Business ProfileforLegal Consulting, Inc.

We attended an LCI workshop on March 29, 2023. We agreed to LCI getting our timeshare contract at Vacation Village legally canceled with a 100% Money Back Guarantee if not completed in 12 months. All documents were sent to ******** in the timeframes required; I have the proof. The Estopppel Fee posted on the Vacation Village site on 5/24/23, so it looked legit. No issues occurred with ********. After the 12 months was up, I contacted ********. I was told that Vaca Village doesn't do buy backs, that they tried to sell the timeshare, but it was difficult for people to get financing, and because it was a Tri-ennial, it hadn't sold. I told them about the Guarantee and they said that was with LCI. Since then, many calls and emails to LCI have gone unanswered until today. While I was on hold AGAIN, I got 3 calls from from a Texas number. Angie ****** said she was calling from her personal number (a death in the family) but it was about LCI. Why was I calling many multiple times and not leaving a message? I explained being placed on hold for 7 minutes and it said goodbye and hung up on me. She thanked me for telling her and that she'd let them know. She then told me Joe ****** had died and that his affairs are in probate. It will be at least another 2 months before a refund can be issued - that is if I did everything correctly, and if they don't sell my timeshare in the next 2 months or so. She will contact me when probate is over. Could a legitimate business not tell clients the owner has died? Is this legal? Is this a sole proprietorship? That's the only way this would be in probate. There is a FB page that states it is for LCI owner Joe ******, with no postings since 2020. There is also an obituary for an H. Joseph ****** in Warsaw, KY (RIP) from December 2023. However, there is also a GoFundMe page for his surviving son? If dad was a successful business owner, why would his son need a GoFundMe? How are these types of business practices allowed in our country?