Business ProfileforVaden Nissan

Unfortunately I have had the worst customer service from this location. Since the end of August my vehicle has been here for a simple repair due to weather damage from the Hurricane Savannah had just experienced. My insurance agent and I were ensured by Tony (the assigned service advisor for my vehicle) that my car would be ready in a week after the adjusters came to create an estimate which was on September 10th. Weeks went by with no further communication and unfortunately my rental coverage max was reached on Oct 8th. My insurance agent Robert M****** at *********** reached out to the dealership and was told they had been waiting on a part that was supposedly on backorder. My agent advocated that the dealership pick up with extended rental costs due to their mishap with now being beyond the deadline of my completed repairs and rental coverage. Tony was very rude & nasty with my mother & I. He refused to assist with rental coverage despite me being a full time student & employee in Atlanta. His words verbatim were “ If I don’t like it, I can get a tow truck to pick up the car & take it another repair shop.” Very unprofessional as someone who also works in customer service daily & absolutely unacceptable considering the fact my insurance had already cut a check to the dealership on September 26th before anything was completed. We asked to speak with the general manager and were transferred to Spencer, who we later found out was not the current General Manager at the dealership, but possibly another service advisor. Spencer to no avail further complied with Tony explaining he’s not responsible for the extended rental expenses despite not having my car ready past the Oct 8th deadline. His tone was very sarcastic & careless of the situation his department has cost me.