Business ProfileforClean Earth Sanitation, LLC

I have been a garbage and recycling customer for four or five years. Lately things have fallen apart. I called to cancel my recycling about 2 months ago. I asked them to pick up the can when they come next. I waited and they did not. I called again, I was told, that they would and yet they did not. This happened FOUR MORE TIMES. Finally, they did. The other issue is pickup. They have missed pickup times on 3 or 4 occasions. I call and they tell me the cans were not out. Each time this was not true. I work from home and have an alarm on my phone for every Wednesday at 5. I log off, go gather the trash in the house, the garage and the workshop. I empty the cat litter and clean the yard. I take it up before 6 each evening. Not night, and not the next morning. I am 53 years old and stand by my actions and words. I called yesterday at 4:30 and told ***** that again they had not picked up. She said the driver said the cans were not out at 7:30AM. I explained everything to her like above. She said she would try to call me back before 5 but would definitely call me in the AM. She did not. I walked up the drive and still nothing, I called her at 1:12 and she said the driver is not responding to ask. And I said, well that does not help me, I need these picked up, I did my part and they should do theirs. She said the earliest was Tuesday (today is Friday). I said that will not work and asked to speak to a manager and she said almost word for word the exact things she said about the driver, that they were out in the field and they could not be reached. I told her after the recycling debacle I feel that I need to change companies as I am paying them my money on time, walking my trash up on time and it is up to the to do their part. She said okay. I said well alright then, I will call when I have another company set up and she said okay. So that is how much being a loyal customer means to this company. They have my money but I still have my trash.