Business ProfileforLakeview Loan Servicing, LLC

I am reaching out regarding a frustrating delay and lack of response concerning an escrow refund check I was supposed to receive in 2022 but never did. After receiving a letter from ******** with instructions to request a reissued check, I completed the required form and mailed it certified, which they confirmed was received on August 27, 2024. The letter stated that the reissue process takes 6 to 8 weeks from the receipt of this information, with no expedited service available. While I fully understand this timeline, what has transpired since then has been unacceptable.On September 10, 2024, I emailed Escrow Refund, LC, to verify receipt of my documents and received confirmation two days later that they had indeed received them. They also reiterated that the high volume of requests meant they could not expedite the process, which I appreciated. However, despite numerous follow-up emails from me since then (12 in total), I have received only three responses, the last of which was on September 26, 2024. That response stated, Your check is in processing and will be mailed out soon. Yet as of today, November 12, 2024, I have received no further updates, and my last six follow-up emails have gone unanswered.Additionally, I reached out to my mortgage provider, who contacted the same department on my behalf. However, after several days, they received the same generic response: We are currently experiencing high volume and are working as quickly as possible to reissue the ********* this point, I am deeply concerned with the lack of transparency, communication, and timeliness regarding this refund. I have exercised patience throughout the process, yet the continuous delays and lack of responses are frustrating, particularly given that this issue began in 2022. I hope the BBB can assist in resolving this matter, as I have exhausted all direct avenues of communication without a satisfactory result.Sincerely,