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            Business ProfileUEC Fence & Decks

            Fence Contractors

            Current Alerts For This Business

            Government Action: BBB reports on known government actions involving business’ marketplace conduct::
            Home Improvement Fraud: Luis A Lopez UEC Fence Decks

            10/2022: A warrant has been issued for Luis A Lopez of UEC Fence and Decks for Home Improvement Fraud by False Pretense. Consumers should contact the Delaware court at: https://courts.delaware.gov/jpcourt/

             

            Contact Information

            Dover, DE 19904-3883

            Visit Website
            (302) 563-7900

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            32 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            UEC is a specialized contractor providing residential fencing and deck services throughout the State of Delaware.  Specific services include:

            • Residential Decks (New and Resurfacing)
            • Custom Decks
            • Fence Installation
            • Railing Installations

            The company accepts cash, check, and credit card payments, and financing is available.

            Business Details

            Location of This Business
            Dover, DE 19904-3883
            BBB File Opened:
            1/4/2017
            Years in Business:
            10
            Business Started:
            6/1/2014
            Business Incorporated:
            5/17/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Universal Exteriors LLC
            • Universal Exterior Contractors
            Business Management
            • Mr. Luis A. Lopez, Owner
            Contact Information

            Principal

            • Mr. Luis A. Lopez, Owner

            Customer Contact

            • Mr. Luis A. Lopez, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            32 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/16/2022

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            On March 30, 2022, I received quote # 2455 from **** *****, Universal Exteriors LLC to have a three-rail vinyl fence installed. We agreed to the amount of $5,710.50 and he requested a deposit of half upfront which was $2,855.25. I have the receipt for the deposit and an email from UEC acknowledging. I contacted my HOA to advise I was getting a fence and they required an exact drawing of how the fence would be attached. I notified UEC on April 26th of the request, and he replied on May 2nd that he would work on it that evening. Nothing was ever received. On May 9th, contacted UEC to find out the start date and he replied the fence was to be installed June 22, 2022. On June 17th I asked for an approximate date since I had upcoming vacation plans. There was no response, and I sent additional emails: July 1st, July 12th, and July 25th. August 16th he finally responded with a long email of excuses, and I stated to him on August 19th that I wish he had been upfront and not wasted our time. He asked for a chance to do the job and would communicate better. We emailed him October 5th, October 10th and Oct 13th about our fence, and he never replied. We made phone calls, left messages almost daily to refund our deposit. On November 10, 2022, we demanded a refund in writing, and we still have not heard from him.
            Read 31 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Crystal B.

            10/13/2022

            Luis was supposed to have our deck done in June, took our $6,800. deposit and here we are In October and NOTHING has been done! He has given multiple excuses such as he caught employees stealing from him, he's working with a skeleton crew, unable to find good employees, he took on too many projects, is currently working on a "nightmare 2 story deck" that has taken up all of his time....We tried to have compassion for him, due to the fact that he allegedly was having such a hard time since he caught employees stealing from him and he had great reviews prior on his website. Once we finally decided enough was enough, and have been requesting our money back since September 21st and have yet to see a dime!! This is unbelievable and I wish we would have never contacted him for a deck! Neck step, Attorney General's office and Delaware State Trooper Division!
            Read 4 More Customer Reviews

            Local BBB

            BBB Serving Delaware

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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