Business ProfileforHoltzman Real Estate Services

Upon moving out of a rental property on April 13, 2023, our deposit fee of $835 was withheld and we were charged an with an additional $122 maintenance fee. The out inspection was completed on April 28,2023. On May 1, 2023, ***** * sent. an inspection email. On May 2, 2023, I responded asking for an itemized list for the bill via email, we were told by employee ***** *. that she would have to ask another employee. We did not hear anything back until November 8, 2023 that the $122 was due in 30 days and we only had 3 days from the time of the out inspection to dispute any charges. We never received an itemized list as requested on May 2, 2023 to further the dispute. The damages that are being charged are command hooks applied to the downstairs wall and a broken doorframe which was mentioned on a facetime tour of the home with ***** and she stated it would be fixed upon moving in. It was not nor were the pictures taken from the move in inspection of the broken doorframe. The pictures of the door were cropped to not show the door in full. The wall in pictures is not from the unit we rented. We have picture documentation that clearly show we had a brown doorframe and no command hooks on the wall. The picture we were sent in November showed a white doorframe, command hooks and the doorbell on the opposite side of the door than the the unit we rented. ******** is using a picture from a unit we did not rent to charge fees. The original email did not list two command hooks on the downstairs wall either. After sending the pictures on November 11, 2023, we were again told the $122 was still due in full in 30 days or our account would be sent to collections and we missed the time frame to dispute any charges.