Business ProfileforGeorgia United Credit Union

On August 15, 2024, ****************, my external account mailed papercheck of payments for my **** car loan and a payment for my **** account. They were unable to perform these transactions by electronically with ****. I called several times to **** customer service **** to inquire why the payments have not been posted. I was informed that they never arrived at the ******, GA address and they would not confirm delivery of them either. I call the second week and got the same response. I called back to **************** and found out that the mailed payments had in fact been received, after I had to put a stop payment on them because I thought they were lost in the mail. **** sat on these mailed payments until August 23 and 28, when they were submitted for payment on 8/6/24 to be paid on 8/15/24. Now I am receiving Notice of Past Due Payments dated 9/10/24, when I have submitted three car loan payments, stop one, and got refunded one payment of $262.51 that was the one mailed, and have replaced the August payment and paid the September car loan payment as well. Likewise, my GUCU **** billing statement stated I was $22.00 past due; I sent a payment of $30.53; it wasn't posted/credited until 8/28/24. That too was sent by **************** to be paid on the 15th. I have a constant problem with GUCU not being responsive and deliberately lying to the customer.