Business ProfileforJA Edwards of America, Inc.

We have had issues with our new roof and this company since it was put on in 2021. We have been more than patient while trying to come together and work with their warranty department on repairs over these past few years, but they are now "ghosting" us and no longer responding to emails or returning phone calls. We have had 18+ leaks since new roof was installed and have been through 3-4 different project managers that mysteriously disappear or no longer work for the company. We still have a tarp over our chimney that was put on during the summer and a leak that still needs to be repaired before the tarp can be permanently removed. We have a difficult roof that turned into a more complicated job, but this company has not been forthright in fixing the problem. Yes they sent out repair crews, but the repair work was done poorly and the problems kept returning so when asked to get a more thorough repair done is when we get the negative or no responses from them. We have pictures and documentation to show timeline of all the events that have occurred. We have been through mold inspections and still have a piece of interior baseboard missing and interior paint repairs to be done as well, but can't get those done until exterior repairs are done. At this point, we are now needing an entire new roof and chimney re-done and they are no longer responding to the most recent repair quotes sent to them in September , which is job abandonment. We are just simple people trying to keep a safe home for our family and ask that they would please make this right so we can both move on. I know some people have had great experiences with this company and maybe it's because they have easier roofs or live in areas where better crews are available, but if you have a more complicated roofing job then I would NOT recommend this company as they have proved to be unable to handle the job or they perform poor workmanship.