ComplaintsforBeall's, Inc.

• Initial Complaint

  09/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Consistent dumping of metals from morning till evening. Consistent loud noise all day long and on weekends. This is at the warehouse distribution Ctr off 44th in *********. Also the security lights shipped e I. Our homes that border the facility. But the LOUD NOISE of the dumping is out of control. You can actually feel the ground shake.

  Customer response

  09/23/2024

  It is the Bealls Distribution/warehouse located off 44th in ********** 

  Business response

  10/21/2024

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the activities at our warehouse distribution center.Your concerns about the consistent dumping of metals, loud noise, and the impact of security lights on neighboring homes are very important to us.
  
  We are committed to addressing these issues promptly. Here are the steps we will take:
  
  Noise Reduction: The distribution center underwent a major renovation in one of our processing areas. The project is now complete, so you should no longer hear the dumping of metals and loud noises.
  
  Operational Adjustments: Our team will review and adjust the operational hours and methods to minimize the disturbance caused by metal dumping, especially during early mornings, evenings, and weekends.
  
  Lighting Concerns: We will assess the positioning and intensity of the security lights to ensure they do not disrupt the comfort of nearby residents.
  
  Distribution Center *******: ******* ******** **************. Please reach out if you have any further concerns.
  
  We appreciate your patience and understanding with this issue. Please feel free to contact us directly if you have any additional concerns or suggestions.
  Thank you for your feedback.
  
  ******* ********
  Divisional Vice President, Distribution Services
  Bealls, Inc.
  **************************************************************
  **************

  Customer response

  10/27/2024

   
  Complaint: 22321097
  
  I am rejecting this response because:

  earlly morning (4:30am) trucks backing in and slamming into dock. Drivers racing thru the docks area with empty trailers cruising over speed bumps sounding like they hit something. I would really appreciate that I/we meet with the one in charge to discuss concerns in person. We are the original owners and no one has even met with us when requested. I lost my job due to lack of sleep to be productive due to continual noise. I really want to discuss personally and be a good neighbor. Thank you
  
  Sincerely,
  
  ***** **********

  Business response

  11/06/2024

  Dear Ms. ************************ you for reaching out and sharing your concerns with us. I understand that the response to the lighting issue has not met your expectations and that this continues to affect your comfort at home. Your patience throughout this process is greatly appreciated.
  
  We acknowledge the points youve raised, particularly regarding the adjustment needed to prevent the light from shining directly across from your home. I will make sure this issue is escalated and reviewed thoroughly so that an appropriate solution can be identified. Additionally, I understand the disturbance caused by the early-morning truck activity. Ill communicate this issue as well to the relevant parties to see what steps can be taken.
  
  Thank you again for bringing these matters to our attention. If there are any updates, I will keep you informed. We will work diligently to ensure that a resolution is reached.
  
  Best regards,
  ******* ********
  Divisional Vice President, Distribution Svc
  **************************************************************
  **************
  

  Customer response

  11/07/2024

   
  Complaint: 22321097
  
  I am rejecting this response because:

  I want to meet personally. I can be reached via text  to my phone# ************ or email. My phone tends to not put calls through. The lights, fast driving w/emptytrailers over speed bumps is atrocious, the beeping of 1 particular driver which takes so much time to backup is unbearable. And the wall needs to be addressed. I really want to speak personally. I am a fair understanding neighbor. Thank you

  
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  09/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On Friday 30 August I purchase 3 pair of shorts from Bealls Florida via online shopping. On their website the price for 2 of the pair was listed for $19.99. I have copy of the email showing the price as $19.99. I also have a screenshot from their website showing the price as $19.99. Later in the day when I checked the status of my purchase I notice that they were only sending one pair. Thats understandable since it is the end of shorts season. What isnt alright is the change in price. They are now trying to charge me $32 for the pair. This was not a buy 2 pair to save. It was the price per pair. I called their customer service and I got the run around. I was told they would send me a mailing label and could return the over priced pair when they arrived and they would refund the $32 they are now charging. I said why could you pay to ship them to me and pay for me to return them, but you cant do the honest thing and keep the price at $19.99. The price I agreed to pay. I feel this is fraudulent on their part. I was asked to forward my the order emails for these shorts to Attn: ********. I took care of that on Saturday 31 August. I havent heard back. I also havent received a tracking number for these items. Photos should show the price I was quoted on my original order, the price on their website and the new inflated price I didnt agree to.

  Business response

  09/11/2024

  We have followed up with ****************** and left her a message. The guest ordered two pairs of shorts. One was priced $20 and the other priced at $32. Price adjustment was made for $12.01 on the guest order. The guest has been instructed to reach out to guest services if she has any concerns or questions. 

  Customer response

  09/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I am a frequent bealls customer ! Per my shopping history I have received $5 rewards from bealls from I store purchases and my last 2 visits I was given a $5 reward to use and it was used but not by me ! Per when I contacted the corporate bealls customer service I spoke to a rude lady around 9:15 a.m this morning and the lady was nonchalant as well as disconnected the phone on me when I disputed her response in regards to me spending the reward ! I stated that per my shopping history which the next lady that I spoke with after I had to call back because the first call the representative disconnected the phone on me ! ****** who was the generous customer service representative who confirmed my previous shopping history only consisted of toddler purchases and mostly size 7 so the size 8-20 was not me ! She was able to assist me ! but my issue was the previous encounter was unprofessional and uncalled for ! Which needs to be addressed! If she can hang up on me Im pretty certain I wasnt the only person she disconnected the phone on ! With that kind of behavior Im unsure if I would make future purchases with bealls !

• Initial Complaint

  07/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have made 3 purchases in the last year all of which the cashiers have told me they cannot find me in their system to apply points. I have my telephone number and information registered for many years. Most recent stores are: ************** two times and ***** once. Purchases total ******

  Business response

  07/26/2024

   

  We have found that the guest is not registered with our reward program.We have searched with the guests name and the phone number. We have also tried to reach **************** and left a voicemail to contact us at the earliest convenient time. 

• Initial Complaint

  07/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In the past 2-3 weeks, I received two different Bealls credit cards. I tried to set up my account on-line, however, it wouldn't recognize the log on or password I had set up. On July 7th I called the number on the back of the card and they confirmed that credit card was valid and activated. However, after several attempts, I was locked out of my account, so the representative told me I would have to wait until today to try and get into my account. Once again today, i tried logging into my account with the log on and password I originally set up. Once again, it didn't recognize my information. So once again, I called Bealls and told them I needed help getting into my account.Once again they confirmed that they could see my account and that I was locked out of it for 7-10 business days! Seriously??? This is insane. I requested to talked to a technical support person that could help me with my account and the person said there wasn't anyone that I would have to wait 7 -10 business days. This is the craziest thing I have ever heard of. I preceded to tell her, once I get into my account, I will pay it off and never use a Bealls card again. I've never had such a difficult time setting up my account online and then not being able to get into the account.This is the most ridiculous thing I've ever heard of. I would not recommend opening any Bealls credit card account. I think the issue is probably because of how they set up my account in the store when they offered me the credit application. They were having issues then and I feel that's why I can't see to get my account set up online. I am totally frustrated with all the time I have wasted with this credit card company.

  Business response

  07/12/2024

  This complaint was sent to the wrong company.  Please send the complaint to Comenity Bank that administrates the Bealls credit card for further assistance.

  Customer response

  07/15/2024

  I did receive a call from ***** at Bealls corporate office and she explained that they are trying to get the bank to give me access to my account.  I never received a call from anyone at the bank. On Monday, July 15th, I called the Bealls corporate office and they said I should have access to the Bealls Florida credit card.  However, ***** told me to use the regular Bealls outlet card because that's where the charges from the store are on.  I was able to get into the Bealls Florida account, but I still can't get into the Bealls Outlet credit card account where the charges are posted.

  This is very frustrating because I'm getting nothing but the run around from the corporate office. They assured me I would not be charged for any late charges, however that doesn't do me any good if I can't have access to the account where the charges are posted.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Yesterday I placed an order with Bealls store in *******. Theyve sent me emails it was a fairly large order. Usually ordering online I get an immediate email receipt. But *** received no receipt for my order. Im concerned. Can you help?I cant tell you the amount as I didnt get a receipt but it was around ****** also there was no info about returns if needed which might accompany a receipt. Very strange all I have is a screen shot I took of my purchase. Its not enough. I want a receipt! I think this lack of receipt is irresponsible.

  Business response

  07/02/2024

  
  After further review it is confirmed that an email confirmation for your order was sent on 06/19/24 at 6:03PM CST and opened on 06/23/24. If you still have any questions or concerns, please feel free to contact our guest services line at ************. An agent will be more than happy to assist you. 

  Customer response

  07/03/2024

   
  Complaint: 21876353
  
  I am rejecting this response because: I expect a receipt immediately so I can determine any mistakes etc I never received a receipt. I received numerous ads however. I never received a receipt with order number or details. Its only in the box when the order came. I have no way of knowing if these were in fact the prices I thought I was paying. It could be. I just have nothing to refer to. This is not good business. I dont get this kind of treatment from anywhere I buy merchandise. A woman called leaving a message. She said nothing about my receipt. She only asked if I had received my package. She said it had been sent. Did I receive it(?)  no mention of emailed receipts. Which I never received.  

  it was 3 packages arriving in different days. 
  
  Sincerely,
  
  ***************************

  Business response

  07/10/2024

  Hi ******,
  We are elevating this to our loss prevention department for further review and resolution. 
  Someone in that department will reach out to you in the next 3-5 business days.

  Customer response

  07/10/2024

   
  Complaint: 21876353
  
  I am rejecting this response because:. Just forget about it. This was a complaint that I didnt receive a receipt. They dont even understand. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 6/10/24 me and my family member went to our local bealls outlet and while shopping I was approached by 3 police officers and they grabbed me by my arms lead me out of store and when I asked why and what was going on they informed me that the store employees claimed I was stealing they then searched me and my purse and said they have trespassed you so don't cone back I said but I didn't steal and you checked me I don't have any merchandise how can you treat someone like that the police officer then says ma'am they don't want you back in store and so I left. This was so embarrassing the store was full of ppl that I know my grandson was with me so the humiliation and embarrassment I can't describe in words

  Business response

  06/21/2024

  We have elevated the complaint to the store field team to resolve. The guest should be receiving a call from the stores senior leadership team within the next 3 business days.

  Customer response

  06/24/2024

   
  Complaint: 21848131
  
  I am rejecting this response because: I feel like they aren't taking this serious. This incident embarrassed me in front of family and friends along with a store full of my hometown residents falsely accused me with no evidence and trespassed me from that store and they respond with they will escalate the concern. This makes me furious I don't want to speak to anyone from that store because my complaint is about that specific store and the employees. ***** do better ...

  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called bealls customer service to ask if they would wave late fess If I paid my balance in full. They connected me to collections ***** I spoke to them on 4/3/24. Her name was ***************************** at # ************. She said if I paid my balance in full of ****** she could remove the ****** late fee. I had already set up an auto pay for ***** for 4/4 so she split that and I paid ***** over the phone with her. I asked several times if the 150 late fees would be waved and that it would bring my balance to 0 zero. She said yes that it would. When I checked my account nothing was taken off and I still owed the 150. So I called again the bealls customer service on 4/12 and told them what happen. I was told the would review it and listen to the phone call then make a determination. That # was ************. And my balance was down to 117. I called same customer service # today. And was told they could only remove 1 late fee. They told me that since the collections **** were the ones who said they could take the 150 late fees off I would need to call them. So they connected me to that ***** The lady I spoke to today said **** could not wave any fees. When I asked what about what I was told on 4/3 and they said they could not remove any late fees. I asked what about what ***************************** told me on 4/3 that she could. I was told they could not. I asked if there was any documentation from that call and was told no. I asked if I could speak to her and they said no I could not. So I was lied to by this person. Told she could wave all the late fees I paid the balance she told me I had to and the 150 late fees were not removed. If they did listen to the phone convo they woud have heard her tell me that. So I was either lied to or this lady did not have the authority to remove my late fees even though she said she would and could. This is not right and I was lied to and mislead u did what they asked abd paid my bill the did not do what their employee promised I am in the right here

  Business response

  05/03/2024

  In an effort to resolve on your behalf, we have forwarded your concern to Comenity Banks complaint department for further review and consideration. You will receive a follow-up call and/or letter providing resolution from Comenity Bank

• Initial Complaint

  04/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I placed an order for 3 items the one I want a refund for is a white pair of capris. I called to ask for a free shipping label to send them back since they are so thin you can see thru them, I am a senior lady and very modest so I want to send them back. customer service was very rude and said i have to pay to send them back which i don't think i should pay for something that is inferior. I want the item taken off of my bealls card. I do not drive so I cannot take them back to the local Bealls. I am a lady of 91 yrs old and shop online only.

  Business response

  04/24/2024

  Bealls has attempted to contact ************ by phone without success.  We will attempt to reach out to ************ by email to obtain the order information so we may resolve with ************.

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to bealls in ********* fl on 04/02/24 guessing they close @ 9:30 on weekdays I thought they close at 9:30 ! Its 9pm and so I called and the lady got smart mouth with me and stated is it the Friday night and hung up the phone so I called her back and stated so you hung up on me I will be filling a complaint ! She really dont need to be working for bealls or in customer service with that attitude and demeanor ! Apparently she dislike her life and her job to act in that manner!

  Business response

  04/18/2024

  We have elevated the complaint to the store field team to resolve. The guest should be receiving a call from the stores senior leadership team within the next 3 business days.

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