ComplaintsforVein Clinics of America

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I attended Vein Clinics Of America in the Summer of 2022. I had a consultation along with being told the day of I needed to purchase compression socks for insurance to pay. I then set up my ultrasound appointment shortly after. I came in and paid a fee of around 400 to move forward with determining my treatment of plan. I was told I needed a procedure done and I would be looking at a fee of *****. I waited a few months to see if I could get closer to my deductible all to find out there was a change with this company. No sort of notice or anything! **************** was so out of touch when calling today and unapologetic. I must of called 4 different times and got nothing out of any of those calls. Where does this now leave me with treatment and being out hundreds of dollars??

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I received treatment from the ********* office in January and February of this year. They require I pay up front. I ended up overpaying and was told I could make a request for a refund once all claims were processed. I made a request in September 2022. I was told 4 weeks. I followed up 10/31/2022 and was told its business days. I followed up again today on 12/15 and was given zero help and told no request was in the system and it would be escalated. I asked when I could expect a call back and was told it could be today, tomorrow, or next week. I believe the refund amount was around ******. I am requesting the refund be send immediately as its been overpaid for 11 months at this point.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This business abruptly closed it doors while I was still under their care/treatment for an ablation and I have been left with severe side effects and no resolution!!!!

• Initial Complaint

  11/26/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  8/10/2022 $402.30 paid using my FSA 8/16/2022 $52.35 paid using my FSA 8/29/2022 $79.05 paid using my FSA MY FSA, Care Flex, needed the *** to verify the expense and that is when I found my insurance comoany, Carefirst administrators, had made payment in full to the ************ I had met my deductible and was not responsible for any payment to the ************ I called numerous times but it is just an answering service and had to just give them my information. I did have someone from billing return my call on 10/11/2022. They verified I was indeed due a refund and it would take 4-6 weeks. I have not received it. I continually call. I went to the office on 11/ 18/2022 and talked to the only staff there which was a nurse. She called someone who was going to have someone call me but never did. I made a review on ****** to see if I would get a response but it was only an auto generated response. I can no longer use my FSA card because I cannot submit a receipt or have the money to reimburse the card for the ineligible expense. It's the end of the plan year and have remaining medical expenses to pay for but cannot because of the block on my account. I location of the *********** is ******************************************************************************. Also, my vein is worse and have additional pain in my leg.

• Initial Complaint

  11/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I started the journey to have my leg/vein problems correct by making an appt. and attending an initial appt w/ Veins Clinics of America's location at ****************************************************************** and met w/ ********************** and other staff on 08-03-22. I made a 2nd appt. a few days later and had the ultrasound, paid my $80 co-pay. I made a 3rd appt. a few days later, paid $80 co-pay, to have ********************** evaluate the ultrasound and advise of a treatment plan. I was told that my insurance required that wear the compression stockings for 3 months. The office scheduled my next appt. in 3 months because they said the stockings will not correct the problem and this way I would speed up the process to get the treatments. When I contacted the office (only call center in IL.) to confirm the follow-up appt. (10- 10-22) I learned that the office was closed down due to the company changing over to USA Vein Clinics. After over and hour on the line I was rescheduled to an appt. in ************* which is an hour and a half away from the office I started. I went to ************* appt. and had an ultrasound the tech and **************** told me that it appeared that I have 4 veins that needed to be treated and that they would contact the insurance company and then call me schedule treatment. ( 4 different appts = 4 veins) .Three going on 4 weeks later, I have not been able to reach ANYONE, that can assist me in completing my treatment. I was told that **************** had NOT loaded my treatment plan into the new computer system. I have contacted by phone the clinic at least 8 times to only get the run around, pass around, be placed on eternal hold, and hung up on, but no answers. Finally today, I was placed on a call w/ **************** and he told me that he would have his front office contact me. I received the call, NOW my insurance will NOT pay for the treatment and told to try again in 3 months. I have been passed off, I was given a bait and switch of the messy takeover transition h***

• Initial Complaint

  11/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was a patient at Vein Clinics of America in ********* ** since June 2022. I had 4 treatments without any issues. Then in Oct 3, 2022 I was told that the clinic was bought by USA Vein Clinics but that nothing will change. I was informed by the tech and the doctor that they would still be there to finish my treatment. I had an appt on Oct 10 of which I received several text and emails reminding me of this appt. But when I arrived, the office was closed up tight. Since that date I have not received any communication from *********** of America and its near impossible to get in touch with the new company. My complaint is that the is medical faculty left me and the other patients in a limbo. I still had treatments scheduled and the last one I received is giving me trouble of which I now have to find someone to look at it. My insurance approved my visits but will they approve me to go to another vascular?? How can a clinic just close without telling their patients or giving them direction to continue elsewhere?? I dont understand how this could happen?? This isnt right and they need to be accountable for their actions. Thank you.

• Initial Complaint

  10/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In May I began my journey of venous insufficiency and cosmetic vein treatments with Vein Clinics in America. Prior to their recent ownership change, I was able receive treatments. However, my first sclerotherapy session with them caused severe discomfort. I was told they use a different sclerosing injectate and the side effects are more severe as reported by customers. After my first treatment in ************, ** I called the clinic within an hour of leaving because the **** in my legs from sclerotherapy was so intense and so bad I thought something was seriously wrong. I had never experienced such pain before. They told me it was 'normal' after using this different agent. About 2.5 hours after my treatment the pain improved but I could hardly walk or lie down during that time. All I could do was pace the house. At that appointment, I paid for a sclerotherapy bundle for $599. That was paid out-of-pocket. I also used my insurance to cover ablations, starting with my left leg first. After three ablations I noticed my left leg is slightly more swollen down to the ankle than it used to be. At my last appointment in October I asked **************** if that was normal and he said it should get better. He also noticed my left ankle is slightly more swollen. He proceeded to ablate an incompetent vein in my right leg that day. A couple issues: 1. now I have received a right leg ablation and both clinics in ************ and ********* no longer have staff working. The offices are closed. The only customer service number to reach is not aware the staff serving those offices are so upset with new management they have quit. I showed up to my appointment and the office was closed so I desperately need a deep scan (standard procedure) to rule out a DVT in my right leg following the ablation. I am having pain my right leg. 2. They have used my insurance to pay for my services and now I am unable to complete treatments. 3. I want a refund of $300 for my out-of-pocket sclerotherapy not used

• Initial Complaint

  10/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On October 13, 2022 I went to my scheduled appointment at ************ for a right leg ablation. When I showed up, the person at the front desk told me nobody was available to perform the procedure as all the staff had mostly quit since new management. Nobody called to cancel the appointment. A lady behind me also showed up for her appointment, which was cancelled without her being notified. I was given a phone number ************ to call to reschedule because the office could no longer schedule appointments- the two systems did not talk to one another. When I called the number, a lady named ***** said my insurance was not verified. I have been receiving treatments paid under insurance since May or June. She would not re-schedule me. I explained I have the *** and she said she would call me back by the end of that day (she worked until 2pm). The lady at Vein Clinics called the Regional manager, *****, at ************ in attempt to try to help me. ***** said she would personally look into it and call me back. I never heard from either ***** or ************ called ***** the following week, to confirm three upcoming appointments the ************ office rescheduled with me (and they provided proof to me my procedures were cover under insurance showing in their system). I showed up for my appointment on October 18th in ********* (all appointments cancelled in ************ because of no staff). When I showed up to that appointment, there was a note on the door that read Office closed. Call ************ to schedule. Again, no notification to cancel my appointment. I called that number close to 15x & they assured me that office was open. Nobody was there. Now, I have paid for sclerotherapy out of pocket ($599 on 5/24) and cannot schedule to use those services. I am owed $300 as I have used half of those treatments. Most importantly, everything covered under insurance- those services are not available. And I have had left leg swelling since my ablations.

• Initial Complaint

  10/18/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I had been receiving medical treatment from this center and since they have been bought by their new company they have been changing my procedure dates now telling me that a procedure I needed and was schedule to get 10/21/22 will no longer happen and my only option is to find a new clinic and begin my treatment all over again. They are severely neglecting patients medical needs.

• Initial Complaint

  10/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was not treated right at all. When I was supposed to have a ultra sound done on my legs, they cancelled out that day. They gave me another appointment to have it done three weeks later. I go back there again to have the ultra sound they had no record of me being there. I did get upset. I told them that I wanted it done that day, no more changing my appointments again. They had me stay there to talk to the doctor about this matter. She told me that they were bought out by another company, that there were a lot of changes being made people leaving and etc. they never informed me why they kept changing my appointments at all. I told her that I better not be billed for another consultation visit. I will notify ********* She told me that I would not be billed. Why did they have to asked me for my insurance cards? They had me on record the first time.

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