ComplaintsforBuca DI Beppo
Restaurants
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Complaint Details
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Initial Complaint
12/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was in ******** **** October 15th 2022 with a friend and wanted to try a meal at buca di beppo because of all the hype about how good this food was and despite my budget I decided to treat myself this one time, well I ordered lasagna for me and spaghetti and meatballs for my friend, so the app said that the driver was 2minutes away so I went downstairs to meet him and he the food, I noticed that it was one large pan not thinking anything was wrong and maybe the food is separated by two pans, but getting back upstairs I opened the pan and confusion and anger took over. I think before the car left the driveway I was on the phone with buca asking what happened to my food? I had a half serving of LASAGNA and NO SPAGHETTI AND MEATBALLS. I was so upset the worker told me to calm down and it wasn't her fault if the driver didn't deliver my food and once it leaves the restaurant they aren't responsible for it, I have been asking for a refund since October 15th and will continue until I get it. The manager's name was ****, I know she got tired of me calling but $71.28 is ALOT of money when you're on a budget and watching every dime (I'll never do anything like this again) I even talked to the Owner according to **** who told me he would handle it personally. I've been waiting and still waiting for empty promises so I need your help in getting my money back and then some. This is ridiculous to wait this long, all the money this restaurant makes and I can't get $71.28? Waiting this long they should compensate me generously for not going viral exposing how they really treat people and that driver should be fired. I'm so disappointed in this restaurant and I had a lousy experience. This complaint is still valid to me, I need my money can you help me?Business response
01/04/2023
The guest was contacted by the Divisional Vice President and a refund was requested and should process within 5 - 7 business days. Thank you!Customer response
01/07/2023
Not satisfiedCustomer response
01/07/2023
No one contacted me and the president of Buca is lying.....since nobody is willing to help me I'll give it to GOD and nobody will be able to lie about it then....all I wanted was my refund.Customer response
01/07/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
No one from buca has reached out to me since contacting the BBB and I still haven't received any refund even when they've said it would take 3-5 business days, I've heard it so many times before and still no refund. If I have to take this to social media I will.Business response
01/12/2023
Divisional Vice President attempted to reach back out on the morning of 1/12, left voicemail. Confirmed with accounting department that the refund for this order has been processed to ****** Pay (Mastercard - ****) on 12/20.Initial Complaint
11/30/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
My husband and I had dinner at the Buca di Beppo in Columbus, Ohio on Thanksgiving. The bill for the dinner was $124.59. I added a tip of $25, making the total $149.59. I paid with my **** credit card. I have a copy of the receipt. The amount charged by the restaurant against my **** account was $164.59. I called the restaurant and spoke to the manager. Her explanation for the overcharge was that the server confused my tip of $25 with another customer's tip of $40. She said she would credit my **** account for the overcharge of $15. She didn't.Business response
12/23/2022
Business Response /* (1000, 5, 2022/12/05) */ Guest has been contacted by the Divisional Vice President. $15 refund is processed and should post to their account within 5 - 7 business days. we are also sending additional bonus card for the inconveience. Thank you! Consumer Response /* (2000, 7, 2022/12/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) They responded in a timely manner, and did exactly what they said they did. It was more than I asked for or expected. I'm more that satisfied. Thank you, Buca.Initial Complaint
10/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
In reference to order number ***************** placed on October 1, 2022 at 1:51 pm amounting in $184.82. Hi, I am contacting regarding a recent delivery order that I placed on your website, in which the driver failed to deliver it properly to my location resulting in our entire order, that was designated to feed 7 people, to not arrive for my grandmothers birthday dinner. I have reached out via the contact us section on your website twice, and have attempted to call the store in Broomfield, Colorado to which no one answered. I have also been in touch with doordash who is saying the order was not placed on their website and I need to contact the Buca Di Beppo directly for help with any issues. I am getting zero response from the business after submitting a contact request and it has been 7 days. We are also frustrated because we had no back up option planned for the family event. I went so far as to reach out to the driver via text alerting him he was in the incorrect location according to his GPS map, doordash has specifically pinned my building and he was on the opposite side of the complex delivering. The driver ignored my text, left no reply and left the food in an unauthorized location. I have left proof of my contact attempt in a recent email I sent to the business for reference of this. I would highly appreciate if someone from the business would reach out to me at your earliest convenience as it has now been a week and I have heard nothing from anyone. Thank you.Business response
11/09/2022
Business Response /* (1000, 5, 2022/10/13) */ Market Paisano reached out previously - refund requested for order. Should process within 5 - 7 business days. Consumer Response /* (3000, 7, 2022/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Refund has not been processed, it has been over a week since I've heard from the restaurant and was told I would be refunded. I still have not received the money back into my bank account. Not happy with this customer service experience whatsoever. This is a lot of money I spent for nothing. Not only that but my grandmothers event was ruined. It has not been made right yet by the business. Business Response /* (4000, 9, 2022/10/20) */ Divisional Vice President contacted customer, he will be executing on what was discussed to ensure everything is resolved properly. Thank you!Initial Complaint
09/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered food from website, I never got food, I called to let them know twice. They said they would refund money and it's been a week and no refund. The delivery guy had wrong address, of which he sent screenshots, on my receipt there is the right address. I never got food or my refund like the manager said I was going to get.Business response
10/21/2022
Business Response /* (1000, 5, 2022/09/09) */ Refund has been requested and customer contacted by Divisional Vice President. Consumer Response /* (3000, 7, 2022/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Its been a week since someone contacted me and more then two weeks since I was told I would get refund. I have not received my refund. Business Response /* (4000, 9, 2022/09/19) */ Apologies for the delay! Followed up with Divisional Vice President and confirmed that refund has been submitted again to ensure it is received. It should process within 5 - 7 business days. Thank you!Initial Complaint
06/27/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I went into pick up my online order and the girl behind the podium gave me poor service, so I asked for a refund. Someone else behind the counter named Brittney said, " you can take the food and then call back tomorrow and get a refund. Now they are telling me that I got my food and they won't refund me. They scammed me. Their scam is to say take the food and we'll refund you later but then say that I got the food so there is no reason to refund.Business response
08/03/2022
Consumer Response /* (2000, 10, 2022/07/28) */ **************************************** Wed, Jul 27, 11:22 AM (21 hours ago) to me They already refunded me it's okInitial Complaint
06/21/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have never felt more uncomfortable in a filthy restaurant, if it weren't for father's day, and nowhere else to go without a reservation, I would have immediately left and never stayed. I walked in and was appalled by the lack of cleanliness of the lobby, it was disgusting...see attached photos. Then they lead us back to our table and I took pictures of nothing but dirty tables, dirty dishes, and trash all over the floors, the table they seated us at was dirty, and they weren't even very busy, I see why. They took our drink order and didn't bother asking for ID, which in the state of Utah, is highly illegal and you will be shut down on the spot for that! I couldn't believe they were serving us alcohol without carding. Service was terrible, the server was irritated and I was not having it...it took her 9 minutes to say hello as we sat there wondering if anyone worked there. The food was mediocre at best and the value is horrible! 18 dollars for a half glass of wine? REALLY? The food came out fast, but it wasn't even hot. There really isn't anything good I can say about this place and I should have gone directly to the state and health department to have them shut down (I still might). I walked out of there pissed off that I wasted my time, my money and father's day at this place and I want a full refund for all the crap I went through.Business response
07/15/2022
Business Response /* (1000, 5, 2022/06/23) */ Our Divisional Vice President reached out to this guest - we are giving full refund for experience. Guest is satisfied with this outcome. We have addressed the issues with our restaurant to help prevent them from happening in the future. Consumer Response /* (2000, 7, 2022/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have yet to receive the refund, but I accept the resolution.Initial Complaint
01/17/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed online order ***************** on January 9, 2022. Once I was at the restaurant pick up spot, the person brought my order out to me. It was the wrong order. I have contacted the GM twice about this issue and she claims that it is a********* issue. I expect my refund of $42.00 to be expedited. Thank you.Business response
02/21/2022
Business Response /* (1000, 8, 2022/02/02) */ The guest has been contacted by the Divisional Vice President and the situation has been rectified and the guest is satisfied. Consumer Response /* (2000, 10, 2022/02/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
12/29/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On, Saturday November 27, 2021 I ordered a Large Baked Ziti, Large Stuffed Shells and Large garlic cheese bread for delivery, directly through the Buca website. My total was $131.59. I used two (2) $25 gift cards and charged the remaining $81.59 to my debit card. The order took extremely long, so the restaurant offered to cancel and reorder to try and get our order to me. After several hours the order was eventually cancelled by the restaurant. The manager Bob said he would give me a full refund. I am still waiting for my two (2) $25 gift card and $81.59 debit refund to date. I have sent several messages through the Buca website trying to seek my refund. No one is returning my messages nor is the restaurant manager offering any assistance.Business response
01/28/2022
Business Response /* (1000, 5, 2022/01/10) */ Customer contacted by Divisional Vice President - order being refunded and cards being sent.
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Contact Information
Customer Complaints Summary
36 total complaints in the last 3 years.
14 complaints closed in the last 12 months.