ComplaintsforBeall's, Inc.
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Complaint Details
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Initial Complaint
03/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I went to the *********** ** location. My child was stalked by the associate ******. I didnt think anything of it and just decided to continue you on with what originally came in to purchase. We went to home goods section and purchased a mattress cover primarily and another item. However when we get up to the front to pay, ****** says wheres the hard tag I said it wasnt one on it and its one back there completely open, why? Doesnt it supposed to be? He said yes its bc some people put other things in it to steal. So I said, do you want to open it and check? He said no its on camera anyways. This really didnt sit well with me after I completely my purchase I didnt really make it to the parking lot and decided Ill just get a refund. ****** gets on the Walkman saying this customer wants a refund bc she got an item without a hard tag on it and says its an open one back there This was the 2nd time he directly states he thinks Im stealing. The first moment me and my child walked in was confirmation that he immediately racially profiled us as thieves. I paid for my items with my debit card and gave my rewards number. Not only that I hold a store credit card and as well with this company. I reached out and filed a complaint and didnt receive a response at all from corporate to rectify this.Business response
04/04/2024
We have elevated the complaint to the store field team to resolve. The guest should be receiving a call from the stores senior leadership team within the next 3 days.Initial Complaint
03/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
1. I applied for a card around Christmas for the discount. It took 25 minutes as the woman was older and confused. I got the card and my name was spelled completely wrong 2. I couldnt register for an account online to pay the card off. It kept me in a loop and said to call 3. I made an online payment to rectify not being able to pay online. The payment never posted 4. I called once I realized it hadnt posted and paid on the phone and was told late fees would be waived 5. Only half the late fees were waived so unknowingly I carried a balance forward that further increased late fee charges 6. While trying to investigate why I had a balance I was continually kicked out of the website browser unable to get around the statement balances from 1 month to the next. Logging on requires a code to your email as the site says they cannot text it. This requires you to open your email in a separate browser 7. When calling I was told I would be transferred to someone else and each time the call was dropped. And eventually was told I could only ever get half the late fee waived and that they were sorry I was not told that initially and that only once in 18 months could a late fee be waived. On my last call to a supervisor she told me I could have another $15 credited for the late fees but not all of the compiled fees would be forgiven. I was also told if I accept the $15 I could not cancel the card and if I didnt pay the full balance by the payment date they were reversing the $15 credit. I pointed out that if she was giving me another $15 it should be applied to the original $30 late fee. She said no and that indeed Id still owe the rest of the $47 fees they had complied after I was told 2 months ago that the initial late was being credited.Business response
03/08/2024
In an effort to resolve on your behalf, we have forwarded your concern to Comenity Banks complaint department for further review and consideration. You will receive a follow-up call and/or letter providing resolution from Comenity Bank.Initial Complaint
01/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I Just Wenn to your Shop and bought some clothes. I asked the cashier to Cancel one item the Columbia Shirt and toll her i Do Not need any receipe. This happened in the store in ******************** Just Sone seconds ago. I am really upset because after checking the amount it includes the Shirt. We also Just bought some toy that already is brocken for 20 Dollar. Can send you pics..Business response
01/10/2024
We would like to reach out to the guest by phone to resolve and are requesting a valid phone number. The number provided is not in service.Initial Complaint
12/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
**** cancelled my order and gave me my money back so I used the money for something else now that my card was unblocked on cashapp yall took the money back and put my acc in the negative I dont get itBusiness response
01/03/2024
Our records indicate that three orders were placed with BeallsFlorida.com on 12/23/23 (list order numbers). Two of the orders were cancelled due to the charge being denied (list order numbers that were charge denied) and the third order went through fine (list order number). The order is currently in transit (list tracking number and ETA for delivery). An email was sent to you confirming the orders. You may return the items from order XXXX for a refund. As a onetime guest courtesy, we will process a refund for the shipping fee on order XXXX. If you have any questions, you may contact us at ************.Initial Complaint
11/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased two items from this retailer through Amazon in October and returned them within several days using their prepaid return labels. Tracking for both *** and **** shows both items were received in the last week of October, 2023. I have contacted both Amazon and Bealls several times and the refund is still not posted to my account.Business response
12/14/2023
We have researched and have detailed information that the refund was processed through our company and Amazon October 30th and 31st.
Amazon order number 111-7281938-1656229 was refunded for the following items and amounts. Bali comfort Revolution wire-free bra $24.09 & $32.98 for the total of $57.03 was process for refund on 10/30/2023 and 10/31/2023. This was also confirmed that Amazon has successfully processed the refund.Customer response
12/16/2023
Complaint: 20887449
I am rejecting this response because:
First, I thank the BBB for basically doing what you, Bealls, and Amazon should be doing between yourselves.Per the attached screenshot, No Refund has been posted to my Amazon or bank account.
You continue to say the same thing over and over without coordinating resolution directly with Amazon. Again, do your job!
Sincerely,
*****************************Initial Complaint
10/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have 2 issues/questions. Why is my location closing at 9pm when there are 2 signs on the set of doors stating hours are open until 10pm. The second question is what is an acceptable policy or procedure towards a customer from manager/employee if I am a "late" shopper?? (i.e. arrive in store to spend my hard earned money at 8:30pm?)Business response
11/10/2023
We are sorry to hear of our recent experience at our New Castle store. Our hours of operation for that location is Monday - Thursday 9am -9pm and Friday - Saturday 9am- 9:30pm . Sundays we are open from 10am - 8pm. We do also have another sign with our extended holiday hours which will begin on the 24th of November. We sincerely apologize for any inconvenience this may have caused. We assure you that we expect our guest to have a pleasant experience. If you can give us more details regarding your experience at the store, we will be more than happy to share this the information with our store management. They will investigate and address.Initial Complaint
10/20/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a shirt at the Bealls Outlet store in ******, *** on 07/26/2023, receipt enclosed. While removing the security device the clerk tore the bottom of the shirt. This was found out while unpacking from vacation the next day. I filed a complaint with Bealls Corp. and was told a refund would appear on my credit card statement. this should take about 1 to 2 billing cycles. We're now 1/2 way thru the 3rd billing cycle and my requests are going unanswered about my refund. Please help, ***************Customer response
11/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************Initial Complaint
10/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed an order back in the beginning of May but never received it. I have been asking for a refund for almost 6mths and still dont have it. They tried to blame it in incorrect information but everything is correct. I just want my money back. Thank you!Business response
10/24/2023
Based on the conversation that we had with ***************************, we were able to confirm that the order was not placed with Bealls *******. We advised Ms. *************;to dispute the charges as the website she ordered from is fraudulent.Initial Complaint
08/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I shopped at Burkes Outlet on August 25, 2023, spending a total of $443.10. The cashier asked for my driver's license to look up my account and never returned them back to me. I noticed when I got home. I left the store and came straight home.I called the store, speaking to the person that ring up my merchandise and she verified it was her and my lincense was there.I called the store back on, August 26. 2023 to retrieve my driver's license and was told by ******, with a ill-bred attitude from her with a laugh, that they weren't there.I continued to ask where was my driver's license, with no avail of getting an *****************************.************************************************************************************************************************* ~3.1 mi **************Business response
09/15/2023
We originally received a call from ****************** on 8/26/23 regarding her drivers license. Ms. ******** comments were elevated on 8/27/23 to our Store Operations and LP teams for investigation. As a result of the investigation, it was determined that ****************** was handed back her drivers license during the transaction. At 16:26, she gave the license to the associate. At 16:31, the associate gave her back her license and does not appear to drop the license in the store. Our Store Operations team has tried to contact ****************** at both numbers that were provided by her at the initial contact and both numbers go straight to voicemail. If ****************** can provide a good contact number where she can be reached then we can provide it to our Store Operations team.Initial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
SEE ORDER ********. I ORDERED LIGHT WASH SHORTS AND MEDIUM WASH WERE SENT TO ME. I CALLED CUSTOMER SERVICE AND WAS GIVEN 2 WAYS OF RESOLVING THE MATTER. I COULD SEND THEM BACK VIA ***** WHICH WAS NOT POSSIBLE FOR ME, I DO NOT DRIVE. I COULD ACCEPT A CREDIT OF 20% AND A CREDIT FOR THE COST OF SHIPPING. I CHOSE THE LATTER. WHEN MY CREDIT CAME IT WAS FOR SHIPPING ONLY. AGAIN I CALLED ****. SERVICE. I WAS TOLD THERE WAS NO RECORD OF THEM TELLING ME I WOULD ALSO GET 20% CREDIT. I WAS THEN OFFERED FREE SHIPPING ON MY NEXT ORDER. AGAIN I THANKED ******* BUT I ACCEPTED NOTHING ELSE BECAUSE THE RIGHT THING HADN'T AND WASN'T GOING TO HAPPEN. WHILE I BELIEVE BOTH REPS GENUINELY WANTED TO RESOLVE MY ISSUE THE CONSTAINTS IMPOSED BY COMPANY POLICY PROHIBITED THEM FROM DOING SO. THE FIX FOR THIS PROBLEM IS SIMPLE. DELIVER THE SHORTS THAT I ORDERED OR REFUND THE FULL AMOUNT OF MY PURCHASE. I WOULD PREFER GETTING THE SHORTS THAT I ORDERED RATHER THAN A REFUND.Business response
08/24/2023
During the fulfillment process, great care is taken to ensure each guest receives the correct product. However, we understand human error can sometimes occur and for that, we sincerely apologize.
To make things right, we have issued a refund to the original payment method for the item(s) shipped in error. Please keep or donate the item(s) received in error. If the shorts that you ordered are still available and you would like to reorder, please let us know. A live associate will need to process the order by phone. We will honor the same sale price from the original order for each pair and waive the shipping fee.
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Customer Complaints Summary
64 total complaints in the last 3 years.
16 complaints closed in the last 12 months.