and there is no resolution. Item coming from ********** ** *** I can’t believe this company is still in business. My tracking number is ********************************** I need a follow up asap.
Business response
12/21/2021
******** *** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** ***** ******* **** ******** *** ****** ****** ** ***** ******* ****** ***** ******** ******* ********************** *** *** ** *********

Dear ******,

I am in receipt of consumer complaint ID #********

I had reached out to see if there were any updates last week but did not hear back. Now checking that tracking # **********************************, it shows this was Delivered at the residence's Parcel Locker, yesterday Dec 20 at 12:12 PM.
The customer should now have this package at their home.

Pitney Bowes now considers this case resolved with the delivery of this package.

Thank you!

Respectfully Yours,
Cinthia, Client Advocate
Initial Complaint
12/10/2021
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a product from ****** and the seller's origin is *****. I was able to track the item's location all the way up to November 23, 2021 and the last location is in ******, ****** ********** was the origin shipper. No issues with them. The package was handed off to Pitney Bowes, (a shipping partner) and was given a **** tracking number sometime prior to November 23, 2021. All subsequent tracking inquiries into the location and ETA of my package shows this item is STILL in ******, ****** Contacting the **** shows the item was not yet received by the ****. Therefore, the package is STILL in ******, ***** as of this date, (December 10, 2021). Contacting Pitney Bowes resulted in an unproductive exchange where I was told to contact the seller, (who is in *****, and the only ******* I speak is that which is on a ******* restaurant menu.) The customer service representative's grasp of the English language was pathetic to say the least and when I asked to speak to his supervisor I was told that there was no supervisor working today. So, I was unable to get any information and I was lied to because there's ALWAYS a supervisor available at any business. The tracking numbers for all are below. ********** Tracking # is ******************. The item was shipped on November 13th. Pitney Bowes used a **** tracking number. That number is ************************** The package arrived in ******, ***** on November 23, 2021 at 8:21 AM and has no left whatever facility Pitney Bowes has in ******, ****** Contacting the **** shows the package is not yet in their system and the tracking number is valid.
Business response
12/31/2021
******** *** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** ***** ***** **** *** ** *** ** *** ****** ** ***** *** *** * ******** **** *******
I am in receipt of consumer complaint # ********.

Regarding parcel **********************************, this is from one of our international clients (******) and was last scanned on 11/23 in ******, **.

Looking further into our network I do see this parcel also received an automation scan at our *** facility on this same date, indicating the parcel and/or label may have been damaged in transit. Given the time elapsed since the last update, I would not expect this parcel to progress further toward its destination.

The consumer should reach out to the merchant for resolution.

Respectfully Yours,
Rebecca, Client Advocate

Customer response
01/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me because there isn't a damned thing I can do about it. Pitney Bowes, in my book is staffed with incompetent morons!

Sincerely,

***** *****
Initial Complaint
12/08/2021
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I made a $370 purchase on November 29, 2021 from ****** and they use Pitney Bowes to ship the item. The original delivery date was December 2, 2021. Almost every day since then, the package has been getting delayed by 1-2 days. The estimated delivery is now December 13. PB has had the package in their *** facility for almost 72 hours now and it is not moving. They have not transferred the package to **** so **** has no tracking information. PB is refusing to talk to me, the customer, and only accepting communication from the merchant however, the merchant is also resisting my request for assistance. Pitney Bowes has said 1. The package has been handed to ****, 2. The package is delayed due to abnormally high shipping volume, and 3. The package cannot be shipped until an additional hundred or so packages fills the pallet (alluding to theyre holding it in a warehouse somewhere). An organization should not give 3 different reasons for a delay and then refuse to explain what is actually happening. I just got off the phone with ****** and they were also told by PB (I sat on hold with ****** while they called) that they will refuse to provide delay reasons with the merchant as well. I have zero faith in PB *** * ** *** ********** *** * ******* **** * ****** ****** ** *** ** ******* ****** ** ** ***
Business response
12/13/2021
******** *** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** *** ******* ** ***** ****** **** * ******* ** ***** *** *** * ******** **** *******

I am in receipt of consumer complaint # ********.
We are unable to assist the consumer. There was no tracking information provided to us.
We can review further, once we receive the tracking number for the package if the consumer would like to provide.

Respectfully Yours,
Rebecca, Client Advocate
Initial Complaint
12/07/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing from **** ******* ******. There was overpayments of over $1,000 on our accounts, case# ********. They are giving me an impossible time on the phone. At first they refused to acknowledge the issue. They promised me call backs multiple times, and I haven't heard back from them yet. ( This is going on for weeks already). I tried reaching the managers, but they never pick up the phones......
Business response
12/14/2021
******** *** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** **** ******** **** **** ****** ********* ** ***** ******* ****** ***** ******** ******* ************************* *** *** * ** *********

Dear ******,

I am in receipt of consumer complaint #********.

The case provided - ********, has been under investigation with active case updates since 11/29.
Some cases, especially for missing or misapplied payments can take 2-3 weeks at times for final resolution. Notes indicate there was already a portion of the refund was already processed for $480.79 on 12/6.
The remaining request for refund total of $$328.98 and $32.00 was just raised yesterday on 12/13, so this does take some time to process and be sent out.

I have requested that the agent working this case provide an update once available, on when this check should be expected and have also raised the case to highest priority for quicker final resolution.
The refund for the requested amounts is already routed to the correct team under the correct process, we do apologize for the delay in resolution.
The client can also log onto their online portal for quick access to the case and the updates as well as notate any questions or concerns they still have.

Respectfully Yours,
Cinthia, Client Advocate

Business response
12/14/2021
******** *** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** **** ******** **** **** ****** ********* ** ***** ******* ****** ***** ******** ******* ************************* *** *** * ** *********

Dear ******,

I am in receipt of consumer complaint #********.

The case provided - ********, has been under investigation with active case updates since 11/29.
Some cases, especially for missing or misapplied payments can take 2-3 weeks at times for final resolution. Notes indicate there was already a portion of the refund was already processed for $480.79 on 12/6.
The remaining request for refund total of $$328.98 and $32.00 was just raised yesterday on 12/13, so this does take some time to process and be sent out.

I have requested that the agent working this case provide an update once available, on when this check should be expected and have also raised the case to highest priority for quicker final resolution.
The refund for the requested amounts is already routed to the correct team under the correct process, we do apologize for the delay in resolution.
The client can also log onto their online portal for quick access to the case and the updates as well as notate any questions or concerns they still have.

Respectfully Yours,
Cinthia, Client Advocate

Customer response
12/14/2021

Complaint: ********

I am rejecting this response because: I would like Pitney Bowes to issue a refund check in less than 14 business days, and I would like for them to send it with Priority Mail.

Sincerely,

**** ********
Customer response
12/14/2021

Complaint: ********

I am rejecting this response because: I would like Pitney Bowes to issue a refund check in less than 14 business days, and I would like for them to send it with Priority Mail.

Sincerely,

**** ********
Initial Complaint
12/06/2021
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I would like to speak to a representative at Pitney Bowes about a new lease agreement and an issue I am having with my current equipment lease. I have been attempting to contact Pitney Bowes for 12 months. They have refused to respond to emails and phone calls.
Business response
12/13/2021
******** *** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** ***** ***** * ** *** ****** ***** **** ****** ** ***** ******* ****** ***** ******** ******* ****************** *** *** * ********

Dear ******,

I am in receipt of consumer complaint #********.

There have been no raised cases for this account since November 2020 - case ********, where client called to pay their bill.
It does note that they were transferred to Client relations to discuss their lease options, but no notes from that department on what was discussed.

If the client requires additional assistance from sales relating to their lease options, they may call the support number for client relations -************ between Hours: *:00 am - 6:30 pm EST or they may also raise a case online and someone will get a hold of them regarding their concerns/questions.
I am not seeing there have been any cases raised requesting this since November of 2020, therefore, they would be no way anyone would know that they wish to be contacted in the past year.

Respectfully Yours,
Cinthia, Client Advocate
Initial Complaint
12/06/2021
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Package sent through from ********** through Pitney Bowles to be transferred to ****. Has been in ********* ******* for 7 days with no movement of package. Tracking number 9**********************091
Business response
12/13/2021
******** *** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** ******** ***** **** ******** ** ****** ******** ** ***** ******* ****** ***** ******** ******* ******************** *** *** * ********

Dear ******,

I am in receipt of consumer complaint #********.
The tracking #9**********************091 shows this package was delivered on December 7th at 3:10pm at/on the front Porch of Residence.
If the package is not found, the customer should consider reaching out to the seller for replacement of the item.

Respectfully Yours,
Cinthia, Client Advocate
Initial Complaint
12/03/2021
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Package sat for 2 weeks in ****** Then arrived in ******* where it has sat for 3 more days. This is ridiculous. If you can't get it here, it's only 3hr away. I'll come get it. Tracking number **************************
Business response
12/13/2021
******** *** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** ****** **** ** * *** ** ********** ** ***** *** *** * ********
Dear ******,

I am in receipt of consumer complaint # ********.

The package associated with tracking ************************** was delivered on December 10th. The package was delivered in/at mailbox.

Respectfully Yours,
Rebecca, Client Advocate
Initial Complaint
12/01/2021
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I own a monthly subscription box small business. I order merchandise from **** for my boxes. My seller sent me an item for my December box and rushed shipped it in 4 packages. The packages arrived to Pitney Bowes warehouse in *********** ** 11/19. Tomorrow is 12/1. They are STILL sitting there. I called **** and they confirmed that they are waiting for Pitney Bowes to turn over the packages to them. They also said that PB has not been to the ****** **** post office in about a month to pick up return parcels. How is this possible?? My December boxes need to go out in the first week of December but I cannot do that with my final item! I am extremely upset and stressed out right now as I’ve worked so hard and spent so much of my personal money to grow this business. I have emailed and ** messaged the company as well. I would just like to get someone to send out my packages to **** asap!
Business response
12/07/2021
******** ** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** ****** ***** **** ******* *** *** ****** ***** ** ***** ******* ****** ***** ******** ******* ************************* *** *** * ******** **** *******

I am in receipt of consumer complaint #******** . Thank you for your inquiry.
We have been experiencing volume levels well above normal as the result of an increase in online retail, as well as safety concerns stemming from the ongoing health crisis.
Juliet did not provide a tracking number therefore; we are unable to assist.
The tracking details would give something to go off of, and be able to assist with further updates.
We Sincerely apologize for the delay.

Respectfully Yours,
Cinthia, Client Advocate
Initial Complaint
11/29/2021
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a item on **** and, the seller used this shipping company as, in the sellers description it stated **** international priority shipping. However that was not the case. It was sent Pitney bowes expedited shipping. Tracking number ******************** Then another tracking number was provided ********************************** this tracking number is **** parcel select the slowest shipping speed which I didn’t find out tell after the fact. Pitney bowes has had my package in ** for over a week now. No movement no tracking updates nothing it’s just sitting. My package was to arrive by November 22, 2021 it’s not November 28 with no updates, no movement going on eight days. I paid expedited shipping my item should have been shipped as, such. I’ve tried to call Pitney bowes you can’t get through to there customer service or, get any idea where my package is at. I just want my package I paid extra for shipping I understand sometimes things can be backed up but we’re talking about two weeks going on three.
Business response
12/07/2021
******** ** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** ****** ***** **** ******** ***** ** *** *** ********** ** ***** *** *** *********
Dear ******,

I am in receipt of consumer complaint #********.

Thank you for your inquiry. I apologize for the delay in receiving your package.
We have been experiencing volume levels well above normal as the result of an increase in online retail, as well as safety concerns stemming from the ongoing health crisis.
Re: **********************************
November 30, 2021 - Delivered, Front Door/Porch
For additional information or resolution to your issue, please contact your merchant or retail outlet directly. In addition, the most recent tracking information will be available at ************************.

Again, we apologize for the delay.

Respectfully Yours,
Rebecca, Client Advocate

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