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          Find a Location

          Quality Pools by Strong, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileQuality Pools by Strong, Inc.

            Pool Contractors
            Multi Location Business

            Current Alerts For This Business

            Pattern of Complaint:
            Based on BBB files, Strong, Inc. dba Pools N Spas Of Central Florida has a pattern of disputes alleging contract and customer service issues. Consumers allege once a contract has been signed, and the down payment made, Strong, Inc. does not honor promises made to consumers. Consumers allege Strong, Inc. gives a proposed start date for pool installation, however, consumers complain of numerous delays in start dates and during the construction process. Some consumers allege that despite paying for their projects in full, Strong, Inc. never completes the pools they were contracted to build. 
             

            On April 27, 2018 BBB sent correspondence to Strong, Inc. with concerns regarding the pattern of complaints. BBB received a reply on May 2, 2018 stating:

            We have successfully completed over 5,000 jobs in 30 years and you have had maybe 5 complaints that I know of. We notice the complaints are never quality issues. We do not have start dates or completion dates in our contract. We do have an arbitration clause which has not been used in over 10 years because the complaints people make are not legitimate. 

            Alert:
            Strong, Inc. dba Pools N Spas Of Central Florida uses many different names in their marketing materials and on their contracts which may be confusing to consumers. BBB recommends before you sign a contract with any contractor verify the license number on the contract with the Florida Department of Business and Professional Regulation.

            Contact Information

            3633 Pine St

            Jacksonville, FL 32205-9416

            (904) 347-6108

            Customer Reviews

            5/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Quality Pools by Strong, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              3633 Pine St, Jacksonville, FL 32205-9416
              BBB File Opened:
              10/27/1993
              Years in Business:
              36
              Business Started:
              9/9/1988
              Business Started Locally:
              9/9/1988
              Alternate Business Name
              • Pools N Spas of Central Florida
              • Quality Pools Jacksonville
              • Strong, Inc.
              • Jacksonville Quality Pools
              Business Management
              • Mr. James C. Eden, President
              • Ms. Cynthia M Eden, Secretary
              • Mr. Jonathan Eden, Vice President
              • Mr. Frank Messina, Vice President of Sales
              • Mr. Jarrod Eden, Vice President of Administration
              Contact Information

              Principal

              • Mr. James C. Eden, President

              Customer Contact

              • Mr. James C. Eden, President
              Additional Contact Information

              Fax Numbers

              • (386) 439-9780
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring a pool contractor

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/20/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              They built a pool for me about 5 months ago and it has a leak confirmed by other pool professionals. I tried communicating with this company and I am not getting any response back. They are ignoring my issue and communication attempts.I need them to honor the warranty they gave me and come to fix the pool leak.
              Read More
              Read 4 More Complaints

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Joey L

              05/09/2023

              We hired Pools N Spas Of Central Florida to build our first ever pool and we couldnt be happier. The process from start to finish went exactly the way they said it would. They started mid December and just finished it a few weeks ago and it turned out better than we thought it would. I would definitely recommend ******** and his team if I knew someone looking to build a pool. Thanks again to everyone that helped make it happen!!!
              Read 2 More Customer Reviews

              Local BBB

              BBB Serving Northeast Florida & The Southeast Atlantic

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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