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          US Car-Go Freight Logistics LLC has 1 locations, listed below.

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            Business ProfileUS Car-Go Freight Logistics LLC

            Auto Transportation

            Current Alerts For This Business

            Alert:

            Since October 2022, BBB started to receive complaints alleging sales practice issues and billing issues.  Specifically, customer complaints allege the business invoice will give a balance due upon delivery, but the carriers will demand a higher amount upon arrival.  Consumer complaints further allege issues with obtaining refunds of their deposit.
            In January 2023, BBB attempted to contact the business in order to obtain their position.

            As of May 12, 2023, BBB is reviewing the business response received.


            Contact Information

            3333 W Kennedy Blvd Ste 207

            Tampa, FL 33609-2953

            Visit Website
            (888) 249-8840

            Customer Reviews

            4.14/5

            Average of 365 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            146 complaints closed in last 3 years

            91 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Open auto transport
            enclosed auto transport
            door to door service
            expedited auto transport
            classic auto transport
            student auto transport
            heavy equipment transport
            Motorcycle shipping
            boat shipping
            UTV/RTV shipping

            Business Details

            Location of This Business
            3333 W Kennedy Blvd Ste 207, Tampa, FL 33609-2953
            BBB File Opened:
            10/7/2022
            Business Incorporated:
            6/27/2022
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 3911910 for this business, issued by US Department of Transportation

            These agencies may include:

            US Department of Transportation

            400 7th St SW

            Washington DC 20590

            (202) 366-4000

            BBB records show a license number of MC01444325 for this business, issued by US Department of Transportation

            These agencies may include:

            US Department of Transportation

            400 7th St SW

            Washington DC 20590

            (202) 366-4000

            • DOT: 3911910
              MC: 1444325
            Type of Entity:
            Limited Liability Company (LLC)
            Contact Information

            Customer Contact

            • Bren Singh, President
            Read More Business Details and See Alerts

            Customer Complaints

            146 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/23/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Around mid September I put out feelers to transport a *** from ***** to **********. On the 19th I signed an agreement with US Car-Go Freight to transport my UTV in an enclosed trailer for $700. I sent $200 to get the process started. I spoke/emailed/texted with ***** ***** (phone number ************). The pick up date was to be on the 21st. For some reason (I never did get a definitive answer) the driver couldnt pick up my UTV. On September 25th I was notified than an open trailer was available for $1000 and a pickup date by the 27th. I didnt like this bait and switch approach so I asked for my contract to be terminated and a refund of my deposit. I asked for the refund paperwork. The reply was No paperwork is needed. I'll forward the details to my accounts team, and they will review and process the refund. It should be completed by the end of today or tomorrow at the latest. For the next 10 days I placed phone calls, emails, texts, and even live chats on the US Car-Go Freight website and I was told the refund was in process or completely ignored. NO REFUND has taken place. This company is eager to get your deposit and doesnt care about following through with delivery, after all, they already made money on your deposit. Dont just take my word for it. Look for other reviews about this company. You will find out a similar pattern. *********************************************************************** ***************************************************************************************************************************************************************** ************************************************************************************************ **************************************************************** I wished I had read the reviews first and done my homework before signing an agreement with them. I was naive and it cost me $200 and a lot of aggravation. My advice to you is if you get a call or email back from US Car-Go Freight, more specifically ***** *****, or a phone number of ************** ignore and delete it.
            Read 145 More Complaints

            Customer Reviews

            365 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kerry C

            11/16/2024

            ZERO STARS HORRIBLE, LYING STAFF, BAIT AND SWITCH TACTICS. STAY AWAY FROM THIS COMPANY!!The contract stated $450.00 to ship a car from ****** to **********"**** ****" and I were planning the delivery of my car for about a week. Everything was completed, price was agreed upon, dates were set. I even paid the $200.00 he said was due prior to transporting the car (which was a lie). He told me hed have a driver by Thursday for the pickup on Saturday. No driver Thursday, or Friday, with many texts back and forth assuring me he has a driver. Then he says the price changed and doubled, from $450 to $900. I told him, he has to honor the contract and he said ***** would deliver my car for that price. So i ask him to refund my money and I'll try other companies. He calls back and says $650.00 on top of the $200.00 i already paid. Back and forth, $600.00, $550.00 - he finally says $450.00 on top of the $200.00 i already paid.I say ok, he sends another "contract" i sign it and he says pickup wont be Saturday, but Sunday. Another lie. Fine. The driver calls me and askes what was the agreed upon amount at delivery, i say $450.0. He says No, its $550.00 per ****. Another lie. Then he text me stating he'll transfer $100.00 back to my bank and then i should pay $550 to the delivery driver. Just a cluster f*** run-a-round with this s*** company
            Read 364 More Customer Reviews

            Local BBB

            BBB of West Florida

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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