ComplaintsforBuca DI Beppo

• Initial Complaint

  10/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I placed a catering order with Buca on June 21, 2024 and they charged me $395.60 for it. I called September 20, 2024 and spoke to a manager to change the salad I was told she had to cancel and refund the order and it would take 5 business days to show a refund. The manager had me place a new order to switch the salad which in the shows in the document I attached for a total of $437. I called to check on the refund on and the manager said it was issued; however, there was nothing pending or processed from Buca in my bank account since the 20th other than the second order I was told to place. The resolution I would like is a refund for the $395.60. I have no other issues with the business other than them not issuing my refund as stated. Ive dined with previously and have had zero issues and instead I have had great experiences.

• Initial Complaint

  08/16/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I recently purchased 2 $50 gift cards for Buca Di Beppo. I learned a few weeks ago that they have closed ALL the restaurants in my state. I am unable to use the gift cards. I would not have purchased them, or I would have used them sooner if I have been informed that the restaurants were soon to close. I would like either a refund of my money or a replacement card for a similar restaurant that is open in my area. I have contacted the company twice in an effort to resolve this issue and there has not been a response from them.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We ordered through the Bucca di Beppo website pastas and food for a gathering. The driver showed dropped the food without ringing the door bell, the bag was torn open, the food box was smashed, and there two fries left in the boxoh and my pasta order that was over $100 came in the fork of a burger, coke, and 2 fries remaining in the box (clearly they were eaten, spilled, or otherwise missing) that the receipt said was $15.Found out they use door dash, driver didnt speak English and the restaurant manager said all he could do was submit a ticket to corporate. There was no way for me to receive food tonight unless I paid for it again and created a new order.This was ordered via a gift card ($200 value) and am asking for a full refund of the gift card in its entirety given their inability to deliver an order and subsequently resolve issues timely.

  Business response

  08/21/2024

  Divisional Vice President processed a full refund for **** on July 9th as well as an $50 "It's on Us" as an apology for the drivers mistake.

• Initial Complaint

  05/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My family has been to Buca di Beppo many times. We have always enjoyed the experience. My ******** was having his First Holy Communion on May 11, and what better way to top off the day, but have dinner in the **** room.We reserved the room for the 2:30pm time. The day started out even earlier than the 10:30 church schedule. Our party of 11 all arrived at Buca between 2:20pm and 2:30pm....yet were had to wait more than 45 minutes to be seated at a reserved room. The reason for the wait was that even though Buca reserves selected time slots for the **** room, another family was squeezed in a "no reservations" slot, pushing our reservations out.Aside from that, just before arriving at Buca, my ********'s cat had a medical emergency and was having surgery while were at Buca. That was followed by the need to get the cat and take him to a 24 hour facility before they closed to the public. My son nor my daughter-in-law were focused on the cat. They didn't want to take the time at Buca to address the poor reception we received. However, I contacted the manager, *****, on my drive home.I requested compensation for the inconvenience. ***** said he wasn't on duty while we were at Buca and could do nothing. He said he would have his GM call on Monday. By Monday, the credit card will be processed It was a long day, made longer after standing around 45 min when a reservation was not honored. It was a disappointment for the little boy.Why does a manager have no authority to deal with issues when they are the authority on the property?I wasn't asking for a fund refund, however, an adjustment to the total cost for being inconsiderate of our time, would be in good faith.

  Business response

  05/26/2024

  Divisional Vice President has connected with ******** and an IOU has been sent. Thank you!

  Customer response

  05/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The manager or regional manager, **** reached out to me.  He was very concerned with the situation and wanted to make every patron happy. He assured me the issue would be addressed and went above to make sure we continue to be return customers.  I very much appreciate how the situation was handled and have every reason to return to Buca De Beppe's with the family again.  We always had fun and enjoyed the place very much!

  Thank you for your quick resolution.  It is very much appreciated!
  
  Sincerely,
  
  ********************************* ****

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is *********************. There are 2 outstanding invoices for $6,865 for Buca **********. We have performed the services on 11/07/2023 (Invoice#****) and 11/20/2023 (Invoice#****). These invoices were approved by restaurant manager ******************************* before our techs came out to do the repair work. It has been 4 months since the service date. We have tried contacting *********************** regarding payments numerous times and had no solution. Please get this solved at your top priority.

  Business response

  04/11/2024

  ********************* has been paid; check mailed as of 4/11. Thank you!

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went out of my way to triple. Check the use of a $25 off coupon if you spend $50 and we spent more than $50 for 3 people.They never take your order on paper they don't remember what you are asking them Their service is totally unfriendly and slowe even when they're not busy. Their oil is rancid. They tell you they don't have butter and bread when they do. They do it so you will buy something else. They don't listen to your instructions and mess everything up. So I had a coupon for them in conjunction with an application called inkind. I saw the bill. It was not $88. It was sixty six dollars reflecting twenty five dollars off. The manager went into the back room behind our back. To add twenty five dollars back on two the bill. She put the bill back to eighty eight dollars from sixty six dollars. I signed up for the birthday club three weeks ago and I got nothing from my birthday.They're not friendly. They always act like they are afraid. You may get an advantage from them because they're so cheap. We paid approximately one hundred thirteen dollars because they overcharged us by twenty five dollars. I checked the coupon over 5 times and they even told me over the phone it was valid. They get you in the door to bait and switch..

  Business response

  03/13/2024

  The Divisional Vice President has reached out and recovered *********************. Thank you!

• Initial Complaint

  01/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This location closed as well as the next closes one in ******, **. Now I have gifts cards totaling $55.00 and I no longer have one of their restaurants near me to use my GCs. They've close the ones near my relatives too. I contacted the company for a ************* emailed me (today 1/31/24) that GCs are not refundable. I believe that if a restaurant sells you GCs they should honor them and allow me a refund since they closed locations that I can't access anymore. They don't tell you at purchase they're not refundable. I don't believe this is fair or just. I would like them to honor this form of payment and issue a refund. I can supply GCs account numbers if needed.

  Business response

  06/12/2024

  Good morning **************,
  
  Our office is in receipt of your complaint filed with the Better Business Bureau on January 1, 2024, against Buca di Beppo (the Company) regarding the refund of a Buca di Beppo gift card. Please be advised that the Company is unable to refund a gift card unless required by state law. Absent any governing Florida statute, we are not able to accommodate this request. However, the Company would like to offer you the opportunity to exchange your Buca di Beppo gift card for a gift card to one of our other brands within the state, including Bravo! Italian Kitchen and Brio Italian Grille, in lieu of the requested refund. Please let us know if this would be acceptable and we would be happy to further coordinate this exchange. We look forward to hearing from you and resolving this matter in the interest of both parties. Should you have any further questions, please contact the Company at *****************************************. 

• Initial Complaint

  01/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We went to Buca's to celebrate our sons 18th birthday on 1/20/2024. We had a reservation set for 6pm for a party of 13. Sunday was our server, immediately we noticed she was overwhelmed w/ the number of tables she was serving simultaneously. Our family ordered drinks and 3 were left without drinks for over an hour. We asked several times which made Sunday upset. We asked for straws she threw them at us in an aggressive manner and walked away. Again, we asked for ******* and had to wait 30 mins while eating. Then, while collecting serving platters/dishes she placed the pizza board as a base and began stacking dishes on top somehow dishes slipped and landed on her foot. ********, a coworker came to help and advised Sunday that her stacking was dangerous, and she implied "I like to stack that way, and I am fine" they both bent down to pick up plates from the floor. When we got our bill, we noticed we were overcharged for a beer of course that didn't get fixed, and I was ready to go. We could not enjoy our sons dinner and I was extremely embarrassed that my family must go through this. ****** wasn't getting a tip from my husband so she began crying and yelling she should *** MY SON for intentionally dropping plates on her foot. We paid for the food and left. We asked to speak w/ the manager, but he was overwhelmed in the kitchen and had nothing to say to us. We will NEVER be coming back to Buca's again. Thanks for ruining our son's 18th birthday, this memory will stay w/ us forever. ******** was a sweetheart and took down my information but sadly I never got a call from a regional manager. STORE # **** *********, **.

• Initial Complaint

  01/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On December 23, 2023, my family and I ordered a delivery of the Cheese Manicotti and Baked Ziti via the Buca Di Beppo website. Shortly after, we started exhibiting flu-like symptoms, and I was hospitalized three days later, where the tests showed positive results for COVID-19 and Influenza A. We are certain it was the food because we had not eaten other outside food and we had been staying home since I had just gotten my wisdom teeth out (this was my "soft food progression"). I called the restaurant on December 26, 2023, to inform them of my situation after returning home from the hospital. I spoke to the location manager named **** who was very apologetic for my situation and assured me that corporate would contact me shortly to issue a refund and take action. I never received a phone call from corporate, and I tried to contact them via the corporate number and the website "contact us" form. I even left a ****** Review warning others about eating at this establishment, and the restaurant left a response to contact them for someone to reach out to me. After nearly a whole month, I have not been reached out to, nor have I been able to get in contact with a human being from corporate.As a result of this, I filed a dispute with my credit card company to reverse the charge since I did not spend nearly $100 to be sick for a month (especially after getting my wisdom teeth out during my winter break from school). The dispute was initially approved, and then I got re-charged nearly two weeks later. I am so confused about how this company would not respond to any of my attempts to contact someone for help, yet would charge back the dispute to my credit card company. I have exhausted my abilities to get this refund--$92.04 may not seem like a lot, but as a full-time student who works three jobs to make ends meet, it is not an easy spend. I have been a fan of Buca's for some time and never had any issues before this, and I expected a swift resolution.

  Business response

  01/26/2024

  Guest has been contacted and issued a full refund as of 1/26/2024.

  Customer response

  01/31/2024

  I have not been contacted by Buca Di Beppo nor have I received a refund. I checked my credit card activity and it still shows the charge back and no updates. Please help ensure that I am able to receive the refund as stated by the business. (It says as of 1/26, and today is 1/31).

  Additional information: My order was from Buca Di Beppo at *********************************************************, and the general manager I spoke to was *********

  Customer response

  01/31/2024

  Hello,

  When reviewing the original complaint, I noticed that certain information showed as "not provided". In order to fix that, I filled in the blanks for details that were listed as such and also provided the receipt as evidence. 

  Customer response

  01/31/2024

  Hello,

  When reviewing the original complaint, I noticed that certain information showed as "not provided". In order to fix that, I filled in the blanks for details that were listed as such and also provided the receipt as evidence. 

  Customer response

  01/31/2024

   
  Complaint: 21173411
  
  I would be satisfied with this response if they actually contacted me and issued a full refund; however, I checked my statement and called my credit card company to speak with them and they informed me that there has been no such refund received, nor has the company called to reach out to me. I really would like to have this matter properly addressed with a full refund ASAP.
  
  Sincerely,
  
  *************************

  Business response

  02/15/2024

  The guest previously contacted their credit card issuer and disputed this transaction, which resulted in a chargeback to account on 1/8/24. Since the chargeback was already processed and the guest has already received a refund as part of the dispute process, the system is blocking the refund attempt. 

  Customer response

  02/26/2024

   
  Complaint: 21173411
  
  I am rejecting this response because I have no record of receiving a refund from Buca Di Beppo at any point; when I disputed the charge, I received provisional credit from Discover; however, once Buca Di Beppo initiated the chargeback, the provisional credit was removed, and I had to pay the $92.04 on my last statement. Attached is a copy of my last payment/statement containing this information. 

  When reaching out to Discover for help in disputing the charge again, they instructed me to ask for written documentation from Buca Di Beppo containing the following information:

  1) Restaurant Name + Location: Buca Di Beppo, *********************************************************

  2) Date of purchase: December 23, 2023

  3) Items purchased: Small Cheese Manicotti & Small Baked Ziti

  4) Price of purchase: $92.04

  5) Last 4 digits of credit card used for this purchase: 8152

  6) Statement confirming that Buca Di Beppo promised a refund for this transaction.

  
  Since Buca Di Beppo is stating that they have been attempting to issue a refund and that it is not processing, the alternate way for this complaint to be resolved would be for Buca Di Beppo to provide me with written documentation containing the above information for me to successfully dispute the charge on my end with Discover. Please help me resolve this matter as soon as possible so I may receive my money back and settle this complaint.

  
  Thank you,
  
  *************************

• Initial Complaint

  01/18/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  11/23/2023 I ordered thanksgiving dinner for my party. Picked it up and this is what it looked like. See pictures of what is suppose to be slices of breast of turkey and pumpkin pie. I called up and spoke with the manager that evening after we opened packages. He said yo email him the next day with pics and details. He offered a gift card which I declined. I asked for refund. He agreed but to date I have not received a refund. I had to purchase food elsewhere. I followed up and now he is saying credit was rejected by credit card company. I called up credit card company and they show no transaction of recent credit declined. He offered gift card again and I declined. I want credit back in my credit card. I gave him card full number and exp Date. So far I do not see any refund.

  Customer response

  01/19/2024

  I have been texting multiple times with the manager, *****, and he assures me that they will correct and credit the amount of $174.40 by crediting my credit card.  as of today, 1/19/2024, nothing has been done.  Credit card company informed me that no attempt to credit the amount has been recorded at their end.  

  Business response

  02/16/2024

  Guest has been refunded and contacted as of 2/16

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩