Business ProfileforHomeRiver Group

We owed rent to HomeRiver Group for Jul, Aug and Sept. They filed eviction and had a constable serve us the papers. They informed us that this matter would go away if we paid in full before the court date, Sept. 30th, 2024. We sent the payment in full on Sept. 26th, 2024. They went to court, we didn't, bc as they said, there was no need for us to appear. They got a default judgement against us bc they never applied the rent. When we asked them about this, their response was "there was a waiting list for rent payments". I checked the laws and quickly realized that that's illegal to not apply rent payments in a timely manner. When we addressed this through email, *****, the eviction specialist, said that it was their mistake, but we were "already late for Oct., so if we don't send the Oct. rent in 3 days, that she couldn't stop the eviction. We sent the payment of $1,436 and provided the tracking info per her request. She responded that our account is in good standing now. They stopped communicating for about 2 weeks after, so I was thinking that everything is squared away. They then sent an email saying they were transferring property management to ****** Homes and that we would be able to login to the new portal on or around the 16th or Oct. We hadn't owed HomeRiver or ****** at that point. Today a constable came back and said they were moving forward with the eviction unless I can get in contact with either property manger to get this sorted out. ***** from HomeRiver told me that there's nothing she can do and to contact ******. We did and logged into our account to see that they never applied any of the rent. One check was for $5,200 and for Oct. rent $1,436. They took the money and never applied it. Now they won't help us to resolve the matter even though it's simply because they didn't apply our checks. We have until next Tuesday before the constable comes to remove our belongings. It's unfair and I just had my newborn 3 weeks ago.