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            Business ProfileNova Driving School

            Driving School

            Contact Information

            2036 N Western Ave

            Chicago, IL 60647-4168

            Visit Website
            (773) 489-2712

            Customer Reviews

            1.5/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            2036 N Western Ave, Chicago, IL 60647-4168
            BBB File Opened:
            9/12/2007
            Years in Business:
            21
            Business Started:
            9/18/2003
            Business Started Locally:
            9/18/2003
            Type of Entity:
            Corporation
            Alternate Business Name
            • Nova Enterprises Inc.
            Business Management
            • Ms. Diana Villegas, Director of Operations
            Contact Information

            Principal

            • Ms. Diana Villegas, Director of Operations

            Customer Contact

            • Ms. Diana Villegas, Director of Operations
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Finding a good driving school near you

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/19/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Deceptive sales tactics and marketing materials - I paid $951.60 on 10/29/24 for private drivers ** classes for my 15 year old daughter who is a freshman in high school. At the time of registration, both a person on the phone and the website of the driving school make very clear that junior high school transcripts are accept** in lieu of 9th grade final transcripts for students who are currently freshman, to be eligible to obtain their learners permit after the requisite classroom time is complet**. But as soon as Nova has your money, they change the story and tell you that only a full year of high school transcripts will be accept** before the student can obtain a learners permit. Which means that my daughter wouldnt legally be able to get behind the wheel until June of next year - two short months before her high school will offer free drivers Ed ******** Nova blatantly lies to parents of freshmen in order to take their money for useless early drivers Ed ******** Not only that, but when I request** to withdraw and obtain a refund for the fees that they collect** under false pretenses, they said they ne**** 3-5 days to look into it.
            Read More
            Read 10 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lavance W

            10/07/2024

            Yeah!! They are running some type of scam at ****. Paid for my Son to take the adult beginners class with pick-up and to be taken to the test at the **** And now they told him he needs to pay for more classes!! **** Only reason I choose this company is because they boast having 100% student passing. And someone I knew had decent reviews for them. But now I'm having trouble getting in contact with a supervisor/manager to get this situation rectified. He was never taken to the ***, which I paid for, because they say he has to PAY More money.

            Nova Driving School Response

            10/11/2024

            Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you and your son have experienced. We take complaints like yours very seriously, and its important to us that we resolve this situation to your satisfaction. First, we would like to clarify that your satisfaction and trust are our top priorities. Based on your message, it seems there may have been some misunderstanding regarding the terms of the adult beginners class package and the *** Road Test service. Road test readiness is based on the assessment of our instructors. If based on our instructors' assessment the student is still not ready to take the Road test, more lessons will be recommended. Road test appointment will only be scheduled if the student is Road test ready to assure the safety of the student, the general public and the *** inspector. To ensure we rectify the situation and make things right please reach out to us directly at ************, Mon-Fri 7:00 AM 7:00 PM, or Sat-Sun 9:00 AM 6:00 PM as we are unable to pull up an account under your name or e-mail address that will be connected to your son. Thanks
            Read 7 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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