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          Find a Location

          Metro Diner Management, LLC has 59 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileMetro Diner Management, LLC

            Restaurants
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1511 N West Shore Blvd STE 750

            Tampa, FL 33607-4563

            Get Directions
            Visit Website
            (813) 498-2618

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Metro Diner Management, LLC has 59 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1511 N West Shore Blvd STE 750, Tampa, FL 33607-4563
              BBB File Opened:
              1/23/2019
              Years in Business:
              31
              Business Started:
              12/31/1992
              Business Incorporated:
              4/5/2016
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Metro Diner
              Business Management
              • Mr. Carl W. Sahlsten, Managing Member
              • Ms. Emily Tierney, Director of Digital Marketing
              Contact Information

              Principal

              • Mr. Carl W. Sahlsten, Managing Member

              Customer Contact

              • Mark Fenton, Owner
              • Mr. Carl W. Sahlsten, Managing Member
              • Ms. Emily Tierney, Director of Digital Marketing
              Additional Contact Information

              Phone Numbers

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              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/30/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I went to this diner on a Sunday. It was me and one other person. ******** was our server and although not once did she offer to refill our drinks , I left her a tip of $10. Which was a generous amount of taking care of two people. ******** decided to tip herself $12.90. Which is stealing . I spoke to a female manager two weeks ago which she took my card information for a refund that I have not received. I called today and a male manager stated they did everything on their end. This is extremely upsetting and at this time I want my entire refund of $42.90 in cash.
              Read More
              Read 3 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              S. C.

              11/10/2023

              I went to Metro Diner because they had a fish fry special on Friday. I ordered the fish fry special. The waitress charge me the regular menu price instead of the discount price. I notified her and showed her the online ad. She then attempted to correct my bill only to overcharged me for a salad. It was supposed to be free with the meal also. I showed her where it said on the ad that the salad was free also. She got an attitude and basically told me humans make mistakes and walked away from me. This waitress was very unprofessional and rude.

              Metro Diner Management, LLC Response

              11/14/2023

              *******,

              We spoke on Friday about your experience here at the Metro Diner in *****. I want to assure you I have spoken to your server as well as the rest of my Staff about ringing up the Fish Fry Friday orders correctly and their professionalism towards guests. Please do not hesitate to call if there is anything further I can do for you.

              Sincerely,

              ***************************
              Managing Partner
              Metro Diner 
              *****

              Customer Response

              11/28/2023

              I would like to Thank Metro Diner for contacting me in a timely manner and showing me that they really care about their customers opinion and feedback. I would also like to ***** the upper management for resolving this issue.
              Read 1 More Customer Review

              Local BBB

              BBB of West Florida

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